Experience

• 

  Moose Toys

  • International Account Manager

    • May 2016 - Present

    * Account Sales and Management: sales to existing and new clients* Quoting & cost management: quoting in major currencies taking account of a customer’s trade terms, any additional QA/delivery requirements and exchange rates * Excellent communication skills: effective communication across time zones building great relations with buyers. Attendance at trade fairs * Extremely IT literate and numerate: high level use of excel and formula, great eye for analysis of data and figures, especially for spotting anomalies * Forecasting: regular forecasting to report projected performance to the business * OEM projects: running of projects for customer specific products

• 

  Worlds Apart

  • Team Leader - International Sales Operations

    • Aug 2013 - May 2016

    * Management of International Sales Support Team with a Sales turnover of £9m+ together with responsibility for own major international retail accounts worth approx £1.8m * Prioritising: Regular 1-1s and team meetings to review workload to ensure timely completion of jobs, and that processes are followed and implemented accurately in a fast-paced environment * Training and coaching: support and training of team in use of internal systems, complex excel formula, resolving complex queries, and so on * Proactive problem solving: Implementation of business processes to find, e.g., delivery process overhauled, use of excel formula to reduce manual data entry/ checking * Logistics: overview of relationship with European Logistics partner, Dachser, plus site visits to the WA warehouse and Dachser’s logistic centre

• 

  HSBC

  • Premier Relationship Manager

    • Sep 2006 - Aug 2013

    * Sales planning and diary management: targeted contacting strategy to achieve activity standards of 3 face to face customer appointments per day as well as dealing with everyday queries * Outstanding customer service: strong relationships built with clients through reliability, efficient resolution of queries and prompt service, resulting in repeat and referral business * Analysis of financial and accounting information to prepare lending proposals and for credit control * Excellent sales skills: 2012 ended 132% of target and ranked 15th /152 in South West and Wales * Training and coaching: chosen point of referral and mentor for team of 15

  • Branch Manager

    • Aug 2004 - Sep 2006

    * Team management and development: on-the-job coaching, appraisals and training plans for 14 staff across 2 sites * Sales monitoring and performance: yearend performance of + 27% to plan in Sept 2000 * Operational and credit integrity: audit passed in October 2005

  • Regional Service and Sales Manager – South West and Wales

    • Jun 2003 - Jul 2004

    * Development and administration of sales incentives to drive performance to achieve plan * Development of the Region’s Intranet site: content management, proofing and publishing * Presentations to communicate key changes and motivate implementation

  • Management Trainee

    • Feb 2000 - Jun 2003

    On-the-job training programme plus completion of BSc in Financial Services

• 

  Arthur Andersen & Co.

  • Paris La Défense, Île-de-France, France

  • Translator

    • Jan 1998 - Jan 2000
    • Paris La Défense, Île-de-France, France

    Translation and editing of legal, fiscal and financial documents, often to tight deadlines

• 

  Universidad Nacional de Trujillo

  • Trujillo District, La Libertad Region, Peru

  • English Teacher

    • Sep 1995 - Aug 1997
    • Trujillo District, La Libertad Region, Peru

    Design, implementation and evaluation of university courses ranging from language to literature and beginner to advanced levels