Experience

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  Tenerity India

  • Pune, Maharashtra, India

  • Senior Director - Engineering and Delivery

    • Nov 2020 - Present
    • Pune, Maharashtra, India

    As Head of Delivery – Global Customer Engagement, working in close collaboration with the CTO for driving organizational vision, operational strategy, and hiring needs.My responsibilities included translating strategy into actionable goals for performance and growth helping to implement organization- wide goal setting, performance management, and annual operating planning. I undertook responsibilities for leading the team of delivery managers that assist multiple product teams to remove obstacles; assisted in some non-product functions to enable the product managers to work with their team.I maintained cordial relationships with key customers, clients, partners, and stakeholders. Holding the responsibility to monitor performance with tracking and establish corrective measures; prepared detailed reports, both current and forecasting. By applying sharp analytical abilities, I ensured a high degree of client satisfaction resulting in high NPS Identify opportunities and increase revenue. I attained a strong track record of managing statements of work for new opportunities and renewals Control SLA breaches, Site stability, environment vulnerability by taking proactive measures.

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  Whirlpool Corporation

  • Pune Area, India

  • Category Lead

    • Oct 2015 - Oct 2020
    • Pune Area, India

    As a Category Lead-IT Applications, I effectively managed internal client and stakeholder requirements, functioned as a SPOC for projects/ programs delivery and application support. Reported on Project Status to Client & all Stakeholders through Dashboards/ MIS Reports/ Project WalkthroughsMy functional responsibilities included defining and implementing various engagement models for programs/projects, achieving revenue targets, as well as creating new opportunities with existing programs. I progressively drove application development best practices by standardizing coding guidelines, introducing code reviews processes, automation of unit testing to improve code quality.I strategically re-factored in-sourced applications to optimize application performance, increase code reuse and reduce maintainability of code thereby reducing the technical debt by more than 70%.I directed the delivery of the Digital Products (Android/iOS Mobile Apps controlling home appliances through IBM Bluemix Cloud, Analytics – AI/ML) in synchronization with the physical product, also managed In-sourced projects from vendors without compromising on project deliverables, timelines, and quality as well as executed projects with vendors in a co-sourced model.Pioneered, Planned & Implemented:✔ Automation Testing results in reduction of testing effort by 30% and defect reduction by 40%✔ Production Monitoring software (Crashlytics/AppDynamics) reduced the mobile app crashes thereby improving the mobile app stability to 99.5% and increasing customer satisfaction by 25%✔ Use Of Emulators/Simulators for improving the efficiency of development team resulting in cost savings by over 25% per project✔ Customer Satisfaction Survey identified areas of improvement and drove action plans to close process gaps thereby achieving a savings of 15% per project

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  LA MERE BUSINESS PRIVATE LIMITED

  • Pune Area, India

  • Co-Founder

    • Jun 2011 - Jun 2015
    • Pune Area, India

    ✔Managed all operational activities including company formation/closure, compliance, audit, taxation and finance✔Involved in end to end development of product life cycle from strategic planning to tactical activities✔Managed products from inception, user experience, design, development, marketing strategy and product adoption✔Ensured business growth through directing and managing overall business operations✔Interacted with customers/ business partners and conducted market research on existing/ forthcoming product releases to align with market dynamics✔Evaluated and managed potential/existing partner relationships for the product

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  John Deere

  • Pune Area, India

  • Senior Delivery Manager / General Manager

    • Jul 2005 - Mar 2011
    • Pune Area, India

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  Wipro Limited

  • Pune Area, India

  • Project Manager

    • Oct 2004 - Jun 2005
    • Pune Area, India

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  Hexaware Technologies

  • Mumbai Area, India

  • Technical Architect

    • Sep 2003 - Sep 2004
    • Mumbai Area, India

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  Ness Digital Engineering

  • Pittsburgh USA

  • System Analyst

    • Jan 2000 - Sep 2003
    • Pittsburgh USA

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  Trigyn Technologies

  • Mumbai Area, India

  • Senior Software Engineer

    • May 1998 - Dec 1999
    • Mumbai Area, India