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Grace S.C. Choo profile image

Grace S.C. Choo

Personal Assistant to Group Managing Director cum Office Manager at EP Plus Group
Intro Book
Seasoned professional with 20+ years of experience in management, human resources, and program coordination.
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Location
Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • English Full professional proficiency
  • Mandarin Full professional proficiency
  • Bahasa Melayu (Bahasa Malaysia) Full professional proficiency
  • Foochow Full professional proficiency
  • Cantonese Full professional proficiency
  • Teochew Full professional proficiency
  • Hokkien Full professional proficiency
  • Bahasa Indonesia Professional working proficiency
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Bio

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Grace S.c. Choo is a seasoned professional with 20+ years of experience in various roles, including Manager, Assistant Manager, and Program Coordinator. She holds a Bachelor of Arts (B.A.) Hons. degree in Social Administration from University Malaya, Kuala Lumpur. She is proficient in multiple languages, including English, Mandarin, Bahasa Melayu, Foochow, Cantonese, Teochew, and Hokkien.

Credentials

  • Bahasa Indonesia
    I/A/L/F Education for Development
    Dec, 2021
    - Apr, 2026

Experience

  • EP Plus Group
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Personal Assistant to Group Managing Director cum Office Manager
      • Apr 2021 - Present
      • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • AmBank Group
    • Malaysia
    • Financial Services
    • 700 & Above Employee
    • Manager, Employee Engagement, AmBank Retail Banking
      • Dec 2020 - Apr 2021

      1. Develop and support a comprehensive Employee Engagement and sustainable strategy for Retail Banking. 2. Collaborate with stakeholders to develop strategies and link between engagement and their strategic goals.3. Facilitate & conduct Employee Focus Group Discussion to complement and works towards yearly Employee Engagement Survey results.4. Develop train the trainer program to enable departments to understand and analyze their own employee engagement data and build respective action plans to improve the survey score.5. Develop tools, materials and resources to support and help stakeholders and people managers to build action plans based on survey results, for improvement.6. Leverage on events (face to face and virtual) to create and sustain dialogues around Employee Engagement.7. Work with cross functional teams to identify unique business stakeholders need while balancing overall purpose and requirement of the Retail Banking Employee Engagement strategy.8. Champion Employee Engagement activities & Employee Recognition Program at Retail Banking (of 4100 staff).

    • Assistant Manager, Clients Experience, AmBank Retail Banking
      • Jan 2020 - Dec 2020

      Working collaboratively within the department and with other stakeholders in Retail Banking to facilitate and instil the best clients experience for the bank customers - be it internal or external.

    • Assistant Manager, Customer Experience (CX), AmBank Retail Banking
      • Jun 2018 - Dec 2019

      Extra initiative/Talent/skills: Voice talent for AmBank Contact Centre Interactive Voice Response ( IVR)- Mandarin, Bahasa Melayu and English

    • Assistant Manager, Fulfilment, Customer Support, AmBank Card Services
      • Apr 2013 - Jun 2018

      Additional Role: Occupational Safety & Health committee member (2017-2018)

    • Senior Executive (Unit Leader), Fulfilment, Branch Helpdesk & CS Counter, AmBank Card Services
      • Apr 2010 - Mar 2013

    • Senior Executive (Team Leader), Fulfilment, Customer Support, AmBank Card Services
      • Apr 2005 - Mar 2010

    • Customer Service Executive, AmBank Card Services
      • Mar 2001 - Mar 2005

  • HELP University
    • Kuala Lumpur, Malaysia
    • Program Coordinator (American Degree Program)
      • Apr 1999 - Mar 2001
      • Kuala Lumpur, Malaysia

  • The Regent Hotel Kuala Lumpur
    • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
    • Management Intern
      • Mar 1998 - May 1998
      • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

      Intern in HR Department. Training included:- Recruitment/Retention- Training & Development- Employee Relation- Industrial Relation- Compliance with statutory requirement

Education

  • 1995 - 1999
    University Malaya, Kuala Lumpur
    Bachelor of Arts (B.A.) Hons., Social Administration

Suggested Services

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Industry Focus. “Pharmaceutical Manufacturing”

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