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Bio

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Hamzah Hussain is a seasoned professional with extensive experience in various fields, including security, events management, and customer service. He holds degrees in Business Management and Computer Forensics, and has obtained certifications in Customer Service, Door Supervision, and Counter Terrorism Awareness. With a strong background in leadership and team management, Hamzah has delivered presentations and led projects in various settings.

Credentials

  • Certified Customer Service Professional (CCSP)
    Resurgo
    Jun, 2019
    - Apr, 2026
  • SIA Door Supervisor
    Security Industry Authority
  • Counter Terrorism Awareness Certificate
    Counter Terrorism Policing

Experience

  • PROception
    • London, England, United Kingdom
    • Guest Ambassador
      • Jul 2023 - Present
      • London, England, United Kingdom

  • Skylark Security Services
    • London, England, United Kingdom
    • Events Security Officer/Supervisor
      • Sep 2021 - Present
      • London, England, United Kingdom

    • United Kingdom
    • Armed Forces
    • 700 & Above Employee
    • Class 1-Infantry Reserve Soldier
      • Oct 2023 - Present

    • Trainee GDSM at No 15 (Loos) Company, 1st Battalion London Guards
      • May 2022 - Present

    • Trainee Army Ranger at D (The London Irish Rifles) Company | The London Regiment
      • Nov 2021 - May 2022

  • H&S Security Services
    • London, England, United Kingdom
    • VIP Events Officer/ Operations Support Officer
      • Aug 2022 - Jan 2024
      • London, England, United Kingdom

  • SGC Security Services
    • London, England, United Kingdom
    • Response Officer
      • Sep 2021 - Aug 2022
      • London, England, United Kingdom

  • Metropolitan Police
    • London, England, United Kingdom
    • Special Constable
      • Feb 2022 - Jun 2022
      • London, England, United Kingdom

      - Attended (PPST) - Public & Personal Safety Training including practical assessments: Empty Hands, Handcuffs training, Batons training and Safety training.- Carried out Stop & Search training by the Police & Criminal Evidence Act 1984.- Examined crime scenes such as meeting the needs of victims, identifying crime scenes, and Initiating an investigation.- Report writing and filling Evidence & Action Book (EAB).

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Stocks, Logistics & Delivery Manager at Next Victoria Plaza
      • Dec 2019 - Jun 2022

      - Efficiently managed team schedules and delegated tasks to store team members. - Conducted comprehensive training sessions for new staff and provided constructive feedback for their development.- Strategically maximised sales service using commercial systems and insightful reports.- Skillfully motivated teams to surpass targets and meet deadlines, fostering a positive work environment.- Coordinated the delivery process, receiving goods from the truck by liaising with logistics and delivery drivers. - Worked closely with the logistics team to monitor delivery schedules and track incoming shipments. - Managed the efficient transfer of stock items into the store, organizing and arranging them appropriately. - Utilized the Zebra systems to accurately count and ensure up-to-date tracking records.

    • Store Operations Coordinator at Next - 02 Arena
      • Dec 2020 - Dec 2020

      - Spearheaded the establishment of the 02 Arena Next store from the ground up, collaborating closely with fellow coordinators and managers. - Efficiently managed the processing and scanning of incoming deliveries and stock items, ensuring accurate inventory tracking and stock management.- Played a key role in designing and arranging the store layout, optimising the display of products for an enhanced customer experience. - Contributed significantly to the visual merchandising efforts, effectively implementing visually appealing floor layouts to attract and engage shoppers.

  • Muslim Hands
    • London, England, United Kingdom
    • Events Organiser - Mount Snowdon Hiking Challenge
      • Nov 2021 - Nov 2021
      • London, England, United Kingdom

      - Successfully led a Mount Snowdon hiking challenge for charity.- Ensured the safety and well-being of 55 participants from different cities.- Coordinated logistics and planning for the hiking event.- Provided guidance and support to participants throughout the challenge.- Organized fundraising efforts and managed donation collections for the chosen charity.- Collaborated with local authorities and support teams to ensure a smooth and successful event.- Demonstrated strong leadership skills and ability to handle diverse participant needs.- Created a memorable and rewarding experience for all participants involved.

  • Auden Place Community Nursery
    • London, England, United Kingdom
    • Assistant Football Coach
      • Sep 2021 - Sep 2021
      • London, England, United Kingdom

      - Enthusiastic and dedicated Assistant Football Coach.- I worked with children aged 3 to 9 at Auden Place Community Nursery.- Showcased essential football skills and movement to young players.- Inspired children to explore new abilities and techniques.- Monitored children's behaviour for a positive and safe learning environment.- Committed to fostering a love for the sport and promoting skill development.- Compiled a detailed report at the end of each day to track progress and achievement.

