Experience

• 

  New World NZ

  • New Zealand

  • Trainee Store Manager/Price Integrity Manager

    • Apr 2023 - Jul 2023
    • New Zealand

    • Skilfully led and motivated a high-performing team of employees, orchestrating successful sales campaigns that consistently surpassed targets and demonstrated exceptional teamwork, innovation, and customer-centricity, resulting in a significant increase in overall store revenue and solidifying the company's reputation as a market leader in the supermarket industry.• Masterfully implemented and continuously optimised strategic inventory management techniques, leveraging data-driven insights to forecast demand accurately, minimise stock wastage, and ensure optimal stock levels that positively impacted the company's bottom line. Additionally, creatively curated enticing product displays with a keen eye for visual aesthetics and customer preferences, capturing customer attention and creating an inviting shopping experience that maximised sales opportunities and contributed to consistent revenue growth.• Spearheaded impactful store organisation and visually compelling merchandising initiatives, demonstrating an exceptional ability to blend artistry with strategic marketing, resulting in the creation of an alluring shopping environment that not only enticed customers to explore and engage with promoted products and exclusive offers but also contributed significantly to a substantial increase in foot traffic, customer satisfaction, and overall sales performance. Furthermore, collaborated closely with cross-functional teams to ensure seamless execution of promotions and seasonal displays, consistently receiving commendations from management for driving brand visibility and elevating the store's reputation in the market.• Vigilantly ensured strict adherence to company policies, local regulations, and federal standards, displaying an unwavering commitment to maintaining a safe and compliant operating environment that reinforced the supermarket's brand reputation for safety, reliability, and customer-centric values.

• 

  Letchworth Garden City Heritage Foundation

  • United Kingdom
  • Non-profit Organizations
  • 1 - 100 Employee

  • Visitor Services Team Member (Broadway Cinema & Theatre)

    • Nov 2019 - Apr 2023

    • Delivered exceptional customer service, consistently going above and beyond to create unforgettable cinema experiences that garnered widespread rave reviews and earned enthusiastic praise from customers, resulting in a growing and dedicated customer base. Through a genuine passion for delivering top-notch service, I successfully fostered long-lasting relationships with customers, which played a pivotal role in driving significant repeat business and sparked positive word-of-mouth marketing within the community.• Skilfully guided customers through ticketing and concessions selections, adeptly employing upselling techniques and leveraging promotional offers to not only enhance the overall cinema experience for customers but also consistently maximise revenue and boost profitability for the business. My strong interpersonal skills and in-depth product knowledge enabled me to engage with customers on a personal level, understanding their preferences and recommending tailored choices that resulted in increased sales and customer satisfaction.• Demonstrated adept problem-solving skills, consistently and courteously addressing a diverse range of customer inquiries and concerns with finesse, resulting in a significant increase in customer satisfaction levels and solidifying the cinema's position as a customer-focused and reputable brand. Through my ability to empathise with customers and provide swift and effective resolutions, I effectively diffused challenging situations and transformed potential negative experiences into positive ones, earning praise from both customers and management.• Collaborated seamlessly and proactively with a dynamic team of employees, showcasing exceptional teamwork and leadership skills, to optimise seating processes for swift screenings and elevate audience enjoyment, perfectly aligning with the cinema's unwavering commitment to excellence in every aspect of the cinematic journey.

  • Crew Member (Broadway Cinema & Theatre)

    • Jan 2015 - Oct 2019

    The position of 'Crew Member' and 'Visitor Service Team Member' and 'Cinema Operative' are synonymous and refer to the same role. The responsibilities and duties encompass providing exceptional customer service, ensuring smooth cinema operations, and delivering an enjoyable experience for all customers.

• 

  Broadway Cinema

  • Letchworth Garden City, Hertfordshire, United Kingdom

  • Cinema Operative

    • Nov 2012 - Dec 2014
    • Letchworth Garden City, Hertfordshire, United Kingdom

    The position of 'Cinema Operative' and 'Visitor Service Team Member' and 'Crew Member' are synonymous and refer to the same role. The responsibilities and duties encompass providing exceptional customer service, ensuring smooth cinema operations, and delivering an enjoyable experience for all customers.