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Grace Ciano is a seasoned retail professional with extensive experience in sales, customer service, and management. She holds a Master's Degree in Music and a Graduate Diploma in Music from the Australian Institute of Music. Grace has worked in various roles, including Lighting Design Consultant, Store Manager, and Sales Consultant, and has proficiency in multiple languages. She has also honed her skills in Microsoft Office, leadership, training, and English, making her a versatile and skilled professional. With over 15 years of experience in the retail industry, Grace has developed a strong work ethic and excellent communication skills, enabling her to effectively interact with customers, colleagues, and suppliers. As a skilled and experienced professional, Grace is well-equipped to take on leadership roles and contribute to the success of organizations.

Experience

  • Winning Group
    • Sydney, New South Wales, Australia
    • Customer experience
      • May 2016 - Aug 2019
      • Sydney, New South Wales, Australia

    • Lighting Consultant
      • Mar 2015 - Apr 2016
      • Caringbah

      Sales, Face to Face Sales, Customer Service and Customer Complaint, Preparing Quotes, Greeted Customers Entering the Store to ascertain what each customer wanted or needed, Described Product to Customers, Politely assisted Customers in Person and via Telephone and Emails, Solved unresolved Customer Issues, Priced Merchandise, Stocked Shelves, Operated Computers, Photocopier Machine, Fax Machine, Cash Register - Credit Card Transaction, Banking, Statement Reconciliation, Organised Display, Cleaned and Organised the Store including The Checkout Desk and Displays, Liaison with Suppliers, Architects, Designers, Electricians and Builders, Booking Couriers, Entered Supplier's Invoices Into Database in a timely and accurate manner, Taking and Answering Calls, Addressing Sales, Customer Inquiries, Solving problems and Providing new Products Information.

  • Urban Lighting Pty Ltd
    • Annandale NSW 2038
    • Lighting Design Consultant - Store Manager
      • Mar 2010 - Mar 2015
      • Annandale NSW 2038

      Store Manager, Key Holder, Opening and Closing Store, Sales, Purchasing and Stock Control, Customer Service and Customer Complaint, Preparing Quotes, Greeted Customers Entering The Store to Ascertain what each Customer Wanted or Needed, Described Product To Customers, Politely Assisted Customers In Person And Via Telephone and emails, Solved Unresolved Customer Issues, Priced Merchandise, Stocked Shelves and Took Inventory Of Suppliers, Operated Computers (Light-speed, MYOB, Mac, Microsoft), Fax Machine and Photocopier Machine, Cash Register - Credit Card Transaction, Banking, Statement Reconciliation, Organised Display, Cleaned And Organised The Store, Including The Checkout Desk And Displays, Liaison With Suppliers, Architects, Designers, Electricians and Builders, Booking Couriers, Entered Supplier's Invoices Into Database In a Timely And Accurate Manner, Taking And Answering Calls, Addressing Sales, Customer Inquiries, Solving Problems And Providing New Products Information.

  • Lights For You
    • Killara Nsw
    • Lighting Design Consultant
      • Nov 2006 - Mar 2010
      • Killara Nsw

      Sales, Key Holder, Opening And Closing Store, Operated a Cash Register, Credit Card Transactions, Preparing Quotes, Politely Assisted Customers In Person And Via Telephone And Email, Greeted Customers Entering The Store To Ascertain What Each Customer Wanted Or Needed, Described Product To Customers And Accurately Explained Details And Care Of Merchandise,Taking And Answering Calls Addressing Phone Sales, Customer Inquiries, Solving Problems And Providing New Product Information, Solved Unresolved Customer Issues, Cleaned And Organised The Store, Organised Displayed, Priced Merchandise, Booking Couriers, Purchasing And Stock Control, Liaison With Suppliers, Architects, Designers, Electricians And Builders, Customer Service And Customer Complaints. Operated Computers (M. Point of Sale, Mac, Microsoft), Email,Fax machine, Photocopier Maschine, Scanner.

  • Special Lights
    • Surry Hills Nsw
    • Sales and Design Consultant
      • Aug 2003 - Nov 2006
      • Surry Hills Nsw

      AS ABOVE (SEE LIGHTS FOR YOU AND URBAN LIGHTING)

    • Lighting Supervisor
      • Feb 2002 - Aug 2003
      • Crows Nest NSW

      AS ABOVE (REFER TO LIGHTS FOR YOU AND URBAN LIGHTING)

    • Lighting Design Consultant - Customer Service - Receptionist
      • Sep 1995 - Jan 2002
      • Surry Hills NSW

      AS ABOVE (REFER TO LIGHTS FOR YOU AND URBAN LIGHTING)

Education

  • 2015 - 2015
    Australian Institute of Music
    Master’s Degree, MASTER IN MUSIC
  • 2014 - 2014
    Australian Institute of Music
    Graduate Diploma, GRADUATE DIPLOMA IN MUSIC, MAJOR CLASSICAL VOICE - DRAMATIC SOPRANO
  • 1991 - 1995
    CONSERVATORIUM OF MUSIC "L. CHERUBINI" FLORENCE - ITALY
    Bachelor’s Degree, CLASSICAL VOICE - DRAMATIC SOPRANO
  • 1982 - 1987
    INSTITUTO PROFESSIONALE PER IL COMMERCIO E CORRISPONDENZA IN LINGUE ESTERE FLORENCE - ITALY
    Diploma of Business Administrator, Business/Commerce

Suggested Services

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Industry Focus. “Retail”

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