Experience

• 

  Talize

  • North York, Ontario, Canada

  • Retail System Administrator

    • Dec 2018 - Present
    • North York, Ontario, Canada

• 

  Sheridan College

  • Ontario, Canada

  • IT Technologist

    • Nov 2008 - Nov 2022
    • Ontario, Canada

    The primary responsibilities of the position is to provide friendly and comprehensive front line technical support to students, faculty and staff that use laptop computers at the College and to provide classroom support to clients using the mobile labs, smart classrooms and the general purpose computer labs.Providing other services offered in the ITSC such as signing out laptops and instructional equipment, issuing oneCARDS to staff and students, cleaning, QA'ing and imaging laptops and providing procedural information to staff, faculty and students.Well developed people and problem solving skills as well as a superior customer service attitude.- Consistently demonstrated effective, friendly customer service- Assisted students and staff with software installation and use- Troubleshooting staff and student laptops; replaced and upgraded hardware- Ensured all network access locations on campus had proper functionality- Maintained and troubleshot classroom audio/visual learning aids- Responsible for maintaining student open access desktops- Utilized helpdesk ticketing system accurately and efficiently- Created and updated inventory documents- Provided technical support for hardware, software and peripherals, laptops, desktop supported classroom and lab technologies- Provided procedural information to staff, faculty and students

• 

  Keltour Controls Inc

  • Burlington, ON

  • IT & Quality Manager

    • Aug 2016 - Dec 2018
    • Burlington, ON

    • Manage information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Design, develop, implement and coordinate systems, policies and procedures• Ensure security of data, network access and backup systems• Act in alignment with user needs and system functionality to contribute to organizational policy• Identify problematic areas and implement strategic solutions in time• Audit systems and assess their outcomes• Preserve assets, information security and control structures

• 

  Cash Money

  • Toronto, Canada Area

  • Systems Technician

    • Apr 2015 - Jul 2016
    • Toronto, Canada Area

    • Travelled all over Canada to Configure, Install and Maintain – Cisco 2901 Routers and 3650 Switches, Sixnet LTE Routers in an MPLS network along with APC Power Systems, Dell NVRs, Avaya IP Phones, LG Digital Media Streamers and Moneris Debit Terminals, Western Union Money Order Systems, MagTek Card Readers, Multifunctional Printers connected to Dell OptiPlex PCs configured with custom POS software for 200 store locations• Migrated 1800+ users, 1500+ PCs and 300+ OU/Security groups from one domain to the other using the AD Management Tool while maintaining 100% availability of system resources and user profiles during the business hours• SCCM 2012 R2 - Responsible for Designing and Defining Boundaries, Device Collections, Client Policies and Queries for Monitoring Deployment Tasks; Creating and Deploying Windows Operating System, System Updates and Application Packages and Troubleshooting errors as Lead SCCM Technician for all 200 Canadian branches including the Head Office• Served as 2ndand 3rd Level contact for Helpdesk Support Technicians, to provide remote assistance when troubleshooting software, network and system related issues• Used Easy Vista CRM Solutions to track ticket progress and enter updates to have on going record of case activity till resolution is reached and ticket is closed• Designed configuration and troubleshooting documents for all IT related tools• Configured and maintained System Link Security and Fob Access for over 450 Head Office and Call Center Employees• Responsible for installation and troubleshooting of Curo and Noble dialer as a client and softphone management system for the Call Center and Collections Business Unit supporting over Millions of Payday Loans Customers• Imaged, installed, configured, upgraded and maintained over 1200 Desktop based POS systems supporting Millions of Payday Loan Customers and resulting in over Billion Dollars of revenue

• 

  Upper Canada Soap & Candle Makers

  • Systems And Network Administrator

    • Jul 2013 - Mar 2015

    Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipmentEvaluate and install computer hardware, networking software, operating system software and software applicationsOperate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networksProvide problem-solving services to network usersInstall, maintain, troubleshoot and upgrade Web-server hardware and softwareImplement network traffic and security monitoring software, and optimize server performancePerform routine network start up and close down and maintain control recordsPerform data backups and disaster recovery operationsConduct tests and perform security and quality controlsControl and monitor e-mail use, Web navigation, and installed softwarePerform shell scripting or other basic scripting tasks

• 

  Rogers Communications

  • Don Mills

  • Technical Support Consultant

    • Apr 2013 - Aug 2013
    • Don Mills

    Primary responsibilities:- Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;- Handle inquiries about repair, replacement, technical problem resolution and connectivity;- Analyze of issues with telecommunication equipment and/or devices and associated desktop software;- Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;- Complete accurate transactions with a sense of urgency and an eye for detail;- Take appropriate action to efficiently resolve issues;- Take accountability to solve issues from beginning to end;- Receive and incorporate feedback to improve personal and business performance;- Be committed to ""being there"" for our customers and share our dedication in striving to deliver world class Technical support.- TCP/IP stack installation and troubleshooting;- Possess Network + or Microsoft Certified System Administrator with Messaging (MCSE Messaging) or similar designation (is an asset);- Possess A+ Certification or equivalent (is an asset);- Possess strong written and verbal communication skills;- Have excellent customer service, interpersonal, communication, and organizational skills.- Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;- Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;- Have Telecommunication industry experience (is an asset);- Possess general knowledge of wireless and internet technology.- Demonstrate strong diagnostic and troubleshooting skills;- Must be comfortable working in a highly structured, metrics focused environment

• 

  The CG&B Group Inc.

