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Graham Nolen

Teacher&#39;s Assistant at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">University of Maryland Baltimore County</span>
Intro Book
Data analysis and technical support expert with a strong educational background.
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Location
Baltimore, Maryland, United States, US
Languages
  • English Native or bilingual proficiency
  • Chinese Limited working proficiency
Skills
  • Microsoft Office
  • Microsoft Excel
  • Customer Service
  • Powerpoint
  • English
  • Show all
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Bio

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Topline AI
Graham Nolen is a seasoned professional with a strong background in technical support, education, and data analysis. He has worked in various roles, including CSD Support Engineer, Technical Representative, and Applecare Technical Agent, providing technical support for software applications and troubleshooting technical problems. Graham holds a Bachelor of Arts degree from the University of Maryland Baltimore County and has completed various data analytics certifications through Coursera.

Credentials

  • Google Data Analytics Capstone: Complete a Case Study
    Coursera
    Jul, 2023
    - May, 2026
  • Google Data Analytics Professional Certification
    Coursera
    Jul, 2023
    - May, 2026
  • Share Data Through the Art of Visualization
    Coursera
    Jun, 2023
    - May, 2026
  • Process Data from Dirty to Clean
    Coursera
    May, 2023
    - May, 2026
  • Process Data from Dirty to Clean
    Coursera
    May, 2023
    - May, 2026
  • Ask Questions to Make Data-Driven Decisions
    Coursera
    Apr, 2023
    - May, 2026
  • Foundations: Data, Data, Everywhere
    Coursera
    Apr, 2023
    - May, 2026
  • Prepare Data for Exploration
    Coursera
    Apr, 2023
    - May, 2026
  • R Programming
    Coursera
    Oct, 2022
    - May, 2026

Experience

  • University of Maryland Baltimore County
    • Baltimore, Maryland Area
    • Teacher's Assistant
      • Jan 2014 - May 2014
      • Baltimore, Maryland Area

      Performed and provided assessments using quizzes and essays of students in introductory and applied ethics.● Collaboratively wrote weekly quizzes.● Planned, implemented, and moderated discussion sections.● Independently developed inquiry based instruction methodology in a classroom setting.● Faci...

  • University of Maryland Baltimore County
    • Baltimore, Maryland Area
    • Teacher's Assistant
      • Sep 2012 - Dec 2012
      • Baltimore, Maryland Area

      ● Performed and provided assessments using quizzes and essays of students in introductory and applied ethics, especially in computer science, information and communication technology fields.● Collaboratively wrote weekly quizzes.● Planned, implemented, and moderated discussion sections.● Independ...

  • Convergent Technologies
    • Catonsville, MD
    • Intern
      • Jun 2011 - Dec 2011
      • Catonsville, MD

      Matched the resumes of applicants with security clearances to relevant job openings.

  • UMBC Computer Science Department
    • Baltimore, Maryland
    • Computer Science 201 Grader
      • Sep 2010 - May 2011
      • Baltimore, Maryland

      Graded homework, projects, and examinations of students in Introductory Programming.

  • GameStop Software Retailer
    • Assistant Store Manager, Sales Associate
      • Jun 1999 - Aug 2009

      Managed Store Opening and Closing.Managed inventory and cash.Provided sales support and general sales floor duties.Provided guidance and insight into available magazines, strategy guides, new and used video games to meet customer interests.

  • Allegis Group
    • CSD Support Engineer
      • Apr 2008 - Aug 2008

      Provided technical and diagnostic support for Microsoft Office and Windows Applications.Managed, modified and utilized Active Directory and Peoplesoft account information.Provided technical support for Blackberry&#39;s, assisted callers in configuration of their Blackberry Enterprise Server acces...

  • Insight Distribution Systems
    • Technical Representative
      • Oct 2006 - Aug 2007

      Provided technical, diagnostic and troubleshooting support for sales reporting and inventory tracking software.Built and maintained software test setups including software, operating systems, virtual machines and network equipment.Issue Tracking through resolution and closure using Epicore Client...

  • IntelliTrack, Inc.
    • Technical Specialist
      • Jun 2005 - Jun 2006

      Provided technical support for users of Intellitrack Inventory Tracking Database Management, Order Fulfillment, and Warehouse Management applications.Documented resolution strategies for support reference repository.Utilized MS Access to analyze data for customer issues.Maintained technical profi...

  • Vinciti AQ
    • Applecare Technical Agent
      • Jun 2004 - May 2005

      Specialized in diagnosing sources of technical problems for users of portable Apple computers.Maintained technical proficiency with emerging Apple technological offerings.Documented customer interaction, issue definition, status, and resolution using Global PeopleSoft CRM.Successfully exceeded re...

Education

  • 2009 - 2014
    University of Maryland Baltimore County
  • 2009 - 2014
    University of Maryland Baltimore County
  • 2002 - 2004
    Full Sail University

Suggested Services

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Industry Focus. “Computer Software”

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