Experience

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  KMS Solutions, Inc.

  • Ho Chi Minh, Viet Nam

  • Principal Business Analyst / BA Lead

    • Jan 2020 - Present
    • Ho Chi Minh, Viet Nam

    • Successfully led a high-performing Business Analyst (BA) team, providing guidance and mentorship to drive their professional growth and deliver exceptional results.• Led end-to-end Product Design projects, overseeing activities such as UX research, UX design, defining product roadmaps, and breaking down features into actionable user stories.• Played a pivotal role in conducting comprehensive business requirement analyses, ensuring accurate and effective translation of client needs into software specifications.• Actively participated in Pre-Sales and Marketing activities, collaborating with cross-functional teams to showcase the value proposition of software solutions to prospective clients.• Possess domain expertise in Banking and Financial Services, enabling a deep understanding of industry-specific challenges and opportunities.

• 

  DXC Technology

  • Vietnam

  • Business Analyst / Project Lead

    • May 2017 - Jan 2020
    • Vietnam

    • Lead an offshore team, acting as the primary liaison between the onshore team/client and the Development team in Vietnam.• Responsible for analyzing and documenting business requirements to ensure alignment with stakeholders' needs and objectives.• Proficient in creating Process Definition Documents and possess hands-on experience with Robotic Process Automation (RPA) tools.• Actively participated in System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles, ensuring smooth software deployment and functionality.• Demonstrated expertise in training and mentoring, assuming the role of a trainer for Business Analysis skills, Design Thinking, and Successful Mentoring

• 

  OPSWAT

  • Ho Chi Minh, Viet Nam

  • Customer Success Analyst

    • Nov 2012 - Apr 2017
    • Ho Chi Minh, Viet Nam

    • Handle all product related issues reported from customers• Coordinate with engineering team to achieve customer success• Conduct meetings with customers and prospects• Assist Sales and Marketing team by providing technical information• Domains: Cyber Security, Endpoint Management