Experience

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  Embark Investments

  • Dundee City, Scotland, United Kingdom

  • B2B Partnerships Manager

    • Oct 2022 - Present
    • Dundee City, Scotland, United Kingdom

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  Centrica

  • Edinburgh, Scotland, United Kingdom

  • Customer Resolution Specialist

    • May 2022 - Oct 2022
    • Edinburgh, Scotland, United Kingdom

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  Embark Investments

  • Dundee City, Scotland, United Kingdom

  • Operations Administrator

    • Jan 2021 - Mar 2022
    • Dundee City, Scotland, United Kingdom

    • Mentoring new starts within the team with systems and side by side training to ensure consistency throughout the team• Exposure to Team Senior/Executive Role by working closely with current Team Executive to establish understanding of role to provide annual leave/paternity cover• Completing daily checklists to prioritise work flow and delegating duties out to team members• Performing Quality Assurance checks through call/email monitoring and providing feedback/ coaching to ensure consistency throughout the team and to ensure team members are in line with regulations to prevent errors or breaches• Relationship Manager/Key Contact for 4 corporate partners. Liaising directly with management via teams calls on monthly/quarterly meetings to discuss SLA’s, KPI’s, escalations and any additional business requirements• Manually generating and issuing out daily/monthly reports and KPI packs to corporate partners in line with individual business agreements• Assisting other business areas during migration periods and quickly adapting to system/business change to provide support• Carrying out BAU Administration Role with all incoming calls and emails from clients and Corporate Partners at first point of contact.• Logging and resolving complaints at first point of contact and providing support to colleagues with escalation calls and complex queries• Checking holiday rota and generating weekly rota to ensure areas have cover at all times

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  ALLIANCE TRUST SAVINGS (ENGLAND) LIMITED

  • Dundee City, Scotland, United Kingdom

  • Operations Administrator

    • Jun 2016 - Jan 2021
    • Dundee City, Scotland, United Kingdom

    • Dealing with all incoming calls and emails from clients and Corporate Partners at first point of contact.• Using Data Protection with every customer to gain access to customer accounts• Creating online login details and assisting clients with online systems, logging in, placing trades and filling in forms.• Extensive knowledge of Figaro, Active Bank and Salesforce which is used daily to retrieve client data and produce documents – i.e. statements, valuations and reports• Helping with general queries regarding Alliance Trust Savings Products• Liaising with other departments to gather information regarding client/corporate partner queries

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  Lloyds Banking Group

  • Dundee City, Scotland, United Kingdom

  • Customer Service Advisor

    • Feb 2016 - Mar 2016
    • Dundee City, Scotland, United Kingdom

    • Answering all incoming calls • Using Data Protection with every customer to gain access to customer accounts• Answering customers banking queries • Transferring customers money between accounts• Using Intranet to gather information for interest rates• Setting up new Standing Orders• Sending out new bank cards & cancelling lost/stolen cards

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  CSC Tesco

  • Dundee, Scotland, United Kingdom

  • Customer Service Assistant

    • Nov 2015 - Jan 2016
    • Dundee, Scotland, United Kingdom

    • Answering all incoming F&F customer calls• Answering OBP & WISMO calls for Tesco Direct• Dealing with customer enquiries & problem solving account/order issues• Using Venda & ATG to track orders, place orders & update customer accounts• Processing secure online customer payments for new orders• Using Data Protection with every customer to gain access to customer accounts

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  TravelNest

  • Dundee, Scotland, United Kingdom

  • Customer Service Sales Assistant

    • Jun 2015 - Oct 2015
    • Dundee, Scotland, United Kingdom

    • Answering customer service enquiries via email, phone and live chat functions• Creating and updating property listings for the website• Dealing with all payments through billing software• Ensuring clients payments were accurate and on time• Dealing with all office invoicing and preparation for accountants• Assisting managing director with creating processes to improve service levels and efficiencies

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  Beachcomber

  • Almería, Andalusia, Spain

  • Bar Waitress

    • Jun 2013 - Feb 2015
    • Almería, Andalusia, Spain

    • Welcoming customers, seating & order taking• Ensuring the bar is clean, tidy & presentable at all times• Checking in & out of cash float per shift• Totalizing of daily takings• Invoice checks & filing invoices in correct supplier folders• Ordering supplies online & via Email• Using Internet to check new stock lines

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  Forward Address/Centre Joyeria

  • Almería, Andalusia, Spain

  • Senior Sales Assistant

    • Mar 2008 - Apr 2013
    • Almería, Andalusia, Spain

    • Responsible for two members of staff• Pricing up & displaying of clothes• Working with secure jewellery display cabinets & secure timed safe. (Main Key Holder)• Filled out jewellery repair forms & filed away in appropriate files• Dealt with Jewellery reps, Face to face, via Email or Phone• Used a spreadsheet application to keep track of Incoming and outgoing repairs• Dealt with telephone enquiries & customer service enquiries

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  Cowboy Cocina

  • Almería, Andalusia, Spain

  • Senior Waitress

    • Apr 2006 - Jan 2008
    • Almería, Andalusia, Spain

    • Responsible for the training of new staff• Totalizing and ensuring all takings of Money• Responsible for Front of House - Seating customers & taking orders• Organizing staff weekly rota• Taking telephone reservations• Booking all reservations into the computers diary• Filing invoices from suppliers into correct files• Filling in new order forms for new stock from suppliers

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  THEYDON PROPERTY SERVICES LIMITED

  • Leytonstone, England, United Kingdom

  • Personal Assistant to Managing Director

    • Mar 2005 - Jan 2006
    • Leytonstone, England, United Kingdom

    • Drawing up concise Tenancy Agreements• Maintaining and Managing property keys• Arranging all maintenance call outs required for properties• Answering customer queries• Involved in the renewal of tenants contracts• Answering all incoming calls/enquiries• Updating the companies’ database• Typed up inventory lists per property

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  Lynne Cannell Associates

  • London, England, United Kingdom

  • Front Desk Receptionist

    • Jul 2004 - Mar 2005
    • London, England, United Kingdom

    • Liaising with agency clients & companies looking to employ• All filing for recruitment consultants• Organised interviews for recruitment clients.