Experience

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  Sierra Trading Post

  • Assistant Store Manager Operations

    • Feb 2020 - Present

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  Big Y World Class Market

  • Employee Services Representative

    • Jan 2014 - May 2019

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  Big Y Foods, Inc

  • Springfield, Massachusetts Area

  • Assistant Customer Service Manager

    • Jan 2012 - Jan 2014
    • Springfield, Massachusetts Area

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  Old Navy

  • Assistant Store Manager of Service & Operations

    • Sep 2010 - Sep 2011

    Leading a $6million store.Responsible for 2 leaders and 30 associates.Drive operational excellence and the consumer experience.Ensures inspirational leadership and coaching is in place. Maintains a positive work environment.Leverages talent to ensure a positive consumer experience and KPIs are met.Responsible for operational excellence, including maintaining budgeted expenses, processing payroll, executing Loss Prevention and Risk Management activities and following up on all maintenance issues.Manages activities related to staffing and associate development, including hiring administration, training and performance management.Motivates team through positive reinforcement.Develops direct reports by delegating tasks and responsibilities.Partners with Store Manager to establish clear performance goals and objectives.Accurately assesses individual and team performance while providing performance feedback.Writes and delivers quarterly check-ins, individual development plans, and yearly performance reviews for associates. Adheres to Gap, Inc policies and procedures.

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  Isabella Stewart Gardner Museum

  • After Hours Volunteer

    • Oct 2008 - Dec 2010

    Museum Volunteer

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  Niketown Boston

  • Coach of Consumer Experience

    • Jun 2008 - Aug 2010

    Led 8 direct reports including Specialists and Athletes.Ensured inspirational leadership and coaching is in place.Maintained a positive work environment.Leveraged talent to ensure a positive consumer experience and KPIs are being met.Created store schedules for 40 store associates. Maintained and processed payroll within given budget.Responsible for analyzing weekly and monthly financial reports.

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  Niketown Atlanta

  • Acting Store Manager

    • Nov 2008 - Feb 2009

    Successfully led a $5million store.Increased conversion +8% to LY.Responsible for 6 leaders and 25 associates.Ensured inspirational leadership and coaching was in place.Maintained a positive work environment.Leveraged talent to ensure a positive consumer experience and KPIs were met.Responsible for operational excellence, including: creating schedules; processing payroll; ordering supplies; and maintaining budgeted expenses.Communicated with planners and allocators.Reduced shrink.Coordinated the decommission process of Niketown Atlanta. Maintained cross-functional relationships with Human Resources, Retail Operations and all WHQ partners.

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  NikeStore at the Gardens

  • Assistant Store Manager

    • Jul 2006 - Jun 2008

    Led a $1.6million boutique.Responsible for 14 direct reports including 3 Sales Leads and 11 Associates.Ensured inspirational leadership and coaching was in place. Maintained a positive work environment. Leveraged talent to ensure a positive consumer experience and KPIs were met.Responsible for operational excellence, including: creating schedules; processing payroll; ordering supplies; and maintaining budgeted expenses.Communicated with planners and allocators. Upheld company culture and championed change to enhance the Brand.

  • Acting Store Manager

    • Jun 2007 - Nov 2007

    Led a $1.6million boutique. Responsible for 14 direct reports including 3 Sales Leads and 11 Associates. Ensured inspirational leadership and coaching was in place.Maintained a positive work environment.Leveraged talent to ensure a positive consumer experience and KPIs were met. Responsible for operational excellence, including: creating schedules; processing payroll; ordering supplies; and maintaining budgeted expenses.Communicated with the planners and allocators.Led the conversion process from a women's store to a dual gender store. Maintained cross-functional relationships with Retail Operations and all WHQ partners.

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  Niketown Boston

  • Department Manager

    • May 2002 - Jul 2006

    Drove the business of multiple Women's categories. Financially responsible for $270thousand monthly revenue or $3.25million yearly revenue.Grew the business from 29% to 42% of total revenue.Responsible for 10 direct reports, all Associates.Coordinated the workflow and manage the seamless operation of the Niketown Boston marketing activities. Worked closely with District Marketing Manager to identify, develop and implement marketing initiatives and communicate details of marketing programs to NTBoston. Managed marketing programs and campaigns, including partner programs, new product launches, etc. Maintained Nike Retail merchandising standards to uphold brand management and present an appealing shopping experience for our consumers through the creation of sport concept shops.

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  Museum Enterprise Partners

  • Assistant Store Manager

    • Jun 2000 - Apr 2002

    Drove the business of $1million outfit. Responsible for 10 direct reports, all Associates. Conducted the training of new hires to ensure premium consumer service.Responsible for operational excellence, including: analyzing weekly sell-thru reports and processing payroll.Executed the process of interviewing and hiring. Actively created artistic jewelry displays.Maintained company merchandising standards.Museum of Fine Arts, Boston, Visual Archives Dept. Asst

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  Rafanelli Events Management

  • Volunteer

    • Oct 1999 - Jan 2001

    Assisted in the production of hosting and coordinating different types of large-scale events, i.e. Boston Public Library Foundation Gala, Stepping Stones Foundation Gala, and Best of Boston 2000.