Experience

• 

  Cafe77

  • Lebanon
  • Food & Beverages
  • 1 - 100 Employee

  • Branch Manager

    • Jan 2021 - Present

    Recruiting, training and supervising staff.➢ Agreeing and managing budgets.➢ Ensuring compliance, hygiene and health and safety legislation /guidelines.➢ Overseeing stock level.➢ Producing staff Rota.➢ Ordering supplies.➢ Handling customer enquiries and complaints.➢ Taking reservations.➢ Problem solving.➢ Preparing and presenting staffing / sales reports.➢ Keeping statistical and financial records.➢ Assessing and improving profitability.➢ Setting targets.➢ Handling administration and paperwork.➢ Liaising customer, employees, supplier, licensing and sales representatives.➢ Making improvements to the running of the business and developing the restaurant

  • Assistant Restaurant Manager

    • Feb 2021 - Apr 2021

    ➢ Coordinate communication between front of the house and back of the house staff➢ Prepare shift schedules➢ Process payroll for all restaurant staff➢ Supervise kitchen and wait staff and provide assistance, as needed➢ Keep detailed records of daily, weekly and monthly costs and revenues➢ Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)➢ Monitor compliance with safety and hygiene regulations➢ Gather guests’ feedback and recommend improvements to our menus➢ Research new wholesale food suppliers and negotiate prices➢ Calculate future needs in kitchenware and equipment and place orders, as needed➢ Delegates and Follow-Up effectively.➢ Shift priorities and goals as work demands change.➢ Has effectively forecasted restaurant needs.➢ Ensures product quality and great service.➢ Ensures new products are executed properly the following roll-out.➢ Arrange for maintenance and repair of equipment and other services.➢ Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.➢ Understands building capability through Cross training

• 

  Reem Al Bawadi Group

  • UAE

  • Assistant Branch Manager

    • Jan 2018 - Oct 2019
    • UAE

    ➢ Supervise employees to ensure company is represented well➢ Assign tasks to employees to keep business running smoothly➢ Create working schedule so employees know when they have to work➢ Recruit, interview and train new employees by focusing on necessary skills for the job➢ Assist customers if they have concerns, questions or complaints to keep them happy➢ Motivate employees to succeed and improve in order to bring customer service to a higherlevel➢ Explore opportunities to add value to the job and recommend changes to the manager➢ Assist manager asnecessary➢ Stay up-to-date on industry by reading publications, taking advantage of educational➢ opportunities and maintaining personal networks.➢ Make orders to ensure office is always properly stocked.

• 

  F.T.C. Leila Restaurants

  • Food and Beverage Services
  • 1 - 100 Employee

  • Branch Manager

    • May 2015 - Dec 2017

    ➢ Taking responsibility for the business performance of the restaurant.➢ Analyzing and planning restaurant sales levels and profitability.➢ Organizing marketing activities, such as promotional events and discount schemes.➢ Preparing reports at the end of the shift/week, including staff control, food control and sales.➢ Creating and executing plans for department sales, profit and staff development.➢ Setting budgets and/or agreeing them with senior management.➢ Planning and coordinating menus.➢ Opening new branches and Franchises and set up the restaurants➢ Coordinating the entire operation of the restaurant during scheduled shifts.➢ Managing staff and providing them with feedback.➢ Responding to customer complaints.➢ Ensuring that all employees adhere to the company's uniform standards.➢ Meeting and greeting customers and organizing table reservations.➢ Recruiting, training and motivating staff.

  • Assistant Manager

    • May 2012 - May 2015

    ➢ Ensuring that all work is carried out to the highest standards.➢ Experience of leading multi-discipline teams and working with external bodies.➢ Developing and motivating teams to do better.➢ Always driving for continuous improvement of performance.➢ Ability to handle emergency situations as they arise.➢ Able to deputies in a manager’s absence.➢ Handling customer complaints and resolving issues that employees are not authorised to handle on their own➢ Dealing with schedule changes, employee call-ins, and other staffing issues➢ Filling in for absent employees as needed to ensure smooth operation of the business➢ Acting as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasks➢ Delegating tasks to employees➢ Leading training classes or providing one-on-one training to employees➢ Supervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properly➢ Resolving disputes between employeesAddressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environment➢ Motivating employees to perform well➢ Maintaining a safe and clean work environment➢ Training employees in proper safety procedures and providing training updates as needed.

  • Floor Manager

    • May 2009 - May 2012

    Lead the floor team to ensure the store is operating in an efficient, safe and legal manner and offering excellent customer service.➢ Organising the weekly staff rota.➢ Always on the shop floor to ensure the team is functioning to the best of their ability.➢ Liaising with customers and addressing any issues they may raise.➢ Monitoring stock levels and placing orders with Head Office when stock runs low.➢ Participating in the hiring and training of new staff.➢ Ensuring the store showcases brands in the best possible way.➢ Creating a fun and aspirational in-store atmosphere that encourages customers to shop at the store.➢ Covering for the store manager in their absence.➢ Setting team targets and chairing morning meetings.➢ Sets staff work schedules and monitors staff performance at all times.➢ Opening new branches and Franchises and set up the restaurants➢ Controls inventory, monitors revenues and modifies procedures and prices.➢ Arrange for maintenance and repair of equipment and other services,➢ Maintaining high standards of quality control, hygiene, and health and safety.➢ Checking stock levels and ordering supplies.➢ Preparing cash drawers and providing petty cash as required.➢ Helping in any area of the restaurant when circumstances dictate.➢ Organizing and supervising the shifts