Experience

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  mobiiworld

  • United Arab Emirates
  • Information Technology & Services
  • 1 - 100 Employee

  • General Manager

    • Jan 2024 - Present

    • Develop and execute comprehensive strategic plans aligning with organizational goals.• Collaborate seamlessly with various departments, fostering effective communication and synergy.• Work closely with sales and development teams to ensure a cohesive approach to client deliverables.• Oversaw day-to-day operations, ensuring efficiency, quality, and adherence to timelines.• Cultivate and maintain strong client relationships, ensuring high levels of satisfaction and repeat business.• Mentor and develop talent, identifying skill gaps and implementing training programs.• Identified potential risks and proactively implemented risk mitigation strategies.

  • Head of Client Services

    • May 2023 - Jan 2024

    • Cultivating and nurturing client relationships by understanding their needs, expectations, and concerns, and ensuring those are met.• Overseeing client accounts, including contract negotiations, scope definition, and ensuring service delivery aligns with client requirements.• Managing a team of Project Managers, providing guidance, training, and motivation to ensure they deliver exceptional client experiences.• Developing and implementing strategies to enhance client satisfaction, identify growth opportunities, and maximize revenue from existing clients.• Addressing client issues and concerns promptly, working closely with internal teams to resolve issues and prevent recurrence.• Working with senior management on new business pitches, crafting compelling presentations and collaborating with cross-functional teams to secure new clients and opportunities.

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  Wunderman Thompson

  • Dubai, United Arab Emirates

  • Digital Account Director

    • Nov 2018 - May 2023
    • Dubai, United Arab Emirates

    • Oversee a team of account managers and their day to day management.• Monitor and manage multiple clients’ projects and campaigns.• Setting and monitoring KPI’s for all ongoing projects and campaigns.• Work with Analysts and Strategists to ensure all client campaigns goals / objectives are achieved• Generate weekly and monthly reports / recommendations.• Producing proposals and presentations for existing clients and new business pitches.• Proactively identifying customer needs and business opportunities within existing customers.• Building relationships with key personnel within customer accounts.

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  The Classic Partnership Advertising

  • Dubai

  • Digital Account Director

    • Sep 2015 - Sep 2018
    • Dubai

    • Manage overall agency/client relationship, providing strategic input while guiding teams towards the achievement of client objectives• Create effective digital strategies and work collaboratively with the planning and creative teams to develop and execute digital strategies• Create engaging social media strategies and execution plans that cultivated audiences, increased web presence and enhanced brand awareness• Utilize sound project management processes and tools to instill project management discipline and work collaboratively with other team members• Monitoring the success of Social Media Campaigns through media analytics, KPIs, and dashboards • Promoting the expansion of business with existing clients, and working with other senior managers to generate new accounts

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  Olive Green Studios

  • Dubai

  • Operations Director

    • Mar 2014 - Aug 2015
    • Dubai

    • Oversee a team responsible for the servicing of a range of clients whilst directing and growing their business• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.• Contribute to short and long-term organizational planning and strategy as a member of the management team• Responsible to the General Manager for the day to day operations of the unit• Maintaining customer satisfaction as per set targets• Ensuring that all departments operate within agreed budgets and achieve agreed targets• Responsible for hiring of new employees and ensuring H.R procedures are followed in each department.• To pro-actively develop subordinates.• Conduct appraisals for all direct reports on an annual basis

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  Wunderman

  • Dubai, United Arab Emirates

  • Associate Account Director

    • May 2013 - Feb 2014
    • Dubai, United Arab Emirates

    • Drive client strategy and act as the primary client contact for key clients, ensuring the agency provides a lead agency role.• Work with agency departments to assure consistency across entire client relationship. Work closely with internal agency divisions, web team, other agencies, third parties, and internal graphic resources for successful development and implementation of all online activities within time and budget constraints• Work with strategy and planning team to develop marketing plans and strategies to achieve client objectives• To continue to monitor and review the processes and skills of the team, ensuring the clients receive the best in class service.• Advise the client on the optimal online media mix, often in co-operation with an external party such as a media agency• Work with analyst team to track & optimize campaign and website performance according to client goals• Long term project planning; working with the production controller to develop long-term WIPs to ensure resource is in place & projects timings are planned efficiently• Responsible for regular client/agency reviews & follow up on all active accounts

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  Wunderman

  • Dubai, United Arab Emirates

  • Digital Account Manager

    • May 2010 - Feb 2013
    • Dubai, United Arab Emirates

    • Coordinating digital marketing activities for Nokia across 12 regional markets• Ownership and execution of short-term and medium-term marketing plans compromising of end-to-end marketing campaigns with set objectives and monitored performance• Writing creative briefs, and insuring all creative work meets the regional and local clients’ requirements.• Coordinating with several Agencies on key campaign deliverables, to ensure maximum efficiency and success • Responsible for analyzing and optimizing campaign results and presenting these back to clients, highlighting key learnings for future campaigns• Daily operational implementation including monitoring, analysis and report documentation.

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  Ogilvy & Mather

  • United States
  • Advertising Services
  • 700 & Above Employee

  • Senior Interactive Account Executive

    • May 2009 - Apr 2010

    • Working on and managing the Gulf Air Frequent flyer programme (the agency’s biggest account), in terms of member acquisition, activation and retention communications.• Developing and maintaining the American Express Saudi Arabia website (Bi-lingual)• Managing online communications for American Express Saudi Arabia with their customers (Loyalty Program)• Writing and updating strategies based on client requirements. • Structuring websites, organizing content, navigation and customer journeys, as well as creation of wireframes. • Optimization of emails (open rates, Click through-rates, decrease bounces) to reach the clients’ target. Always benchmarking against best practice to ensure increased ROI for clients and their campaigns.• Building focused marketing plans and social media strategies • Executing marketing activities via various marketing channels including direct marketing, online marketing and in-store

  • Interactive Account Executive

    • Jan 2008 - Jun 2009

    • Working on and managing the Gulf Air Frequent flyer programme in terms of member acquisition, activation and retention communications.• Developing and maintaining the American Express Saudi Arabia website (Bi-lingual)• Managing online communications for American Express Saudi Arabia with their customers (Loyalty Program)• Structuring websites, organizing content, navigation and customer journeys, as well as creation of wireframes. • Managed the creation, execution, delivery and optimization of multiple newsletters and email campaigns• Executing marketing activities via various marketing channels including direct marketing, online marketing and in-store