Experience

• 

  Rainbow Play Systems, Inc.

  • Bloomington, MN

  • Administrative Assistant

    • Jun 2022 - Present
    • Bloomington, MN

• 

  DTN

  • Senior Meteorologist

    • Oct 2007 - Feb 2022

    • Conducted statistical analyses on customer weather questions to interpret customer needs and assist with determining proper staffing levels for company.• Maintained spreadsheets and a database for statistics on customer questions with frequent usage of Excel and SQL to identify key metrics which included the following:o Determined that 60-70% of the yearly customer questions occurred during the winter months (December, January, February), which prompted DTN to increase daily staffing by approximately 20% during those months.o Concluded that high-impact weather events (Nor’easter, hurricane, etc.) caused 4-6 days of increased question volume (days leading up to the event, plus the day of the event itself) due to customers requiring several days’ advance notice to prepare for an impending storm. Resulting from this conclusion, DTN approved overtime staffing in days leading up to these weather events.o Determined that during spring and fall months, average daily question volume was 40-50% greater on Fridays than any other day of the week due to customers conducting more outdoor activities on Fridays compared to other days. This prompted DTN meteorologists to adjust their task schedule on Fridays to handle the increased question volume.• Prepared scientific reports and presentations.• Provided successful customer support experiences via report writing and telephone consultation.• Developed training materials for newer employees to use to be more effective when dealing with clients, including a tutorial on conducting effective conference calls.• Represented company at a conference of the American Meteorological Society and gave a presentation about importance of tailoring consultations to individual customers.• Interpreted data, reports, maps, and charts to predict long- and short-range weather conditions, using computer models and knowledge of climate theory, physics, and mathematics.

• 

  WeatherBank

  • ASSISTANT SUPERVISOR METEOROLOGIST,

    • Mar 2003 - Oct 2007

    • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• 

  Baseops International

  • Meteorologist

    • Sep 2002 - Apr 2003