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Hal Thompson profile image

Hal Thompson

Client Support Agent at Atrema Technologies
Intro Book
Hal Thompson, a seasoned IT professional with 13 years of experience in computer repair, maintenance, and administration, holds a degree in Computer Information Systems from Okanagan College.
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Location
Calgary, Alberta, Canada, CA
Skills
  • Computer Repair
  • Computer Maintenance
  • Network Administration
  • Troubleshooting
  • Windows
  • Show all
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Bio

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Topline AI
Hal Thompson, seasoned IT professional with a proven track record of delivering technical support and administrative expertise to various organizations. With over 15 years of experience, Hal has honed his skills in computer repair, maintenance, and troubleshooting, boasting proficiency in Windows, Active Directory, and Microsoft Exchange. His expertise extends to network administration, database management, and technical support, with a strong emphasis on customer satisfaction.

Credentials

  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Sep, 2023
    - Apr, 2026
  • CompTIA A+ Certification
    CompTIA
    Jul, 1999
    - Apr, 2026
  • ESET Cyber Security Awareness Training Certificate
    ESET North America
    Jan, 2024
    - Apr, 2026

Experience

  • Atrema Technologies
    • Calgary, Alberta, Canada
    • Client Support Agent
      • Feb 2020 - Present
      • Calgary, Alberta, Canada

  • The Checker Transportation Group
    • Calgary, Canada Area
    • Assistant IT Professional
      • Jun 2014 - Nov 2019
      • Calgary, Canada Area

      Responsible for maintaining company computers and computer equipment such as printers, phones, etc.. Also responsible for the creation and maintenance of employee accounts and overall technical support. Currently working to improve internal and external company websites.

  • Vital Business Systems
    • Calgary, Alberta
    • Senior IT & Support Specialist
      • Jul 2013 - Jan 2014
      • Calgary, Alberta

      Responsible for providing phone and deskside support to multiple companies in the the Calgary area. As well as act as systems administrator for those companies through the creation of user accounts, email addresses, distribution and security groups, and adjust file / folder access permissions and troubleshooting of problems as needed.

  • Compugen
    • Calgary, Alberta
    • Technical Service Representative III / Systems Administrator
      • May 2012 - Mar 2013
      • Calgary, Alberta

      Responsible for providing phone and deskside support to several companies in the the Calgary and Edmonton area. As well as act as systems administrator for those companies through the creation of user accounts, email addresses, distribution and security groups, and adjust file / folder access permissions as needed.

  • Cansel Survey Equipment
    • Jr. Systems Administrator
      • Aug 2007 - Apr 2012

      Responsible for maintaining company computers and computer equipment such as printers. Also responsible for the creation and maintenance of email accounts, POS overlays and overall technical support.

  • Multiview
    • Senior Document Engineer
      • Aug 2001 - Mar 2007

      Responsible for the construction of searchable documents for the MultiView Reader application. Also created processes using the FoxPro scripting language to parse and convert client data.

  • Bytes for Business
    • Technician
      • Jul 2000 - Jun 2001

      Sold new and refurbished windows based computers. Repaired customer computers

Education

  • 1995 - 1997
    Okanagan University College
    Upgrading
  • 1989 - 1992
    Okanagan College
    Computer Information Systems, Computer Science

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

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