Experience

• 

  Fresh Direct Ltd (NZ)

  • Te Awamutu, Waikato, New Zealand

  • Floral Merchandiser

    • Mar 2024 - Present
    • Te Awamutu, Waikato, New Zealand

• 

  Monoprice

  • United States
  • Computers and Electronics Manufacturing
  • 200 - 300 Employee

  • Sales Supervisor

    • Jun 2022 - Dec 2023

    -was in charge of monitoring team sales performance and accomplishing their individual score cards, providing coaching, handling escalations, developing sales strategies and reporting to the team manager

  • Account Manager

    • Apr 2021 - Jun 2022

    -managed and supported 2000 existing accounts and created a new book of business from website generated leads-communicated with assigned accounts on a consistent basis with product, promotion and other pertinent company information that will influence a sale-resolved issues related to a potential sale, or sale in process-grew existing accounts by an average of 15%-worked closely with managers and departments such as accounting, demand forecasting, product team, logistics, customer service and warehouse operations to ensure that the needs of the customers are met

• 

  Camp Benjamin (We Lead Group Holdings Inc.)

  • Senior Account Manager

    • Oct 2018 - Mar 2021

    -acted as a player-team leader-monitored the activities and tracked the progress of team members to ensure that the individual and team quota is achieved-provided coaching and constructive feedback to team members-created and presented sales reports to the immediate head

  • Account Manager

    • Jan 2017 - Sep 2018

    -looked for clients online, by joining expos and through area saturation-presented the facilities and services offered by all businesses inside Camp Benjamin through face to face meeting-answered telephone, website, email and social media inquiries-sent proposals to interested clients and possible partners-assisted clients during site visit-made follow ups, negotiated with interested clients and closed deals-coordinated events and worked closely with the operations team to ensure that the expectations of clients have been met-developed strategies for client retention

• 

  City Garden Grand Hotel

  • Makati

  • Front Office Associate

    • Mar 2016 - Oct 2016
    • Makati

    -answered external and internal calls-took note of guests' requests, relayed them properly to the assigned department and ensured timely delivery of these requests-made follow ups with guests to make sure that their requests have already been fulfilled-handled guest complaints over the phone and face to face-connected local calls-canceled unused pre-authorizations-conducted courtesy calls and pre-departure calls-scheduled and booked guest transfers and ensured that they were picked-up/dropped-off safely to their destination-offered package tours and secretarial services such as printing, scanning and photocopying-assisted guests with online hotel and airline bookings

• 

  Voyager Innovations, Inc.

  • Ortigas

  • Merchant Acquisition Specialist

    • Jul 2015 - Dec 2015
    • Ortigas

    -sourced and acquired qualified merchants who are interested to have their own e-commerce platform through area saturation and occasional telephone acquisition-promoted and presented Tack This! (e-commerce platform) and Takatack (online marketplace) to potential merchants through face to face meeting-Trained and on-boarded acquired merchants to ensure their e-commerce success

• 

  Mövenpick Hotels & Resorts

  • Mactan Island, Cebu

  • Internship Trainee

    • Apr 2014 - Jun 2014
    • Mactan Island, Cebu

    -monitored the rooms of VIP arrivals-prepared complimentary amenities for VIP, honeymooners, birthday celebrants and/or complaining guests-prepared and served welcome drinks, lays and cold towels for all arrivals.-handled guest complaints and different guest requests and inquiries such as tour reservations, restaurant, water sports and spa reservations-monitored the schedule of hotel activities and events of the day-conducted site visit and showroom inspection for scheduled and walk-in guests