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Gretchen Mayhew is a seasoned higher education professional with 16+ years of experience in admissions, student recruitment, and enrollment management. She has held various leadership roles at Fitchburg State University, including Senior Associate Director of Freshman and Transfer Admissions and Assistant Director of Undergraduate Admissions. Mayhew has a broad-based background in human resources and a Master of Business Administration degree from Fitchburg State University.

Experience

    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Associate Director of Freshman and Transfer Admissions
      • Oct 2021 - Present

      • Supervise a team of 5 full time Admissions Recruiters and 2 contract employees. • Support the Admissions Office in planning and implementing the yearly recruitment strategies for both Undergraduate Freshman and Transfer applicants. Ensuring that the recruitment efforts support the enrollment goals of the institution.• Serve on the management team of the Office of Admissions, providing leadership both internally and externally.• Oversee the coordination of travel efforts of the department. Ensure that individual admissions counselors meet their specific travel goals• Manage the customer service efforts of the department• Admissions Office Liaison for the Marketing Department. Responsible for the creative concept and management of print and visual media projects utilized by the Admissions Office for recruitment purposes.• Responsible for recruitment and enrolling Undergraduate International applicants.• Continue duties as related to Assistant Director role, including recruitment travel, event coordination, and file review.

    • Associate Director of Freshman Recruitment
      • Mar 2019 - Oct 2021

      Continue to maintain the responsibilities associated with Admission Counselor role.Manage the recruitment efforts of the counseling teamSupervise 2 Admissions Counselors and 1 Assistant Director

    • Assistant Director Of Undergraduate Admissions
      • Sep 2011 - Mar 2019

      · Continue to maintain the responsibilities associated with Admission Counselor role.· Serve on the management team of the Office of Admissions, providing leadership both internally and externally.· Manage the customer service efforts of the department· Admissions Office Liaison for the Marketing Department. Responsible for the creative concept and management of print and visual media projects utilized by the Admissions Office for recruitment purposes.· Responsible for the recruitment travel efforts of the department. Ensure that individual admissions counselors meet their specific travel goals and that all recruitment travel supports the enrollment goals of the institution.· Supervises 5 part‐time student receptionists and 2 contract employees.· Contribute to the strategic planning efforts of the department and the University.· Responsible for recruitment and enrolling Undergraduate International applicants.· Admissions liaison to Marketing department, along with Director responsible for creating and implementing marketing materials used for recruitment efforts.

    • Admissions Counselor
      • Oct 2007 - Aug 2011

      · Responsible for recruiting and enrolling both freshman and transfer applicants into Undergraduate programs, meeting the enrollment goals for a specific territory. Review applications and makes admissions decisions for applicants.· Maintain consistent communication with prospective students and families during the admissions process· Represents University at various recruitment events, conferences and workshops.· Presents information sessions and conducts interviews with admission applicants.· Assist with the planning, organization, and implementation of on and off‐campus recruitment events including open houses, yield events, and information sessions.· Coordinated the Dual Enrollment program, Summer Bridge Liaison (October 2007 –September 2015)· Department Liaison for the Arts & Sciences Department.· Serves as the Admission Liaison for the Office of Disability Services. Responsible for maintaining confidential disability assessments and ensuring the Admissions Office is in compliance with the regulations set forth by the Department of Higher Education.· Responsible for reviewing and making admission decisions for all Undergraduate International Applicants. Also serves as a Liaison for the International Education office.

    • Sales
      • Dec 2002 - Oct 2007

      · Supported internal and external customers with phone inquiries and written requests, including regional bids and vendor forms.· Generated domestic and international quotations for appropriate product lines and training as requested by sales representatives and in‐house sales support.· Reviewed all purchase orders received to ensure compliance with quotation and corporate Terms and Conditions.· Prepare and input orders into order processing system. Review and sign off on orders with appropriate dollar amount.

Education

  • 2016 - 2017
    Fitchburg State University
    Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
  • 2000 - 2002
    Fitchburg State University
    Bachelor of Science (BS), Communication and Media Studies Graphic Design
  • 1997 - 1999
    Chester College of New England
    Associate of Arts (AA), Advertising

Suggested Services

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Industry Focus. “Higher Education”

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