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Hanaan Adan profile image

Hanaan Adan

Guest Service Agent at Le Germain Hotel Toronto Maple Leaf Square
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Experienced professional with a degree in Commerce and certifications in hospitality analytics and sustainable events.
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Location
Toronto, Ontario, Canada, CA
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Bio

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Hanaan Adan is a seasoned professional with experience in talent acquisition, marketing, and customer service. She holds a Bachelor of Commerce degree and certifications in Hotel Industry Analytics and sustainable events management. Hanaan has worked in various roles, including Guest Service Agent, Talent Acquisition Coordinator, Marketing and Product Intern, and Cashier Customer Service.

Credentials

  • Plan it for the Planet
    The Sustainable Events Forum
    Nov, 2023
    - Apr, 2026
  • Certification in Hotel Industry Analytics (CHIA)
    AHLEI - American Hotel & Lodging Educational Institute
    Oct, 2023
    - Apr, 2026

Experience

  • Le Germain Hotel Toronto Maple Leaf Square
    • Guest Service Agent
      • Feb 2023 - Present

  • Morningstar
    • Toronto, Ontario, Canada
    • Talent Acquisition Coordinator
      • Sep 2021 - May 2022
      • Toronto, Ontario, Canada

      •Used and became proficient in multiple software such as Workday, Jira, HireRight, and Outlook •Successfully executed scheduling 30+ interviews in a day•Initiated background checks with HireRight, contacted new hires and solved any issue to ensure the start date was met•Assisted multiple senior employees from various international offices regarding scheduling, background checks, and candidate testing

  • Tucows
    • Toronto, Ontario, Canada
    • Marketing and product intern
      • May 2021 - Aug 2021
      • Toronto, Ontario, Canada

      •Worked collaboratively on multiple research and analytical projects•Researched and analyzed differences among various competitors and presented reports and strategies to senior level •Conduct website and brand audits, while providing constructive feedback to improve customer experience•Repurposed articles to create social media content

  • Fortinos Supermarket Ltd
    • Cashier Customer Service
      • Jan 2020 - May 2021

      •Provided administrative support by responding to customer inquiries and product requests to improve companies’ sales •Increased company survey completion, promoted store reward program to increase store sales and enhance customer satisfaction•Provided solutions to customers' complaints by identifying the issue and referring to companies’ policies•Assisted managers with issues relating to pricing, location of products, and missing items

Education

  • 2019 - 2024
    Toronto Metropolitan University
    Bachelor of Commerce - BCom honours, Hospitality Administration/Management

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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