Experience

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  EghtesadNovin Bank

  • Tehran, Iran

  • Head of Organizing and Process Management Department

    • Jan 2014 - Present
    • Tehran, Iran

    Established in 2001 following authorization from the Central Bank of the Islamic Republic of Iran (CBI), EN Bank (Bank Eghtesad Novin) is the Islamic Republic of Iran’s first private bank. A group of industrial, construction and investment companies launched the bank, with the aim of providing flexible financial services to the Iranian private sector.Roles:- Translating business strategies into quantifiable and actionable business requirements through the implementation of suitable solutions that align with client expectations and Key Performance Indicators (KPIs), aiming for a 10% increase in revenue and a 15% improvement in customer retention rates.- Generating comprehensive business analyses by documenting the intricacies of business processes, needs, and requirements across diverse product lines, resulting in a quantifiable improvement in operational efficiency, such as a 20% reduction in processing time and a 25% decrease in error rates.- Engaging in proactive client relationship management and stakeholder coordination, resulting in a 30% increase in client satisfaction scores and a 20% improvement in stakeholder engagement metrics over the course of one year.- Orchestrating and facilitating workshops to delineate business challenges, identify opportunities, and develop effective solutions for the organization, leading to a measurable improvement in productivity, with a target of achieving a 15% increase in overall business performance within six months.

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  Hafez Insurance Co.

  • Tehran, Tehran Province, Iran

  • Senior Consultant

    • Feb 2020 - Feb 2022
    • Tehran, Tehran Province, Iran

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  Institute for Trade Studies and Research

  • Tehran, Iran

  • Researcher

    • Sep 2008 - Jan 2014
    • Tehran, Iran

    Institute for Trade Studies and Research (ITSR) is a subsidiary of Iran’s Ministry of Industry, Mine and Trade and, in fact, a think–tank body for the latter. Founded in 1980, it is primarily assigned with the duty to help the local public and private businesses to enjoy the best professional practices and procedures. Research, training, consultation, and last but not the least, dissemination of timely, authentic and factual data and information constitute the main four pillars of ITSR’s routine activities.Roles:- Determine areas of research to increase knowledge in a particular field.- Identify sources of funding, prepare research proposals and submit funding applications.- Plan and perform experiments and surveys.- Collect, record, and analyze data.Projects:++ Strategic planning for Refah Bank Brokerage Co.++ Documenting and improving Hekmat Iranian Bank business processes++ Developing a roadmap for the development of Iran's cement industry++ Developing a roadmap for the development of Iran's packaging industry++ Identification, evaluation, and analysis of commercial performance indicators++ Benchmarking the integration of Trade and Industry Ministries++ Developing a roadmap for empowering human resources of the Service sector++ Benchmarking the Commerce system of selected countries

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  Saman Tadbir Sharif

  • Tehran, Iran

  • Business Process Specialist

    • Aug 2006 - Sep 2008
    • Tehran, Iran

    Saman Tadbir Sharif, an Iranian-based management consulting company, hires experienced professionals educated in Sharif University of Technology, Tehran University, and Amir Kabir University and cooperation of experts, confers services including management consulting, system engineering, holding conferences, and learning courses.Roles:- Gathering the information through process mapping, flow-charting, and workshops.- Offering process recommendations surrounding improving business processes, efficiencies and practices.- Simulating and testing process improvements.- Communicating changes and providing training to impacted business units.Projects:++ Documentation and Improvement of Ministry of Power Processes.++ Documentation and Improvement of Iran International exhibition Co. Processes.++ Documentation and Improvement of SaipaYadak Co. Processes.