Experience

• 

  KFP Total IT Solutions

  • United Kingdom

  • Network Engineer

    • Jul 2021 - Present
    • United Kingdom

    network and installation engineer of epos equipment

• 

  GH IT Solutions Ltd

  • United Kingdom, Republic Of Ireland

  • Director

    • Jul 2012 - Jul 2021
    • United Kingdom, Republic Of Ireland

    Freelance IT Field Service Engineer, Working to SLA's of customer requirements.

• 

  DigiPoS Store Solutions

  • Scotland and North England

  • Field Service Engineer

    • Jun 2009 - Jul 2021
    • Scotland and North England

    Project field engineer providing IT support to retail businessesSupport includes hardware and software installation and maintenance, infrastructure installation and testing.Liasing with project managers from different companies as and when required ensuring the job is completed as per customer requirements.Customers include : New Look, Beaverbrooks, Goldsmiths, Game, Store 21, Papa Johns, SuperDry

• 

  ISYS COMPUTER SERVICES LIMITED

  • Glasgow, United Kingdom

  • Network Engineer

    • Aug 2018 - Apr 2021
    • Glasgow, United Kingdom

    Network engineer providing services to Glasgow council through the CGI group upgrading cabinet standards to cat6 specification in order to install Wi-Fi networks into council property.Upgrade of cabinet switches from Cisco to HP Aruba.Creating and applying switch configurations as per site requirements including testing of new Aruba Wi-Fi.

• 

  Simply Outsourced Ltd

  • Scotland

  • Field Service Engineer

    • Oct 2015 - Aug 2018
    • Scotland

    Field Service engineer providing hardware break fix solutions to various retail users of epos equipment.

• 

  ECS Recruitment Group

  • Field Engineer

    • Apr 2015 - Sep 2015

    United Kingdom

• 

  NHS Ayrshire and Arran

  • Ayrshire

  • Desktop Support Analyst

    • Jan 2015 - Mar 2015
    • Ayrshire

    Working as part of a team providing desktop support and onsite support to users of NHS IT equipment within hospitals and health centres throughout the Ayrshire and Arran health board. Using service desk applications, monitoring calls, associating calls into correct department queue, telephoning customer providing one to one support until issue has been resolved. Deployment of IT equipment upgrading user systems from Windows XP to Windows 7, migrating user data. Working with Active Directory deploying relevant computer and users policies. Maintaining Asset management data.

• 

  NHS Greater Glasgow and Clyde

  • Glasgow, United Kingdom

  • Desktop Support and Rollout Engineer

    • Mar 2013 - Dec 2014
    • Glasgow, United Kingdom

    Day to day support of NHS IT equipment and software. Deploying new hardware as and when required to all departments throught the Greater Glasgow and Clyde network, liasing with project managers from other projects to ensure a safe installation and propsing solutions to issues ensuring that the service level agreement is met within the new Electronic Patient Records project. This will see the Greater Glasgow and Clyde network go paperless and also all of the enterpise running on Windows 7 platform, with all patient information and files being held electronically and not in a paper file.Dealing with Active Directory, SCCM and asset management on a daily basis.Printer management, cofiguration and mapping of computers within NHS software to allow users the functionallity of printing through NHS specific software.

• 

  Concept IT

  • Scotland

  • Field Service Engineer

    • Jun 2009 - Nov 2012
    • Scotland

    Field engineer providing IT support to retail business and commercial business.

• 

  Amazon.co.uk

  • Gourock

  • Network Support Analyst

    • Sep 2007 - Dec 2007
    • Gourock

    Supporting the fulfilment centre's IT equipment, infrastructure and day to day running of the production lines equipment.Responsible for Asset management database.Stock controlWeekly servicing and auditing of spare IT equipment.

• 

  AVC Group

  • United Kingdom, Republic Of Ireland

  • Field Engineer

    • Mar 2004 - Jun 2007
    • United Kingdom, Republic Of Ireland

    Field engineer providing installation services to high street retail organisations and banking sector.Clients included : Superdrug, Woolworths, Vodafone, all of which were hardware and software upgrades. All work was carried out during normal customer working hours.WHSmith : This again was hardware and software upgrades where the work was completed during nightshift hours. Arcadia Group : Hardware and software upgrade of store systems throughout the UK and Ireland. Work was carried out during out of business hours for the customer.Greenwood Personal Finance : Branch upgrade of hardware and software allowing the enterprise to have HP systems and Windows XP throughout.Royal Bank Of Scotland : Hardware and software upgrade of branch systems were installation was completed during out of business hours for the customer.