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Bio

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Heather Brooks is a seasoned operations professional with 10+ years of experience in managing offices, vendors, and teams. She has a strong background in office administration, event planning, and employee engagement. Heather holds a Bachelor's degree in Sports Studies from York St. John University.

Experience

    • Sweden
    • Financial Services
    • 300 - 400 Employee
    • Application Manager
      • Dec 2021 - Present

    • Office Operations Manager
      • Feb 2019 - Dec 2021

  • Skedaddle
    • Greater Boston Area
    • Office Manager
      • May 2018 - Sep 2018
      • Greater Boston Area

      I worked as Skedaddles Boston Office Manager for around 5 months. I had a number of different responsibilities including:Sole resource responsible for office management with responsibilities including vendor management, working with building management, managing cleaning crew, stocking of office supplies and maintenance of office equipmentCreated and implemented new office policies such as IT equipment protocols, office phone number policy and employee offboarding Responsible for the organization and onboarding of new employeesCreated and maintained meaningful customs that contributed to a warm and uplifting company culture including celebrating employees Birthdays, work anniversaries and company core behaviorsManaged bi-weekly internal office events and monthly team building outings

  • Zagster
    • Cambridge, MA
    • Office Manager
      • May 2015 - Mar 2018
      • Cambridge, MA

      I worked as the Office Manager at Zagster for around 3 years. In this role I wore a number of different hats including:Vendor management, stocking of office supplies and snacksMaintenance of office equipmentManaged internal company event planning Created and maintained meaningful customs that contributed to a warmand uplifting company cultureCreated and managed new processes including employee on-boarding,office dog policy and office handbookCreated a welcoming environment for employees and all visitors coming in to the office Created a community give back program by organizing volunteer daysand donation drives quarterlyManaged the companies outsourced IT company

    • Senior Client Service Representative
      • Jun 2012 - May 2015

      I worked for three years at Regus where I started off as a receptionist and moved my way up to Senior Client Service Representative. My duties at Regus included the following:Managed clients accounts and ensured monthly payments were on-time Followed up with clients regarding missed payments and made sure they received all services they sign up for.Coordinated with vendors for company office supplies, snacks, coffee andcatering.Oversaw scheduling of conference rooms and made sure every room wasclean and presentable for in house and walk-in clients.Set up of office with the correct furniture, phones, computer andequipment for desks and conference rooms.

Education

  • 2006 - 2009
    York St. John University
    Bachelor's degree, Sports Studies

Suggested Services

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Industry Focus. “Financial Services”

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