Experience

• 

  BCE Nexxia a division of Bell Canada

  • London, Ontario

  • Associate Director - Service Level (SLA) Management Office

    • Apr 2000 - Dec 2004
    • London, Ontario

    Retired from this position.Established the function and operated the mechanism whereby Service Level Agreement direction, creation, consulting and educational services are supplied to line sales teams, legal resources, product management and service management teams in respect to client-contracte...

• 

  Bell

  • Canada
  • Telecommunications
  • 700 & Above Employee

  • National Project Manager - Signature Services

    • Jun 1991 - Mar 2000

    Project managed all relevant issues concerning the forecasting, internal planning, and the implementation of proprietary voice and data networks, national and international in scope, on behalf of a select population of high-value enterprise clients.

  • Section Manager - Product and Proposal Support (NSG West)

    • May 1990 - May 1991

    Management of a multi-purpose line support management and clerical team, comprising Product Support, Proposal Support, Internetworking (LAN), Custom Applications Laboratory and district sales clerical, budget support functions.

  • Proposal Manager - National Systems Group (West)

    • Mar 1987 - Apr 1990

    Designed, created and established a professional proposal management team tasked with consultation, creation, content support, follow-up and performance measurement of (primarily) competitive voice terminal proposals, either unsolicited or in response to customer RFPs targeted toward a select enterprise client community.

  • Senior Sales Representative - National Systems Group (West)

    • Mar 1983 - Feb 1987

    Planning, design, sale, and contract management of custom large-scale national and international telecommunication solutions to the Canadian major banking community. Multiple President's Club winner.

  • Sales Representative - Major Accounts Group

    • Apr 1978 - Feb 1983

    Planning, design, and sale of national and international voice telecommunication solutions to select members of Bell's Major Accounts community: Media Group 1978-1980; Manufacturing Group 1981-1983.

  • Sales Representative - Toronto South Servicing

    • Mar 1977 - Mar 1978

    Needs analysis, design and sale of basic business voice telecommunications solutions to Toronto Business and Financial District customers on a demand basis.

• 

  Exelsior Life Insurance Company

  • Toronto, Ontario

  • Sales Representative

    • Jun 1976 - Dec 1976
    • Toronto, Ontario

    Client mining, needs analysis and sale of life insurance products.

• 

  Bell

  • Toronto, Ontario

  • Stationery Inventory Clerk - Administrative Services

    • Jul 1974 - Aug 1975
    • Toronto, Ontario

    Electronic ordering, stocking, shipping, and tracking of a large catalogue of stationery products in support of major Toronto-based Bell company locations.

• 

  TTC

  • Toronto, Ontario

  • Summer Labour/Division Clerk

    • 1971 - 1974
    • Toronto, Ontario

    Cleaning and shunting of TTC streetcars. Occasional division payroll management and repair call management. Summers only.

• 

  Onondaga Camp Ltd.

  • Minden, Ontario

  • Camp Counsellor / Staff

    • 1968 - 1970
    • Minden, Ontario

    Cared for boys groups aged 8-9 to 13-14. Taught sailing, canoeing, marksmanship, archery, and campcrafts (wilderness training) among others. Planned, provisioned and guided canoe trips of varying lengths. Summers only.