Experience

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  UNO Digital Bank

  • Taguig, National Capital Region, Philippines

  • Partner Integration & Ecosystem Manager

    • Sep 2022 - Present
    • Taguig, National Capital Region, Philippines

    Manages and implements projects involving partner connectivity, integration and onboarding. Work and collaborate with cross-functional teams in the management and implementation of projects. Deliver technology and business requirements for successful partner integration. Review and ensure performance of partners according to SLA.

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  Accenture

  • Philippines

  • Delivery Lead

    • Aug 2021 - Sep 2022
    • Philippines

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  BDO Unibank

  • Mandaluyong City

  • Business Development Lead, Consumer Banking Group - Strategic Partnerships

    • Aug 2018 - May 2021
    • Mandaluyong City

    Responsible for developing, implementing and supporting products that drive growth and build digital capabilities through strategic alliances and partnerships. This requires working closely with segments, product operations, IT Ops, Dev Ops and other stakeholders groups to ensure that products are commercially viable and aligned to the strategic direction.

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  Sun Life Financial

  • BGC, Taguig

  • Project Manager

    • Mar 2014 - Jul 2018
    • BGC, Taguig

    Delivers the strategic objectives for the organization and is chartered to lvereage resources across the SLF organization. Provides consulting expertise and provides program/project management for specific strategic initiatives that are deemed critical to the business success.

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  Metrobank

  • Customer Experience Officer

    • Feb 2013 - Feb 2014

    Quality & Customer Experience takes a lead role in defining the kind of customer experience the bank wants to achieve based on what the customers value. The division aims to work with the different operating units in establishing and monitoring the key customer metrics.

  • Customer Analytics

    • Jul 2009 - Jan 2013

    Her section was responsible for providing business intelligence reports using SAS Enterprise Guide to the different business units which are usually on customer transaction behaviour, statistics on the various channels of the bank, product take-up, etc. She instituted a standard process for servicing requests in a timely manner and to utilize metrics in helping improve the quality of the output.

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  Accenture

  • BPO Mobilization Manager

    • Apr 2004 - Jul 2009

    Tasked to lead service transition projects. This entailed setting up operations in Manila, making sure that all the workstreams required are completed. Worked with the different support groups (Recruitment, Facilities, Technology, HR) of the center to organize the requirements of the project. Worked with the Client Team and Manila Delivery Center support groups to deliver requirements with the short leadtime that Manila had to work with.Part of the assignment was to be an interim Operations Manager for one of the delivery units. She learned the enrollment process for Medicare Part D specific to the client. She designed and executed training with her lead supervisor. She worked with the project service manager on the approach for quality assurance. Upon go-live, she managed the work of the team to make sure that these are completed and processed as per the agreed SLAs. She did regular reviews with her supervisors to check on performance of each of the teams and to think of action plans to mitigate any risk of not meeting the SLAs.

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  Accenture

  • Manager, Solutions Delivery

    • Nov 2002 - Oct 2003

    In Solutions Delivery, she managed an application maintenance project for a client. She was Project Lead for 2 applications. The Project Lead is responsible for coordinating and managing the tasks to complete each of the projects impacting the sub-team. The Project lead is also responsible for coordinating a particular project across sub-teams within their functional team.

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  Accenture

  • Manager, Manila Consulting Office

    • Oct 1998 - Dec 2000

    Under the Consulting office of Accenture, was involved in projects that covered process improvement, business transformation, operating model design and implementation.

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  Centennial Savings Bank

  • IT Manager

    • Jan 1998 - Oct 1998

    Worked as a Project Manager for the bank. Managed the implementation of the CASA System in time for the bank’s opening last 18 February 1998. Coordinated with the users and vendors on the functional requirements needed in the system. Managed the testing, installation and training in preparation for the bank opening.