Experience

• 

  tentree

  • Canada
  • Retail Apparel and Fashion
  • 1 - 100 Employee

  • Supply Chain Operations Specialist

    • Feb 2023 - Present

  • Operations & Logistics Coordinator

    • Oct 2021 - Feb 2023

  • Loyalty Marketing Specialist

    • Nov 2020 - Oct 2021

    Project managed the Impact Wallet - a digital experience to accompany our brand's mission of planting trees. Worked closely with and oversaw Graphic, 3D and UI design, software development and decision-makers to build the web experience from the ground up to increase customer retention and experience. Check it out at impact.tentree.com!

  • Customer Experience Lead

    • Aug 2019 - Nov 2020

    Managed the ecommerce customer service team through two Q4 peak seasons to cover a maternity leave. Trained and hired seasonal and fulltime team members, created training documentation and SOPs for team duties, and lead the team through COVID-19 layoffs and ecomm spike.

  • Customer Care Associate

    • Nov 2018 - Aug 2019

• 

  Bridges Restaurant

  • Vancouver, BC

  • Server

    • Oct 2016 - May 2018
    • Vancouver, BC

    • Communicated patiently, efficiently and honestly with customers and managers to optimize quality of service• Problem solved individually and as a part of a team to provide creative and appropriate solutions which maximized customer satisfaction• Consistently handled large sections of up to 30 seats effectively providing a high level of service at peak times• Excelled in the role to become a go-to person for training new staff*Experience working in both bistro and bar/pub settings. Extensive experience with Squirrel systems, and Eigen POS devices.

• 

  Bridges Restaurant

  • Vancouver, BC

  • Senior Host/Lead Barista

    • Jan 2016 - Oct 2016
    • Vancouver, BC

    • Lead a team of 3-6 hosts on shift to orchestrate smooth seating for a 200-seat restaurant • Assumed responsibility of a cash float, completed transactions securely and properly totaled the till for every shift and managed tip-out for all restuarant support staff, and signed off on cashouts for servers*Experience with Open Table.

• 

  ARAUCO

  • Concepción, Chile

  • Co-op Student in Ecosystem Management

    • Jun 2015 - Aug 2015
    • Concepción, Chile

    • Improved fluency in Spanish to interact professionally in a second language• Synthesized and reported data on the photosynthetic abilities of the Nothofagus tree genus• Conducted a literature review to determine the optimal way of designing forest plantations around local livestock grazing • Learned basic skills in new softwares(ArcGIS,R) in a quick and efficient manner to complete projects

• 

  Under The Sun Eatery and Taphouse

  • Boulder, CO

  • Server

    • May 2014 - Aug 2014
    • Boulder, CO

• 

  Imagination! Circus Arts

  • Boulder, CO

  • Summer Camp Counselor

    • Jul 2013 - Aug 2014
    • Boulder, CO

    Taught children ages 8 to 16 aerial acrobatic skills during a summer camp.

• 

  Under The Sun Eatery and Taphouse

  • Boulder, CO

  • Host

    • Jun 2013 - Aug 2013
    • Boulder, CO

• 

  City of Boulder

  • Boulder, CO

  • Junior Ranger

    • Jun 2009 - Jul 2011
    • Boulder, CO

    A seasonal position held for three summers completing hiking trail maintenance in the city's open space and mountain parks.