Experience

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  Northwest Self Storage

  • Gresham, Oregon, United States

  • Property Manager

    • Jul 2020 - Jul 2021
    • Gresham, Oregon, United States

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  Amtrak

  • Reservation Sales Agent

    • Oct 2013 - Feb 2019

    Trained as a Reservation Sales agent, qualified to advance to Amtrak Guest Rewards after the minimum service time requirement (1 year).-Processed online and telephone inquiries (eGain certified)-Handled compliments, complaints and cost disputes from clients.-Placed special orders for customers, assisted with booking reservations, rail passes, covering accomodations from coach to sleeping cars.-Processed refunds, returns and exchanges- answered customer’s questions and concerns while providing guidance and assurance.-Answered any questions customers had about trains, travel and the overall Amtrak experience.

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  Allied Barton Securtiy

  • Ontario, CA

  • Site Supervisor

    • Apr 2012 - Mar 2014
    • Ontario, CA

    Trained as an Armed Security Guard-Began working as a flex officer (I filled shifts with different days, times and locations).-Handled compliments, complaints and cost disputes from clients.-Logged clients and trucks in and out of the yard, assigned locations and provided direction and guidance.-Within three months of starting work, my work ethic and skills advanced me to site supervisor.

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  K&N Engineering

  • Riverside, CA

  • Customer Service Representative

    • Jun 2011 - Nov 2012
    • Riverside, CA

    Trained as a Product Specialist and Customer Support for the entire K&N product line.-Processed online and telephone orders, arranged the release and shipment of all parts from our warehouse to the customer.-Handled compliments, complaints and cost disputes from clients.-Placed special orders for customers.-Processed return authorizations, defective parts, shortages, overages and several thousand orders a week.-Answered questions customers had about the K&N product line via telephone and e-mail.

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  Metro Auto Parts Inc

  • San Bernardino, CA

  • Customer Service Representative

    • Sep 2010 - Jun 2011
    • San Bernardino, CA

    One of three Web Order Specialists at Metro Auto Parts Distributor.-Processed online orders, documented spreads for the orders, arranged the release and shipment of all parts from our warehouse to the customer.-Handled billing and receipts, as well as compliments, complaints or cost disputes from clients.-Placed special orders for customers through the manufacturer, tracked the package through the applicable shipping company and confirmed customer satisfaction and receipt of all parts ordered.-Processed several thousand orders a week.

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  GC Services Limited Partnership

  • Copperas Cove, TX

  • Customer Service Representative

    • Mar 2010 - Aug 2010
    • Copperas Cove, TX

    We provided customer services for several different agencies. The client who's customers I for Green Mountain Energy Company.-Endured highly detailed training in a short period of time.-In only three weeks I learned GMEC's procedures, systems and customer service strategies.-I volunteered to work GC Services 4x10 work shift, which is four ten-hour days.-Maintained perfect attendance while at GC Services.-My proficiency rating when I left was at 99.67% with a Quality Assurance rating of 96.42%.

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  United States Army

  • Soldier

    • Jun 2004 - Oct 2009

    06/2004-10/2009 Power Generator Mechanic in the US Army06/2004-01/2005 Fort Jackson, SC / Aberdeen Proving Grounds, MDReceived initial training as a soldier and a generator mechanic.-Learned the meaning of teamwork, motivation, dedication determination and perseverance. -Dove into the world of power generation as a student in AIT, graduating at the top of my class.-Attained the basic fundamentals that I built upon for the rest of my military career.01/2005-10/2006 Larson Barracks Kitzingen, GermanyProvided power generation for military operations and training exercises.-Broadened my expertise on generators, engines and their basic functions.-Learned how to properly perform preventive maintenance check and service.-Every Monday morning ran service inspection and repaired all of our vehicles and generators.10/2006-12/2008 Fort Stewart, GA / Baghdad, IraqWorked as lead QA/QC clerk and main inspector. Maintained over 100 generators while in a combat environment.-Organized and maintained files, forms and documents for all of my unit's QA/QC records.-Inspected vehicles, engines, and driver's certifications and licensing.-Inspected incoming & outgoing shipments before deployment to Iraq, including the packaging and shipping of weapons and hazardous materials to military standards.-Tested, repaired and maintained 100 generators in over 15 locations.-Trained colleagues for tactical convoy operations and security patrol protocols.12/2008-10/2009 Fort Irwin, CAMechanic for testing, evaluating, repairing and maintaining our unit's generators that ranged from 2K-60K.-Managed schedule for 24-72 hour shifts.-Supervised 4 other soldiers in my section.-Saved $100K in annual costs through proper preventive maintenance checks and services.-Kept our accident rating at 0 for an entire 15 month deployment.-Combat Life Saver Certified (including CPR).

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  Jerseys Pizza

  • San Bernardino, CA

  • Waitress / Cashier

    • May 2002 - Jun 2004
    • San Bernardino, CA

    05/2002-06/2004 Waitress / Assistant CookJersey’s Pizza 985 Kendall Dr, San Bernardino, CA-Primary duties were for waitressing and bussing tables, also filled in as an assistant cook when needed.-Assistant cook responsibilities included prepping and cooking food, and cleaning the food preparation areas.-Waitressing responsibilities included taking and fulfilling orders, writing checks, ringing up meals at the register, processing both card and cash transactions, assisting customers with questions and requests, cleaning and maintaining the eating areas, work areas and restrooms.

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  Stampede Stadium

  • Cashier / Assistant Cook

    • Oct 2001 - Jun 2004

    10/2001-06/2004 Utility CrewSan Manuel Stadium (formerly the Stampede Baseball Stadium)280 S E St, San Bernardino, CA-Served as a concession stand cashier and server-Responsibilities included taking and fulfilling orders, prepping food, processing both card and cash transactions, assisting customers with tact and composure.

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  Del Rosa Bowling Lanes

  • San Bernardino

  • Hostess

    • Jan 2001 - Aug 2003
    • San Bernardino

    01/2001-08/2003 HostessDel Rosa Bowling Lanes 1499 E Highland Ave, San Bernardino, CA-Worked as a Party Hostess, setting up and cleaning up after parties, teaching children how to bowl, catering the food and drinks while mainaining the cleanliness of lanes, tables, restrooms and party rooms.-Responsibilities included taking and fulfilling orders, processing both card and cash transactions, assisting customers with questions and requests.