Experience

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  TotalEnergies

  • Country IT Manager | Head of IT Department

    • Sep 2022 - Present

    Country IT Manager | Head of IT Department | L-CIS Country IT Manager | Head of IT Department | L-CISO

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  Maersk Drilling

  • Cairo, Egypt

  • VP & IT Operations Manager

    • Jul 2018 - Nov 2022
    • Cairo, Egypt

    Responsible for IT operations activities including staff management / KPI’s ensuring that IT systems & services are appropriately managed in line with the business strategy.Plan, Implement and manage IT systems projects & solutions within the organization.Recommend and implement information technology strategies, policies, and procedures, utilizing IT services / resources to ensure the uptime.Forecast and prepare the CAPEX and OPEX budget for IT Operations, analyse variances and initiate corrective actions. Structure, lead, mentor and manage IT teams.Evaluate and set the CAPEX & OPX budget. Design and develop IT architecture as for management, performance, cost savings, project planning & change management.Manage & assist in teams’ problem resolution, platform modernization, and technology integration.Facilitate & Design IT infrastructure/management models & updating the IT policies.Maintain & update the IT department process.Manage vendors SLA and contracts from the technology aspect.Develop IT security strategies, policies and ensure regulatory compliance.Attend and participate in the company Change Advisory Board meetings.Achievements• Setup & function the IT operations in EDC-Maersk office at Singapore PPL Shipyard.• Setup & Operate the IT operations in EDC-Maersk office at Qatar with Maersk Oil drilling operator.• Setup & Operate the IT operations in EDC-Maersk office at Libya with Shell drilling operator. • Setup & Operate the IT operations in EDC-Maersk office at Gabon with Wintershall drilling operators. • Upgrade the IT infrastructure, IT process & IT manual in DPS-Maersk Saudi Arabia with ARAMCO drilling Operator.• Transform the Infrastructure to fiberoptic, WiMAX & WAN optimization.• Digital transformation for unified Communication for the VOIP solution for EDC-Maersk’s HQ & Drilling sites. • Setup & function the VSAT solutions.• Reduce the operation cost .• Expand EDC local fibrotic network to cover 4000 m2 of 7 separate buildings.

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  Egyptian Drilling Company (EDC)

  • Egypt
  • Oil and Gas
  • 500 - 600 Employee

  • IT Service Desk & Communication Manager

    • Feb 2014 - Jul 2018

    VP IT Operations Manager. Set the KPI, goals/objectives for the IT Service Desk & Communication teams.Manage business capacity & planning for IT Infrastructure, systems, ensure high availability of provided services, meeting business expansion.Forecast, estimate and manage the yearly budgeting, plan and ensure cost effectiveness for IT Department.Ensure adherence with IT standards process & hardware models. Collaborate with the senior management & other business partners/vendors to improve the business effeminacy.Structure, lead, mentor and manage IT operations and Infrastructure teams (network, security & voice – systems/applications, infrastructure - service desk & communication).Maintain/align with Maersk IT technologies, IT services & business models new technology models. Ensure the processes are followed, protocol observed. Manage the process for communicating the outage/emergency activities to the organization.

  • IT Controller

    • Jul 2010 - Jul 2014

    Supervise MS system center configuration manager (SCCM) for deploying the MS updates & OSD.Ensure All IT business processes are followed& applied.Set the KPI, goals/objectives for teams.Administrate file and print servers MS server 2012.Supervise the IT services & processes are followed, protocol observed Supervise Kaspersky Endpoint security center. Manage video conference system within EDC HQ & remote sites.Manage the performance of Level 1 services support.Supervise the active directory servers in Windows Supervise the Microsoft Exchange mail servers.

  • Head of IT Network & Infrastructure

    • Jul 2007 - Jul 2010

    Administrate MS file and print servers server.Administrate & support VOIP communication system, Cisco call manager between the remote sites (drilling rigs & bases). Administrate & troubleshooting Kaspersky Endpoint security Centre. Administrate & support 900 PCs, Support & troubleshoot 61 VSAT remote sites KU-Band (land rigs), as well as four remote sites C-Band (offshore rigs). Administrate for the active directory.Administrate Microsoft Exchange mail servers. Maintaining and troubleshooting Maersk intranet, VPN connections and enterprise connection with the ISPAdministrate WI-MAX backup Internet solution.Administrate trunk voice PRIs & telecom Egypt backbone.

  • IT Network & Systems Administrator

    • Feb 2005 - Jul 2007

    Support & troubleshoot 5 VSAT remote sites C-Band.Administrate 500 PCs,Administrate MS active directory server.Administrate MS exchange mail server. Administrate backup server/solution EMC VERITAS . Administrate VOIP communication system (FXO and FXS) between EDC headquarters and remote site (rigs). Administrat VOIP communication system Ericson MD110 VOIP system.Support DSL leased line (4 E1s over fibre optics) . Support & administer the cache machine solution using Microsoft ISA server. Support & administer the cache machine solution using Bluecoat appliance. Install 3G broadband VMC Telecom Mobile connect card PCMCIA. Administrate UTP cables/patch & edge switches and guarantee connections from face plate to core switch. Manage/administrate & design all network renovation projects.

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  MenaNet Communications S.A.E-MENA SAT-GDBC

  • Technical support Eng

    • Feb 2001 - Feb 2005

    Implementation, designing and installation of integrated solutions and data communication networks with Cisco, 3Com, D-link Networks, and Extreme Products. High-level of post-sale support for both end user and sales team.Supporting the sales department by planning, designing the Data Communication Network and System Integration.Preparation of project Technical documents. Define network policies and Quality of Services implemented over the customer’s network. Define security / access policies for the customer’s network.