Experience

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  DHL Express Egypt

  • Egypt
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Senior Logistics Operations Manager

    • Mar 2013 - Aug 2022

    Logistics :-Responsible for the successful development and management of an effective Express Logistics strategy for Egypt.The role requires operational excellence as well as commercial acumen in managing this new product launch for DHL Express Egypt. This will include support to the Egypt commercial team in developing and selling solutions to target customers, developing in country competence in express logistics and achieving the Egypt revenue and profit goals for the express logistics business. In addition accountability will have to be taken for all operational requirements as well as implementation of new customers in DHL Egypt. Develop Commercial & Operational Express Logistics strategy for establishing SPC / ELC across Egypt. Identify and target customers in line with the developed ELC / SPC commercial & operational strategy. To provide training support to the Egyptian commercial team to increase individual capability to identify and see Express Logistics solutions. Ensure that Express Logistics delivers profit to the business in line with target levels. To assist the Egypt sales team in targeting, selling & implementing solutions for customers. This includes the allocation and management of resource requirements, implementation budgets and implementation timing. Provide regular updates on project progress to management and sponsors to enable overall project progress monitoring.

  • Senior Quality Assurance Manager

    • Mar 2013 - Aug 2022

    Quality :- Responsible To manage the ISO 9001 standard and procedure and Monitor changes taking place in each department and make the necessary changes required through the trained internal auditor team. In addition the Quality Policy implementation and Quality Objectives of the company also responsible to drive performance improvement in areas where other manager either share or have sole responsibility for service and cost performance.as well as lead and influence management to maximize service performance and implement Region and Country standards while maintaining awareness and focus of quality policy and objectives. Analyze, report and communicate Country internal audit results with the management, and if there is any action to be taken from the management to comply with our quality objectives and target. To provide and update training materials for use in the induction course to explain quality and quality objectives for the newly hired employees. To maintain a team of internal auditors and conduct regular training to update them on changes taking place in the ISO standards. Plan, agree and manage the ISO Annual Accreditation on a yearly basis without failure. To ensure that the internal audits are performed according to the internal audit plan and action to taken according to the internal audit results and followed up till it’s done. To ensure that the company scales are calibrated and stamped on a yearly basis without failure. Monitor and report County compliance to Global/Regional process and quality standards and implement corrective action where required. Ensure the availability and implementation of appropriate training to support the Country quality activity. To follow up with commercial Department , Customer satisfaction survey that's its conducted as per¬what's written on the quality procedures. To Monitor and provide reports on the following areas :-

  • Customer Operations & Solution Manager

    • Mar 2013 - Feb 2016

     Developing, implementing and maintaining cost and customer effective transportation solutions.  Supporting Key and Major Account sales teams in customer acquisition through (a) definition and implementation of customer solutions matching operational capabilities with customer expectations and (b) quality negotiations.  Developing customized solutions to bridge the capability gap to ensure revenue opportunities are developed.  Defining associated costs and requirements for process changes (associated with a particular customer request).  Developing differentiated customer solutions into standardized service offerings.  Playing a key role to define and refine customer requirements.  Developing and agreeing KPIs and SLAs with Sales & Marketing (to enable product compliance monitoring) and provide input to customer contract documents.  Developing enhanced ‘Service Solutions’ for designated customers (industry focused).  Documenting solution proposal in line with DHL product management guidelines.  Managing the functional interfaces to ensure developed solutions have functional sign off.  Representing the customers’ requirements to the cross functional departments.  Managing a cross functional project team in close cooperation with customer project team. Managing the implementation process for new complex solutions to meet customer expectations within the interest of DHL Express business.  Representing the customer performance Requirements to the functional and operations departments.  Managing virtual teams of central and Business Unit Staff to ensure the solution implementation is carried out to agree timeframes.  Identifying customer performance issues and agree appropriate solutions with relevant ops functions.  Providing functional groups with documented issues and non-compliance reports.  Providing solution implementation documentation to all relevant operation groups to agreement. 

  • Senior Credit Manager

    • Jan 2011 - Feb 2013

    VARIED COMMUNICATION SKILLS • Ensuring that optimal level of productivity is delivered at all times and consequently achieving the collection target for the country and implementing all credit policies & procedures effectively and in line with DHL strategic plan

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  Aramex

  • Egypt

  • Logistics Operations Manager

    • Mar 2009 - Jan 2011
    • Egypt

    Having overall responsibility for the logistics function and the dispatch planning activities. Driving accuracy, productivity and performance to a new level by efficiently managing the logistics functions.

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  Unicorn International

  • Egypt

  • Senior Operations Manager

    • Feb 2005 - Feb 2009
    • Egypt

    1- Custom clearance Air & Sea2- Operation Air & Sea3- Export Air & Sea & Land4- General Cargo & Chartering Projects 5- Extensive banking connection and workings (L.C. & L.G. & Inco terms )

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  AlTawakol NTT

  • Egypt

  • Foreign Trade, Procurement & Logistics Specialist

    • Aug 1997 - Jan 2005
    • Egypt