Bio
Credentials
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Oracle Cloud Infrastructure Foundations 2021 Associate
OracleJan, 2022- Apr, 2026 -
ITIL® Foundation Certificate in IT Service Management
PeopleCertJul, 2019- Apr, 2026 -
Cisco Certified Network Professional Enterprise (CCNP Enterprise)
CiscoFeb, 2020- Apr, 2026 -
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
CiscoFeb, 2020- Apr, 2026 -
Cisco Certified Specialist - Enterprise Core
CiscoJan, 2020- Apr, 2026 -
CCNA
CiscoFeb, 2018- Apr, 2026 -
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)
Cisco -
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco -
Cisco Certified Networking Professional -Enterprise
Cisco -
Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation
Cisco -
Cisco Certified Specialist - Enterprise Core
Cisco -
Understanding of Cisco Network Devices
Cisco
Experience
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Radar Payments
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Kosovo
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Network Engineer
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Jan 2022 - Present
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Kosovo
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Quipu GmbH
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Kosovo
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Network Engineer
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Dec 2019 - Jan 2022
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Kosovo
• Participates in the design of the infrastructure in the area of the focus solutions;• Operates focus solutions through performing software and configuration updates as prescribed by internal procedures and guidelines;• Ensures focus solutions performance through monitoring, analysis and tuning, troubleshooting issues and escalating to higher layers of support as prescribed by company procedures and guidelines;• Secures focus solutions according to the company procedures and guidelines;• Participates in projects aimed at delivering improvements in the areas of the focus solutions both internally and for the company’s customers;• Functions as a high-level point of escalation in the Incident and Problem management processes;• Ensures accurate and consistent updates to the Configuration Management Database;• Assists the Change Management process in assessing the impact of the non-standard requests for change;• Assists the Release Management process during the release cycle, developing standardized configuration items;• Assists the Availability Management and IT Continuity Management by providing data for projected service availability analysis;• Participates in the Capacity Management process with planning for future acquisitions and upgrades to equipment and software;• Participates in developing and sustaining security awareness and user training programs
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Germany
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Banking
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700 & Above Employee
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Network Specialist
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Jan 2019 - Dec 2019
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Network Officer
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Jul 2016 - Jan 2019
• Responsible for day-to-day maintenance of these systems, including troubleshooting, upgrades, various routers and switches in network including telephone switchboards and VoIP.• Maintenance of the existing bank IT WAN/LAN infrastructure.• Configure secure and reliable communication network.• Perform a regular backups of routers, switches configuration files • Design and implementation of the IT infrastructure and communication facilities in new branches.
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IT Support Officer
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May 2013 - Jul 2016
• Solving problems for Head Office and Branches & Staff Support for day to day operations.• Account operator: Manage Active Directory Objects e.g. User Accounts, Computer Accounts etc.• Installing, upgrading, configuring, integrating and troubleshooting software computers, printers, multi-functioning machines and other IT Equipment which are under the responsibility of IT Support Unit• Maintaining Helpdesk calls through Helpdesk Software• Providing systems support to all staff ensuring that any issues are resolved in a timely and professional manner, prioritizing support requests according to the needs of the company• Fine-tune hardware and software to optimize client/network performance and functionality• Monitoring trends and development in computing, networking and multi-platform communication technologies, evaluates new operating system and/or network devices, hardware, methods and techniques to improve system/network reliability and performance.• Maintaining LAN network functionality• Administering, configuring, and troubleshooting Computers, Printers, Switches and other related IT equipments
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ProCredit Bank
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Kosovo
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Banking Service Officer
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Apr 2012 - Feb 2013
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Kosovo
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ProCredit Bank
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Kosovo
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Young Bankers
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Aug 2011 - Feb 2012
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Kosovo
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Education
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University of Prishtina - Faculty of Electrical and Computer Engineering
Master of Electrical Engineering, Telecommunications Engineering -
2007 - 2011University of Prishtina - Faculty of Electrical and Computer Engineering
Bachelor of Electrical Engineering, Telecommunications Engineering
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Industry Focus. “Financial Services”
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