Experience

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  KLORIS

  • London, England, United Kingdom

  • Flagship Manager

    • Jul 2022 - Sep 2023
    • London, England, United Kingdom

    • Oversee the day-to-day operations of the store.• Established credibility to develop and maintain long-term relationships with customers and vendors.• Educated clients with valid information, guiding them to products that would best serve their needs.• Monitoring and tracking sales performance and adjusting as needed.• Develop and implement marketing and promotional strategies to increase sales.• Maintain a clean and organized store environment.• Provide excellent customer service and resolve any customer issues promptly and professionally.• Stay up to date on the latest CBD trends and developments.• Being familiar with the company policies and procedures.• Being able to work independently and as a part of a team.

• 

  Claudie Pierlot

  • Canary Wharf, London

  • Store Director

    • Oct 2019 - May 2022
    • Canary Wharf, London

    • Focused on growing the business and maximising in-store profitability.• Coached staff on appropriately handling complicated sales.• Reduced employee turnover by 30% by creating an amazing culture where the team can evolve. • Monitored and reviewed staff and store performance regularly. As a result, staff become more focused and motivated. Store increased profitability and productivity, increased customer satisfaction, repeat business and positive word-of-mouth marketing.• Reduced inventory waste by 25%.• Produced weekly reports and sent payroll, benefits, vacation hours, and other timekeeping information to head office.• Examined merchandise to verify that it was correctly priced and displayed.• Collaborated with Canary Wharf Retail Management

• 

  Theory

  • London, England, United Kingdom

  • Senior Manager

    • Mar 2018 - Jul 2019
    • London, England, United Kingdom

    • Maintained daily records of all transactions and generated reports for the store manager.• Wrote order supply to replenish merchandise.• Assisted with recruitment and trained staff to perform outstanding customer service. • Motivated sales employees to improve morale, performance and store revenue.• Rewarded top performance with visible recognition and specific perks like preferred scheduling• Reorganized sales floor to meet company demands• Handled weekly schedules according to payroll policies.• Completed a series of training sessions to advance from Assistant Manager to Store Manager.• Completed profit and loss performance reports.• Processed online orders and prepared the merchandise stock for shipping and delivery.• Worked closely with stylists and lending garments to them to increase store profitability.

• 

  Karen Millen

  • London Area, United Kingdom

  • Senior Manager

    • Jul 2016 - Feb 2018
    • London Area, United Kingdom

• 

  MJ Bale

  • Sydney, New South Wales, Australia

  • Senior Manager

    • Apr 2012 - Mar 2016
    • Sydney, New South Wales, Australia

• 

  Dovex

  • Budapest, Hungary

  • Brand Manager

    • Sep 2008 - Oct 2011
    • Budapest, Hungary

    • Planned team resources to deliver ultimate levels of customer service and meet business needs.• Organised events for VIP customers and launched new products• Improving brand awareness through brand events, new launches, and promotions. • Ensured accurate stock and sales levels were maintained and had an overall awareness of competitive/department store performance relative to the Clarins/Jeanne Piaubert business.• Built the motivation and confidence of the team by coaching, mentoring, developing specific development plans, and highlighting career aspirations to drive internal mobility and improve employee retention for the brand.• Participated in interactive training and provided feedback on hands-on experiences and innovative ideas to develop service tools and customer activity.• Managed brand relationships with retailers, distributors, and other partners.• Regularly visited stores and ensured that all products and marketing materials were well displayed.