Experience

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  Nexus Security Ltd

  • Walsall, England, United Kingdom

  • Senior Operations Manager

    • Mar 2023 - Present
    • Walsall, England, United Kingdom

    Nexus Security part of the Fortel Group.

• 

  XMA

  • United Kingdom
  • IT Services and IT Consulting
  • 500 - 600 Employee

  • Project Manager

    • Jul 2014 - Feb 2023

    • Responsible for the project delivery and management of multiple technical IT projects to the required standard of quality and within the specified constraints of time and cost, to customers.• Project budget management experience.• Experience with Change and Risk Analysis Management.• Successful engagement with clients adhering to their requirements and providing appropriate consultancy.• Management of engineer’s, assigning tasks, setting deadlines, prioritising tasks.• Third party management and successful engagement.• Management of multiple projects including successful service delivery.• Project management involved working within different sectors i.e. education, corporate, local government and health sectors.• Within the education sector the project management role encompasses the management of the complete lifecycle of a project from initial design, contract approval, building contract liaison, change control, procurement, implementation, third party management, training, through to go-live and support.

  • Services Team Leader

    • Jul 2008 - Jul 2014

    • Successful line management of School Technician’s team, including performance management and reviews.• Scheduling School Technician Resources, including dealing with holidays and absences.• Provided Service Management of managed service school accounts.• Provided pre-sales consultancy to managed service school’s, working with XMA School’ s Team.• Management of multiple concurrent projects of a technical and complex nature from Education to corporate customers, ranging from Server migrations, network infrastructure refresh installations, wireless installations, client rollout/deployments through to the delivery of Apple iPad solutions and AV solutions. Projects required resilient management of both internal and external resources, project budgets and issues. • Dealt with recruitment, development and training of School Technician’s team.• Acted as an escalation point for the School Technician’s team.• Liaised with clients (school’s) about their managed service support contracts concerning renewals, escalations, support issues.• Provided emergency cover as a School ICT Technician to provide cover during any Technician absences.• Engaged with school’s during service review meetings to review support services provided, seek any further project or business opportunities.

  • School Technician

    • Jul 2005 - Jul 2008

    • Provided ICT network support in the form of a Technician to schools within the Birmingham area. • Resolved any ICT incidents and problems that occur within schools. • All tasks carried out on site fully documented and then communicated the relevant feedback to the ICT Co-ordinator.• Offer advice to schools on upgrading their networks, and follow through any potential sales leads and work with the professional services team to complete the project. Assisted schools in the rollout of projects working alongside the senior engineers.• Provided training to XMA School/ICT Technicians in order to manage their schools networks, prioritising and line managing their work and duties. Additionally supervised some ICT Technicians, where their work was observed and then relevant feedback was supplied. • Arranged School Technicians meetings, where technician projects are discussed and reviewed. • Daily tasks are prioritised and managed well, along with working to deadlines and providing appropriate feedback to relevant parties applicable. All risks and implications clearly assessed and advised to schools.• Good professional approach was utilised in all schools so strong ties were made. Keeping in mind to fully deliver and manage the customer’s expectations successfully.• Supported the print management team by deploying new printers and demonstrating the use of the printers to the corporate clients.• Liaised with other team colleagues in order to provide solutions to problems via responding to emails, or by phone.

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  Learning & Culture IT (LINK2ICT)

  • Birmingham, England, United Kingdom

  • IT Network Support Officer

    • Sep 2003 - Jul 2005
    • Birmingham, England, United Kingdom

    - Supported school ICT curriculum networks across Birmingham managing/maintaining networks.- Work involved working on various types of networks - Windows Servers with Windows clients.- Dealt with day to day network administration, setting up clients on the network, rectifying hardware faults with computers, peripherals, user administration, software installation across a network.- Additionally supported staff and students with their hardware and software issues.- Independently planned and prioritised tasks as required.

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  COMPUTER PEOPLE LIMITED

  • West Midlands, England, United Kingdom

  • Technical Engineer

    • Jun 2003 - Sep 2003
    • West Midlands, England, United Kingdom

    - Deployed desktop computers and peripherals.- installed new IBM desktop workstations on existing networks and peripherals on a major contract with Severn Trent Water.- Worked independently and as part of a team installing desktop computers, relocating IT equipment including laptops and docking stations.- Kept asset records up to date of installed IT equipment.

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  SCC

  • Birmingham, England, United Kingdom

  • IT Stock Refurbishment/QA Engineer

    • Mar 2003 - Jun 2003
    • Birmingham, England, United Kingdom

    - IT hardware diagnosis, fault finding, testing, data erasure, repairing and refurbishing of branded workstations, servers, various makes of printers and peripheral devices.- Quality assurance - ensured all hardware confirmed to ISO 9002 quality standards before despatching. Checked hardware and completed relevant documentation.

• 

  PC Service Call

  • Nottingham, England, United Kingdom

  • Technical Advisor

    • Oct 2002 - Mar 2003
    • Nottingham, England, United Kingdom

    - Handled and resolved technical support queries from customers for PC World, Dixons and Currys.- Provided assistance in various aspects from desktop PCs, laptops, printers, operating system issues, configuration and hardware diagnosis with relevant resolution. - Conducted general administration duties i.e. engineer bookings, job updates and software order requests.