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Guillermo Ernesto D. Medina profile image

Guillermo Ernesto D. Medina

IT Analyst at Opticall BPO
Intro Book
Guillermo Ernesto D. Medina is a seasoned IT professional with expertise in customer service, marketing, and team leadership, holding various roles at Opticall BPO, Concentrix, and Geeks Onsite.
  • Claim this Profile
Location
Managua, Nicaragua, NI
Skills
  • Servicios Al Cliente
  • Marketing
  • Marketing De Redes Sociales
  • Trabajo En Equipo
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Credentials

  • EF SET English Certificate 68/100 (C1 Advanced)
    EF Standard English Test (EF SET)
    Apr, 2024
    - Jun, 2026
  • EF SET English Certificate 68/100 (C1 Advanced)
    EF Standard English Test (EF SET)
    Apr, 2024
    - Jun, 2026
  • EF SET English Certificate 68/100 (C1 Advanced)
    EF Standard English Test (EF SET)
    Apr, 2024
    - Jun, 2026
  • EF SET English Certificate 68/100 (C1 Proficient)
    EF Standard English Test (EF SET)
    Apr, 2024
    - Jun, 2026
  • Fundamentos de SEO
    LinkedIn
    Jan, 2022
    - Jun, 2026

Experience

  • Opticall BPO
    • IT Analyst
      • Nov 2023 - Present
  • Concentrix
    • Nicaragua
    • Cloud Engineer
      • Jan 2018 - Sep 2023
      • Nicaragua

      We are responsible for delivering the customer Onboarding Experience for Office 365. We interacting with internal MS partners, Enterprise services and support teams, the field sales organizations and Office 365 business groups in support of our customer needs.

  • MRP | Market Resource Partners
    • Managua, Nicaragua
    • Client Services Asisstant
      • Jan 2017 - Nov 2017
      • Managua, Nicaragua

      Client Services administration, audits, reporting, invoicing management.

  • Geeks Onsite
    • Team Leader
      • Jan 2013 - Sep 2016

      Position: Team leader, technical support, and remote management specialist.Duties: Leadership, creation of guidelines and action plans in order to assist the customer.POC between the sales team and technical advisories in order to fortify the customer experience.

Education

  • 2005 - 2011
    Universidad Nicaraguense de Ciencia y Tecnologia UCYT.

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Outsourcing and Offshoring Consulting”

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