Experience

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  Alpha Flight Services

  • United Arab Emirates

  • Head of F&B

    • Oct 2016 - Present
    • United Arab Emirates

    Alpha Flight Services is Part of dnata, airport services provider which provides aircraft ground handling, cargo, travel, Retail, Food and Beverage, and flight catering services across five continentsDuring my time as a Food & Beverage Manager, I am directing overall operations of the food and beverage department within budgeted guidelines and to the highest standards, consisting of 12 restaurants, business class, transit hotel with 204 guests, and outdoor catering. I am supporting the smooth running of the Food & Beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels. I also identify and propose new business development opportunities by merger and acquisition, driving growth/revenue. I am collaborating with HR management to hire, onboard, and develop quality professionals, and organised disciplinary and grievances meetings to motivate employees. I am preparing and maintaining a budget for the departments, ensuring allocation of resources in compliance with budgetary requirements. I evaluate performance of restaurant, bar, and store managers to ensure all provided services comply with set SOPs. The following are the highlights of the value that I bring to the organization;• Increased 15% revenue yearly by rebranding all outlets and creating a strong inventory check/tactical.• Acquired new outside catering business, which increased the revenue and business.• Reduced cost through active management of expenses and overall financial matters.• Launched four new quick-service restaurants across markets, driving revenue and profitability of organisation.• Designed and implemented operational procedures and quality parameters, which improved productivity and efficiency.• Administered and negotiated pricing and contracts with customers to meet quality and cost standards.

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  Warwick International Hotels

  • Warwick International Hotels

  • Food & Beverage Director

    • May 2012 - Oct 2016
    • Warwick International Hotels

    Warwick Hotels and Resorts encompasses 55+ hotels with more than 8,000 rooms in 25 countries. I was hired as an Food & Beverage Director, I headed short- and long-term planning and management of the food and beverage operations in the front and back of house to achieve customer satisfaction and quality service while meeting/exceeding financial goals. I assessed departments' performance by reviewing management manuals and checklists, and recommended action plans to mitigate risk. I also oversaw purchasing of perishable and non-perishable items and availing bulk discounts to reduce purchase costs. I enforced compliance with regional regulations and laws applicable to wage settlement, safety, and hygiene.The following are the highlights of the value that I bring to the organization;• Evaluated customer service scores and quality standards by conducting detailed audits of restaurants' operations, suggesting valuable plans to enhance guest satisfaction and improve services and food items.• Supported marketing and sales team in driving business across different markets and improving revenue.• Established and developed several new hotels from scratch by hiring staff, implementing restaurants/outlets/food services standards, and setting up interiors, ensuring smooth delivery of all operations with organisation guidelines.• Planned and set operational budgets for all the departments, achieving set revenue targets and profitability.• Collaborated with MEA head office to launch and open five new hotels.

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  Al Amar Lebanese Cuisines

  • Kuala Lumpur, Malaysia

  • Operations Manager

    • Aug 2011 - Jul 2012
    • Kuala Lumpur, Malaysia

    During my time at Eatertainer Group Restaurants and Catering, I led entire operations of restaurants for Al Amar Lebanese Cuisine in accordance with set SOPs. I kept track of daily, weekly, and monthly sales of all outlets and collaborated closely with all the branches team members to reach the sales targets. I directed needs assessment for training and staff development to enhance effectiveness of employee performance in achieving goals and objectives of company.• Identified and secured opportunities to maximise occupancy, which resulted in achieving all targeted revenue and profits.• Created and launched focused marketing and promotional campaigns by assessing market and competitor conditions across the region, attracting customers and enhancing in-store traffic.• Implemented effective cost reduction measures, which reduced costs related to food and beverage stock, manpower and operational overheads.• Ensured high level of guest satisfaction by consistent delivery of quality food and services.• Introduced new menu items and established clean and healthy, improving customer retention rate.

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  Sofil Catering

  • Lebanon Beirut

  • Banquets and Catering Operations Manager

    • Dec 2008 - Sep 2011
    • Lebanon Beirut

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  Starwood Hotels & Resorts Worldwide, Inc.

  • Food and Beverage Manager

    • Jun 2004 - Dec 2008

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  InterContinental Hotels & Resorts

  • Beirut District, Lebanon

  • Head Waiter

    • Jun 2002 - Jul 2004
    • Beirut District, Lebanon