Experience

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  Thematic

  • Product Director

    • Mar 2023 - Present

    This is a global AI-powered SaaS platform, which is dedicated to customer feedback analysis for CX, research, and product operations teams, and I am responsible for enhancing and expanding our product’s impact.

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  Pushpay

  • Sr. Product Manager

    • Nov 2022 - Mar 2023

    This is an award-winning payment and engagement company that enables digital payments in the faith and charity sectors, and I rejoined them to develop our roadmap across the Giving team.

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  Nintex

  • Sr. Product Manager

    • Apr 2022 - Sep 2022

    Nintex is the global standard for process intelligence and automation across public and private organisations, and I worked with product leadership to set the strategic direction and OKR’s for our flagship process management product, Promapp.

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  Timely

  • New Zealand
  • IT Services and IT Consulting
  • 100 - 200 Employee

  • Product Lead

    • Mar 2021 - Apr 2022

    Timely is a global appointment booking software for the hair and beauty industry, and I was promoted into a senior leadership role to help ensure that our product team is focused on achieving the best product outcomes for our industry.

  • Sr. Product Owner

    • Jan 2021 - Mar 2021

  • Product Owner

    • Nov 2019 - Jan 2021

    My first role at Timely was responsible for solving problems and helping identify and drive commercial opportunities in the payments space.

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  Movio

  • Product Manager

    • Aug 2018 - Nov 2019

    Movio is the global leader in marketing data analytics and campaign management solutions for the cinema industry, and I ensured that the Movio Cinema squad understands the products we built and why.

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  JUCY Group

  • Auckland, New Zealand

  • Product Owner

    • Jan 2018 - Aug 2018
    • Auckland, New Zealand

    Jucy is a well-known tourism company, which operates cars and campervan rentals, scenic cruises andpod hotels, and I managed and delivered the digital capabilities around Jucy’s online customer experience.

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  Pushpay

  • Auckland, New Zealand

  • Product Analyst

    • Oct 2016 - Nov 2017
    • Auckland, New Zealand

    My first role was responsible for leading the product improvement initiatives for the donor experience.

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  Glyph Studios, Inc.

  • Pasig City, Philippines

  • Product Manager

    • Jan 2013 - Apr 2016
    • Pasig City, Philippines

    Glyph is an established mobile service and content provider, servicing two telco carrier giants, Smart Communications and Globe Telecom, and I led the product development efforts for the Globe team.

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  CashCashPinoy - Moonline Inc

  • Makati City, Philippines

  • Project Manager

    • Aug 2011 - Dec 2012
    • Makati City, Philippines

    CashCashPinoy is one of the leading e-commerce websites in the Philippines.Responsibilities and Achievements:• Created project plans and coordinated the efforts of 4 key teams—creative, content, productdevelopment and technical—in order to deliver projects on time and meet the requirements of thestakeholders.• Regularly tracked the success of each project by monitoring site traffic, revenues, customer andcompetitor activities and communicates these to the stakeholders.• Selected projects include website redesign, online promos, online surveys, e-mail newslettermarketing, banner advertisements and social media applications.• Doubled the site’s total pageviews by creating an online promo in September 2011.• Spearheaded the design and development of the site’s eGift Card system, which contributed to a30% increase in the company’s revenue in November 2011.

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  Trend Micro

  • Pasig City, Philippines

  • Sr. Program Management Specialist

    • Jun 2010 - Aug 2011
    • Pasig City, Philippines

    Trend Micro, Inc. is the world leader in network antivirus and Internet security software and services.Responsibilities and Achievements:• Managed and led projects for Beta Programs, Technical Marketing and Proposal Management forEnterprise products across the Asia-Pacific, North America, Europe and Middle East business units.• Facilitated effective communication among internal and external stakeholders by hosting webinars, e- newsletters and online marketing collaterals.• Optimized the response rate of customer recruitment for Beta Programs by facilitating email invitations, online surveys, follow-up calls and online beta tests.• Successfully rolled-out a proposal database system, which doubled the production of Request for Proposals (RFP’s) for the global enterprise product accounts.

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  Information Gateway, Inc.

  • Makati City, Philippines

  • Project Manager

    • Mar 2007 - Jun 2010
    • Makati City, Philippines

    Information Gateway, Inc. is the no. 1 mobile content provider in the Philippines.Responsibilities and Achievements:• Led in growing product portals with the largest subscriber base for Smart Communications, Inc.• Acted as project lead in launching new subscription services and promos—from conceptualization, technical design, content acquisition, user acceptance testing and marketing strategies.• In-charge of making projections and monitoring revenues against set targets.• Indirectly supervised 3 Operations Officers and 2 Developers.• Led one of the biggest text promos that contributed to almost 50% of the total team’s revenue in2008.

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  Sony Philippines, Inc.

  • Taguig City, Philippines

  • Trade Consultant

    • 2006 - 2007
    • Taguig City, Philippines

    Sony Philippines, Inc. is one of the world’s leading manufacturers for consumer electronics and broadcast & professional products.Responsibilities:• Conceptualized marketing promos and programs for almost 30 Sony concept stores nationwide.• Coordinated with all Sony concept stores nationwide to monitor promos, inventory, sell-in and sell- out.• Analyzed and presented weekly sales reports for the VP of Sales and Marketing.• Tracked sell-out of the biggest-contributing distributor versus target sales.

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  Epson Philippines Corporation

  • Makati City, Philippines

  • Corporate Channel Management Associate

    • 2004 - 2006
    • Makati City, Philippines

    Epson Philippines Corporation is recognized worldwide as the leading brand in digital image innovations.Responsibilities:• Conducted a nationwide customer survey regarding user profile to evaluate current and proposedmarketing activities.• Coordinated with counterparts in Japan, Singapore and Thailand regarding product availability andinquiries.• Conducted competitive analyses to identify key differentiators in the laser printer market and madenecessary recommendations.• Monitored inventory, sell-in and sell-out of laser printer dealers and distributors nationwide.• Supervised and provided product training for the Corporate Channel Sales Team.