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Junior Supervisor
      • 2019 - Dec 2019

      - Monitored weekly and monthly sales targets, analyzing best and worst sellers to inform decision- making processes. - Successfully managed Health & Safety standards, ensuring compliance with both company and legal regulations. - Collaborated closely with Managers to support daily operational tasks and store management. - Conducted thorough safety floor walks to maintain a safe environment for staff, customers and visitors.- Displayed excellent communication skills, proficiently handling calls, and queries, and effectively resolving conflicts.- Efficiently replenished stock and implemented merchandising strategies based on store layout guidelines.

    • Sales Consultant
      • Jan 2018 - 2019

      - Worked in all areas of the store, including sales floors, stockrooms & processing deliveries.- Worked behind tills, handling cash & offered fast & friendly customer service.- Set up work area & got stock ready to be sold.- Located the stock quickly to keep the floor full & meet customers' demands.- Maintained clean & tidy stockrooms to keep faulty & destroyed stock to a minimum.- Transferring stock out & accurately to be sold on the shop floor.

  • Resurgo
    • Clapham Junction
    • Graduate Trainee (Professional Development Programme)
      • Oct 2017 - Jan 2018
      • Clapham Junction

      - Delivered Presentation on Self-Driving Cars at Toyota Head Office, Great Burgh, Epsom. - Networked & Delivered Presentation at ‘Founders For Opportunity’ at Google Campus for Startup.- Delivered Presentation on Development & Career Management at Spear Resurgo, Clapham Junction.

  • Ernest Bevin College
    • London, United Kingdom
    • Financial Director (Business Project)
      • Apr 2013 - May 2013
      • London, United Kingdom

      - Ran an enterprise activity for my business project, and gained hands-on experience through an enterprise activity.- Opened a stationary stall in college and ran for profit for two months- Served as Financial Director, responsible for managing finances and making crucial decisions- Tracked income and expenses, ensuring budget adherence and identifying cost-cutting opportunities- Developed organizational and planning skills, working effectively with the team- Ensured timely completion of tasks and smooth operation of the stall.- Donated profits to charity, making a positive community impact- Demonstrated commitment to giving back- Overall, a rewarding experience and grateful for the opportunity to be part of it.

  • Hilton Worldwide
    • London, England, United Kingdom
    • Events & Business Conference Assistant (Work Experience)
      • May 2012 - May 2012
      • London, England, United Kingdom

      - Part of my work experience for my travel and tourism college course- Provided excellent customer service, welcoming guests and maintaining log books- Assisted with checking bookings and managing reservations- Worked in front of the house, greeting and assisting guests- Set up rooms and meeting rooms for business conferences- Assisted in the cafe and reception areas- Developed skills in front-of-house operations and guest relations

Education

  • 2014 - 2016
    University of Greenwich
    Business Management, BA Hons
  • 2015 - 2015
    University of Greenwich
    Computer Forensics - Short Course
  • 2014 - 2015
    University of Greenwich
    Higher National Diploma, Business Management
  • 2018 - 2018
    Resurgo
    Level 1, Customer Service
  • 2013 - 2013
    Ernest Bevin College
    High School, ASDAN Certificate of Personal Effectiveness
  • 2012 - 2013
    Ernest Bevin College
    BTech Level 3, Travel and Tourism
  • 2012 - 2013
    Ernest Bevin College
    BTech Level 3, Business Studies & Information Technology
  • 2013 - 2013
    Ernest Bevin College
    FSKL/L2, English Level 2
  • 2011 - 2011
    Ernest Bevin College
    Edexcel BTEC Level 2 Diploma, Travel and Tourism (QCF)
  • 2011 - 2011
    Ernest Bevin College
    Edexel Certificate, Adult Literacy
  • 2008 - 2010
    Garrison Academy
    O level, Maths, Science, Biology, Chemistry, Physics, Geography, History and English
  • 2002 - 2002
    Army Public School Zhob Cantt
    Grade 2, Overall attained: 82%, A-1 and 5th position.
  • 2001 - 2001
    Moody's Prep School, Lalkurti, Rawalpindi
    KG
  • 1999 - 1999
    Army Public School Seven Streams
    Playgroup and Nursery.

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