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Bio

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Griselda Ochoa is a seasoned administrative professional with experience in customer service, inventory management, and team leadership. She has worked in various roles, including Shipping Receiving Clerk, Logistic Customer Service Representative, and Manager, utilizing her skills in communication, data entry, and problem-solving to deliver results-driven solutions.

Experience

    • Shipping Receiving Clerk
      • Mar 2019 - Aug 2019
      • Chicago, Ill

      • Inventory entry on CMS system• Helped with accounting duties, changed prices fixed invoices• Previously customer service experience. • Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions. • Maintain purchase orders. • Change purchase order # PO’s. • Shipping in receiving in CMS system, inquire by purchase orders, numbers vendors. I have worked with GL accounts, MRO codes.• I have been a backup for previous buyer, Assisting the engineering, maintenance, and indirect materials manager in facilitating the work flow through the engineering and maintenance department.• Have daily activities through efficient handling of incoming messages, work request, employees request issuing in purchasing and record keeping of the equipment’s checklist/orders /purchasing. • Have been ordering MRO and PPE supplies, create and monitor purchase orders confirmations from vendors and compliance, request and receive prices quotes from vendors. Exercises fair judgement integrity and prudence in accordance with company’s philosophies on purchasing and working with vendors/ suppliers. • Communicate, internally and externally, in a professional manner. Assure safe work practice and company policies are followed at all times. • Proficient in the use of a computer with good working knowledge in applications, (i.e. word, excel, access, CMS, etc.) good verbal and written skills. • Strong ethic and able to work independently, effectively with minimal supervision. Perform other duties as assigned, Flexibility in learning new positions and new work experience.

    • Shipping and Receiving Clerk
      • Jan 2018 - Jul 2018
      • Hannon, IN

      • Previous customer service experience preferred.• Proficiency with Microsoft Office Suite (Excel, Word, and Outlook).. Excellent written and verbal communication skills. Properly bill shipments pursuant to applicable tariffs and pricing agreements. • Recognize and resolve documentation errors. Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, adjust weights.• Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing.• Process over, short and damaged freight and related documentation for customer resolution. Availability to work a variety of shifts, including days, evenings, nights, and weekends.

    • United States
    • Transportation/Trucking/Railroad
    • 700 & Above Employee
    • Logistic Customer Service Representative
      • Feb 2017 - Dec 2017

      • Previous customer service experience preferred. • Proficiency with Microsoft Office Suite (Excel, Word, and Outlook).• Knowledge of Hazardous Materials is a plus. Accurate 10-key skills. Excellent written and verbal communication skills. Properly bill shipments pursuant to applicable tariffs and pricing agreements. • Recognize and resolve documentation errors. • Assist customers via phone, email and fax with inquiries including but not limited to tracing shipments, rate quotes, tariff discrepancies and billing and/or invoicing questions. • Perform general clerical duties as assigned, including but not limited to answering and directing phone calls, filing, data entry and billing. • Process over, short and damaged freight and related documentation for customer resolution. Availability to work a variety of shifts, including days, evenings, nights, and weekends.

    • Greeter
      • Aug 2016 - Feb 2017

      • Available to work a variety of shifts, including days, evenings, nights and weekends. • Communicate effectively with dock supervisors, drivers and other service center personnel• . Collect, process, and transport paperwork to/from various locations. • Various administrative functions including creating/transmitting reports.• Safely work in adverse weather conditions.• Safely walk and stand for extended periods of time on various surfaces that may be uneven or slippery.• Prompt, daily attendance at assigned work location. Perform other duties as assigned.

    • Manager
      • Aug 2005 - Jun 2016
      • Elsa, TX

      • People management, recruiting new staff, developed staff by positive motivation, encouraged staff to achieve goals and targets, coordinated staff scheduling, financial management, planning, working to budgets.• Maximized profits, achieve sales targets set by head office, controlled administered payroll, ordered supplies, oversaw building cleanliness and security, • Worked to maintain health and safety regulations, maintained fair relations with staff and customer service, followed high standards company policies, procedures and ethics, handled reports and complaints, • Helped set up promotional sales implementing campaigns and community events, reported and attended meetings with area managers or head office representative to analysis where we spoke about profits, leaderships, budgets, sales, goals, marketing.

Education

  • 2005 - 2016
    National Restaurant Association Solutions, LLC
    ServSafe Certification, Family Resource Management Studies, General

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Logistics and Supply Chain”

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