Bio
Experience
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Busuness Development Manager
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Jan 2010 - Present
Over 8 years of experience in mortgage financing and BPO industry.Accustomed to working in fast paced environments with the ability to think quickly and successfully handle challenging client demands.Ensuring a high-quality customer experience, focus on elevating customer satisfaction, while adhering to SLA's and Work Processes and thus managing cost-effective operations.Revisiting SLA standard’s at frequent intervals to improve the overall customer experiencePlanning targets, monitoring numbers and achievement of overall targetsActing as an imperative link between the customer, management and the operation team.
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Visionet Systems Inc.
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Bengaluru Area, India
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Sr.QC Team Lead
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Jun 2008 - Dec 2009
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Bengaluru Area, India
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Education
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1994 - 2003Bangalore University
Bachelor's Degree, Bachelor or Commerce
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Industry Focus. “Business and Professional Services”
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References
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