Experience

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  Zoo Negara Malaysia

  • Malaysia
  • Museums, Historical Sites, and Zoos
  • 1 - 100 Employee

  • Customer Service Officer

    • Dec 2022 - Sep 2023

    1. Monitor Zoo Negara frontline and visitor's engagement ground operations.2. Address and resolve visitor's needs, inquiries, and issues daily.3. Host and organize Zoo Negara events packages open for public.4. Plan and install decorations around Zoo Negara compound during festive season.5. Record and filing all paperwork and transactions for safekeeping.

  • Education Officer

    • Nov 2022 - Jan 2023

    1. Manage and process high school and IPTA/ IPTS' Zoo Negara volunteers.2. Curate Zoo Negara related research request.3. Assist Zoo Camp programme.4. Become Zoo Negara Tour Guide on needed basis.5. Assist Zoo Negara daily operations.

  • Social Media and Digital Marketing Officer

    • Sep 2022 - Oct 2022

    1. Curate Zoo Negara postings on Facebook and Instagram + Reply DMs.2. Curate Animal Adoption Info on Lazada/ Shopee (Product Score: Poor >> Excellent).3. Record project milestones in department filing system.4. Assist in Zoo Negara events and daily operations when needed.

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  Maxis

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Online Customer Service Experience Ambassador

    • Jan 2022 - Mar 2022
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    1. Address customers' purchases, inquiries, and complaints through Maxis website online chat platform.2. Promotes Maxis latest products and marketing campaigns.3. Verify customers' information for every transaction.4. Communicate and update essential data within Maxis inter-department.5. Report and debrief daily session with teammates.

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  Dfrais Sdn Bhd

  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Video Editor cum Content Creator

    • Dec 2020 - Aug 2021
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Starting as a junior video editor, I have had the chance to learn new perks and gain new insight into the world of marketing and advertising. Creating commercially viable videos and graphic with the correct tools and procedure have been the biggest takeaway for me from this position. As a content creator, it was also a requirement to have a better understanding of social media platforms than the average joe in order to maximize the impact of all our clients' brand postings.

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  MIGA Trading Sdn Bhd (AV Gadget)

  • Digital Marketer cum Lazada LIVE Host

    • Jun 2020 - Aug 2020

    This company sold car accessories. My job was to learn all of the products sold and set up a stage for the Lazada Live Host session daily. Besides that, I also being tasked to produce and edit promotional product videos and publish them on social media. Learned a lot about being a presentable and engaging host and truly cherish the opportunity to make videos about awesome car accessories.

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  7 Islamic Ar

  • Setia Alam, Selangor

  • Videographer

    • Nov 2019 - Jan 2020
    • Setia Alam, Selangor

    Involved in creative production to showcase company's products [Khat Calligraphy Decor] to customers. Planned social media roadmap of brand awareness and types of content to post. Managed photoshoot session essentials like location scouting, product handling, camera settings, and post editing. Hosted LIVE videos for QnA/PSA/Appreciation purposes.

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  Creative Industry Business Center (CRIB)

  • UniKL MIIT, Kuala Lumpur, Malaysia.

  • Intern

    • Jan 2019 - May 2019
    • UniKL MIIT, Kuala Lumpur, Malaysia.

    ~ Intern at Creative Industry Business Center (CRIB) ~ Graphic Designer (AI, Inkscape)~ Video Editor (Premiere Pro, Movavi, Da Vinci Resolve)~ Junior Game Developer (Unity Certified Associate)~ Amateur Photographer (Canon 500D)~ Dance Enthusiast

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  Devotion Cafe

  • Quill City Mall, Kuala Lumpur, Malaysia

  • Part time service crew

    • May 2016 - Aug 2016
    • Quill City Mall, Kuala Lumpur, Malaysia