  • Ontario, Canada

  • IT Support Technician

    • Aug 2012 - Oct 2012
    • Ontario, Canada

    Contract position to cover parental leave Job Description below:The Support Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution requires that the individual give in-person, hands-on help at the desktop level. Responsibilities Support end users at Head Office and remote sites. Interact with end users via both telephone and e-mail in a courteous manner. Troubleshoot all IT related issues. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Test fixes to ensure problem has been adequately resolved. Perform post-resolution follow-ups to help requests. Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Position Requirements College diploma or university degree in the field of System Analysis, Technical Support and/or 3 years equivalent work experience. Certification in A+ PC Repair & Troubleshooting is a bonus Experience with W2K3, W2K8, XP/Vista/Win7 Experienced with Microsoft Office 2003/2007/2010 Experience with Print Server network Exceptional written and oral communication skills. Occasional travel to remote sites – access to car is necessary. Work Conditions Sitting for extended periods of time. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. Lifting and transporting of moderately heavy objects, such as computers and peripherals.

• 

  TigerDirect.com

  • Ontario, Canada

  • Corporate Sales Executive

    • Apr 2012 - Jul 2012
    • Ontario, Canada

    Sales position for computer and electronic devices and peripherals•Maintain and grow account base through proper balance of maintenance and prospecting phone calls.• Renew relationships with past buyers to drive future business. • Call “warm sales leads” to build relationships with new clients and establish business relationships. • Work with clients to understand their business issues and provide solutions that meet and exceed their needs.• Achieve up-sell/cross-sell targets to enhance average order value. • Handle, as appropriate, issues pertaining to your customer list. • Follow-up customers requests for assistance, literature, price quotes, etc • Be alert for, and report changes in market conditions, competitive activities, and customer preference/ needs. • Maintain designated average of outbound calls per day. • Meet and surpass sales goals • Attend ongoing training for product knowledge and sales techniques.

• 

  The Logistics Alliance Inc.

  • 1 Maritime Ontario Blvd. Brampton, ON, L6S 6G4

  • IT Analyst

    • Jun 2011 - Mar 2012
    • 1 Maritime Ontario Blvd. Brampton, ON, L6S 6G4

    - One of the primary responsibilities is business requirements gathering, report, design, ad hoc work with Excel, SQL, DB2, analyzing and translating business requirements into technology solutions.- Network Administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support.- Testing, Implementation and roll out of new software or changes to existing applications.- Responsible for creating and improving business reports.- Training users and providing input into Project Planning Stages to define support requirements.- Recognize a wide variety of problem conditions and recognize the customer-base impact and severity of those conditions.- Support Server, Network and desktop hardware, software and applications.- Performs technology needs analysis- Support the networking and computing infrastructure plan.- Will be required to support multiple locations as listed under the company's infrastructure.

• 

  Sheridan Student Union

  • Ontario, Canada

  • VP of Services

    • Mar 2008 - Apr 2010
    • Ontario, Canada

    VP of Services – Work Experience• Proven leadership skills (2 years + Experience as a Sheridan Student Leader)• Advocated for the needs of approximately 5000 students at the Davis Campus• Supported and led the development of special events and student engagement activities• Developed and maintained relationships within and outside of the college• Chaired the Sheridan Student Union Inc. board meeting.• Developed Sheridan Student Union Policy Manual and House Rules.• Participated in the Program Quality Assurance Process Audit• Creating long term Strategic Plan for the Sheridan Student Union Inc• Strong verbal and written communication skills in three different languages• Proficient with maintaining inventory databases • Hired, Managed and Evaluated a team of 4-5 Service coordinators and 60-100 Volunteers • Excellent with customer service and handling customer complaints • Managed Food Bank for 2 years (Recruited volunteers and acquired Sponsorships)• Organizing/Planning Events related to Charities, Health and other Awareness issues as relevant to the student body at Sheridan College• Board of Director for Sheridan Student Union Inc. - Making/Voting on Important decisions governing the Student body at Sheridan College• Awarded the SSUI- Community Reach Award for the year 2008/2009• Experienced with budget allocation and cash management.• Experienced with creating/conducting surveys to analyze student interest and activities.