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Bio

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Gwen Pollack is a seasoned marketing professional with expertise in strategy, customer service, entrepreneurship, and digital marketing. She has 20+ years of experience in various roles, including Director of Training (Americas) at KnowBe4 and Owner/Operator at LuLaRoe Gwen Pollack. Gwen holds certifications in Lean Six Sigma, Security Awareness and Culture, and Smartsheet.

Credentials

  • USF Lean Six Sigma Yellow Belt Certification
    USF Corporate Training and Professional Education
    Dec, 2022
    - May, 2026
  • Security Awareness and Culture Professional (SACP)™
    H Layer Credentialing
    Oct, 2021
    - May, 2026
  • Smartsheet Product Certified User
    Smartsheet
    Sep, 2020
    - May, 2026

Experience

    • United States
    • Computer and Network Security
    • 700 & Above Employee
    • Director of Training (Americas)
      • Aug 2022 - Present

    • Senior Corporate Trainer
      • May 2021 - Aug 2022

    • Executive Assistant to the Chief Growth Officer
      • Nov 2018 - May 2021

      • Responsible for coordinating the CGO’s schedule along with organizing email and routing communications• Maintaining the integrity of the KnowBe4 Org Chart, ensuring it’s kept up-to-date with new hires, promotions/transfers, terminations and accurate job descriptions using Envisage• Responsible for Growth and QC project compliance through direct follow-up with the department VP’s.• Supported CGO’s downline project needs, e.g. proofreading all internal training modules and running Smartsheet tracking CGO’s projects and programs

  • LuLaRoe Gwen Pollack
    • Clearwater, FL
    • Owner / Operator
      • Nov 2016 - Apr 2018
      • Clearwater, FL

      • Grew company gross income to 260K in sales in first year• Recruited 12 downline and helped them to expand their own businesses • Effectively managed inventory to meet supply and demand needs of my customers• Handled all social media promotion and marketing• Packaging and shipping of all custome...

    • Executive Assistant to the Chief Financial Officer
      • May 2002 - Sep 2016
      • Clearwater, FL

      • Planned and coordinated all corporate events and fundraisers • Coordinated travel arrangements for CEO and CFO’s many engagements • Ran errands, including shopping, picking up prescriptions, making appointments • Completely revamped and updated filing system for more efficient and accurate reco...

  • Gwen's Custom Cakes
    • Clewarwater, FL
    • Owner / Operator
      • Jan 2013 - Dec 2013
      • Clewarwater, FL

      Created cakes and deserts for private parties

    • Lead Classroom Instructor
      • Jan 1996 - Nov 2001

      • Effectively managed a team of 6 direct reports• Debugged students in their studies, for example I had one student who was very upset and unwilling to continue with his instruction and I was able to get into communication with him, find the area in his studies he had previously missed and get hi...

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Industry Focus. “Marketing and Advertising”

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