Experience

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  GUS Canada Colleges

  • Canada
  • Education Administration Programs
  • 700 & Above Employee

  • Executive Director, Project Delivery and Digital Transformation

    • Nov 2023 - Present

  • Director, Technology Project Management

    • May 2023 - Nov 2023

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  Sheridan College

  • Canada
  • Higher Education
  • 700 & Above Employee

  • Project Manager, IT Services

    • Jul 2019 - May 2023

  • Project Lead

    • Mar 2018 - Jun 2019

  • IT Project Coordinator

    • May 2017 - Mar 2018

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  Itaú Unibanco

  • IT Infrastructure Project Manager

    • Sep 2015 - Dec 2015

    Project Manager of multidisciplinary projects covering Infrastructure and IT Operations. Participation in internal committees, reporting project status and other main areas on behalf of the IT Project and Planning Department.Major Accomplishments:- Coordinated IT Infrastructure deliverables for Biometry Authentication Project for enhanced security and internal access control, improved scalability and versatility; reduced costs by decreasing employment lawsuits.- Conducted definition of scope and budget of IT Infrastructure deliverables for the Online Account Opening Project providing online services for opening chequing and savings accounts, through bankline system and mobile app.

  • IT Analyst / Project Manager

    • Jan 2012 - Aug 2015

    Responsible for contracts, outsourcing process and project management, as well as HW/SW asset management. Member of the Risk & Internal Control Team. PCO of high-priority departmental projects including budget management.Major Accomplishments:- Managed Unification Project, to standardize integration of IT services between Retail and Corporate & Investment segments, defining and implementing a unique service provider for IT outsourcing, including support, asset management and telecommunications. (57,000 workstations in 240 locations). - Realised $6Million US in cost savings, sharply reduced incidents and increased customer satisfaction by standardizing support models, processes and SLAs - Unification Project.- Member of PMO Implementation Team, disseminating PM knowledge, helping project managers and ensuring alignment with stakeholder objectives. - Provided centralized project control, tracking costs, accomplishments and benefits; decision support and communication plan as a PMO member.- Headed 2015 IT Infrastructure goals portfolio, ensuring alignment with executive strategic plan.- Conducted Mobile Devices Acquisition (MDA) system development, establishing device lifecycle control. - Developed specific workflows for purchase order and standards approval.- Oversaw process mapping, reviewed work instructions.- Documented processes and procedures, compliance with internal audit. Proactive in updating documents, mitigating risks from issues arising from internal or external audit.- Elaborated Asset Management KPIs, improving decision making agility through effective IT asset control.

  • IT&O Internship

    • Oct 2010 - Dec 2011

    Systems Support and Demand Management. Team member of IT Outsourcing Project Management.Major Accomplishments:- Conducted process elaboration and documentation related to the Cockpit Project; responsible for the transitional phase between old/new suppliers. Achieved a 1.5 M US cost reduction by restructuring IT Support models and vetted IT support vendors for 52.000 workstations, improving customer support and standardizing SLA for each line of business, reducing the number of service providers by 60%.- Managed automation project for ITRS (Resources solicitation) created a new functionality for profiles, workflows and controls decreasing lead time and improving life cycle.- Member of the Print Outsourcing Project team; Supervised the rollout phase and assisted Project Manager. Reduced costs by 30%(1M US in the first year) and reduced by 96% incident/problem related to Print Service through standardized printing services model and established vendors.

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  NetGlobe

  • São Paulo Area, Brazil

  • Technical Consultant

    • Jul 2009 - Sep 2010
    • São Paulo Area, Brazil