Experience

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  Anton Paar India

  • Bengaluru, Karnataka, India

  • Assistant Technical Manager

    • Feb 2023 - Present
    • Bengaluru, Karnataka, India

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  Morristec Laser Spectra Services pvt ltd

  • Greater Bengaluru Area

  • Service Manager

    • May 2019 - Jan 2023
    • Greater Bengaluru Area

    • Installation, Maintenance and troubleshooting of high-end research instruments such as Raman, Fluorescence, Lasers, Coherence Light Sources, Supporting Instruments and Power supplies.• Handled customer’s technical related enquires and Field Application support for Researches.• Defect Analysis& Tracking, Demonstrating capability • Visited all major universities & research institutes all over India. • Wide knowledge in Electronic System & Power Supply repair • Quick grasping of the functions of Electronic Circuits and mending problems fast• Worked in software-controlled instrumentation like spectroscopic products also all kind of systems in Scientific laboratory • Experience in handling Analytical instruments such as spectrophotometer etc.,• Maintenance & Service for all kind of Lasers and Spectroscopic products on the field. All kinds of Opto Mechanical products, Air Cooled, Diode lasers, Oscillator laser systems.• Power electronic products & Opto mechanical maintenance.

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  LASER-SPECTRA SERVICES INDIA PVT LTD

  • Bengaluru Area, India

  • Senior Engineer

    • Mar 2012 - Apr 2019
    • Bengaluru Area, India

    • Installation, Maintenance and troubleshooting of high-end research instruments such as Raman, Fluorescence, Lasers, Coherence Light Sources, Supporting Instruments and Power supplies.• Handled customer’s technical related enquires and Field Application support for Researches.• Defect Analysis& Tracking, Demonstrating capability • Visited all major universities & research institutes all over India. • Wide knowledge in Electronic System & Power Supply repair • Quick grasping of the functions of Electronic Circuits and mending problems fast• Worked in software-controlled instrumentation like spectroscopic products also all kind of systems in Scientific laboratory • Experience in handling Analytical instruments such as spectrophotometer etc.,• Maintenance & Service for all kind of Lasers and Spectroscopic products on the field. All kinds of Opto Mechanical products, Air Cooled, Diode lasers, Oscillator laser systems.• Power electronic products & Opto mechanical maintenance.

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  ICON Analytical Equipment Pvt Ltd

  • Delhi

  • Executive- Customer Support

    • Jul 2010 - Jan 2012
    • Delhi

    • Provide quality standards for operational areas & ensuring adherence to quality standards & leading efforts in developing & executing best practices & standard operating procedures targeting at organizational excellence. • Strictly maintain Service Level Adherence and complaint management with the teams end with good and timely coordination. Thus ensuring rich customer experience in each and every interaction and transaction. • Impart training to end-users in the post-implementation phase.• Interface with end-users for installation of machinery and getting product feedback as well as and coordinating with factories, marketing heads and accounts department.• Generation of revenue through annual maintenance contract and spares sale.• Pivotal in building and maintaining prolific business relations with the customers, thus enhancing customer satisfaction matrices by achieving delivery & service quality norms.• Resolve customer complaints within minimum turnaround time; drawing inputs on competitors’ moves and facilitating policy realignments to remain firmly afloat in the market.