Experience

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  The Bath Priory

  • United Kingdom
  • Travel Arrangements
  • 1 - 100 Employee

  • Event and Reservations Supervisor

    • Oct 2020 - Present

  • Receptionist

    • May 2019 - Oct 2020

    *Developed relationships with regular guests to maximise sales opportunities, generate future business and maintain loyalty. Consistently delivered exceptional standards of service to exceed customer expectations. *Maintained an accurate database of potential business opportunities to be used for mail shots and sales activities planned through the year.*Co-ordinate and distribute the weekly event schedules by the agreed time and day.*Operate and maintain sales and catering as per company standards.*Attended training as requested to further skills in customer service and implemented these techniques in the department.*Understand and implement the sales strategy for rooms in order to maximise room revenue.*Held an awareness of local events in order to gain maximum room revenue.*Communicated well with colleagues and managers to ensure all guest experiences are met.*Developed a close working relationship with all departments, colleagues and managers promoting teamwork with the department and the hotel.

• 

  Cornwall Innovation Meetings & Events

  • Cornwall

  • Event Consultant

    • Sep 2018 - Jan 2019
    • Cornwall

    *Engage with software companies to obtain a relevant software option for Cornwall Innovation to assist them with their new event booking system.

• 

  The Bath Priory

  • Bath, United Kingdom

  • Events and Reservations Co-ordinator

    • Aug 2017 - Sep 2018
    • Bath, United Kingdom

    *Developed relationships with regular guests to maximise sales opportunities, generate future business and maintain loyalty. Consistently delivered exceptional standards of service to exceed customer expectations. *Maintained an accurate database of potential business opportunities to be used for mail shots and sales activities planned through the year.*Co-ordinate and distribute the weekly event schedules by the agreed time and day.*Operate and maintain sales and catering as per company standards.*Attend weekly operations meeting – detailing all aspects of the forthcoming week’s activities.*Attended training as requested to further skills in customer service and implemented these techniques in the department.*Understand and implement the sales strategy for rooms in order to maximise room revenue.*Held an awareness of local events in order to gain maximum room revenue.*Communicated well with colleagues and managers to ensure all guest experiences are met.*Developed a close working relationship with all departments, colleagues and managers promoting teamwork with the department and the hotel.Also held an additional role as Commis Chef du Rang;*Built guest relations by welcoming and acknowledging regular guests and anticipating customer needs. *Ensured all mis en place as per check it is carried out prior to service.*Worked to the service principles of AA and Michelin ratings and ensure you work to them at all times with attention to detail.*Ensure that all revenues billed were accurate and followed cash handling procedures correctly.*Focus on driving sales through extensive knowledge of the menu and wine list matching the two where appropriate.

• 

  Plymouth University Accommodation

  • Plymouth, United Kingdom

  • Resident Assistant

    • Sep 2016 - Jul 2017
    • Plymouth, United Kingdom

    *Assisted all the students in halls of residence by serving as a concerned, non-judgmental peer adviser. Encouraged students' personal growth throughout their time within halls of residence.*To communicate to students and to create a community standard of behaviour and to create an environment which characterised by respect and ethical decision-making. *Supported the Hall coordinator to create an inspiring and motivational community.*Planned events to help build a community within the halls of residence and used social media to promote these.*Responded to crisis situations and enforced policy when necessary. *Worked within guidelines to treat residents fairly and impartially.

• 

  The Grosvenor Arms Hotel

  • Shaftesbury, Dorset

  • Front of House Assistant

    • Sep 2014 - Aug 2016
    • Shaftesbury, Dorset

    *Preparing the restaurant to serve food and beverages to customers (90+ customers).*Preparing and severing cocktails and other beverages at the bar.*Dealing with complaints.*Checking customers in, including answering phone calls and responding to emails.*Assist in cleaning the facilities.*Assist with planning events including working on Christmas Day and New Year's Eve.

• 

  The Victorian Barn

  • Blandford, Dorset

  • Housekeeping

    • Oct 2014 - May 2015
    • Blandford, Dorset

    *Housekeeping before guests arrive.*Assisted with weddings and wedding showcases. *Answering the phone and responding to emails.

• 

  Shaftesbury School

  • Shaftesbury, Dorset

  • Front of House

    • Sep 2012 - Dec 2014
    • Shaftesbury, Dorset

    *Preparing the Bistro to serve food and beverages to customers (40+ customers). *Assist the Headteachers P.A. when planning events for the school.

• 

  Orchard Park Garden Centre

  • Gillingham, Dorest

  • Catering Assistant

    • Mar 2012 - Mar 2012
    • Gillingham, Dorest

    *Cooking and preparation for Mother's Day.*Serving customers food and beverages.*Plating up food.*Clearing down.