Experience

• 

  Google Play

  • Sydney, New South Wales, Australia

  • Quality Analyst

    • Jan 2018 - Present
    • Sydney, New South Wales, Australia

    Working as Quality Analyst, Handling a team of 50 members, providing training, instruction, guidance and direction about process. I always Inspects the products or services created or delivered by a company to ensure they meet all requirements and standards. This involves testing products for quality and, in the case of services, reviewing processes and deliverables to confirm that all services delivered were of excellent quality.

• 

  Ifixpc

  • India

  • Business Operations Analyst

    • Aug 2015 - Feb 2017
    • India

    Involved in Inbound and Outbound calls, Fixing Customer’s Computer queries using Third Party Remote Connecting Software. Handling queries raised by the customer related to third party software like QuickBooks, Quicken, Adobe, Security software, Desktop and Tablet troubleshooting, Printer, configurations, Networks etc.

• 

  IBM

  • India

  • Business Operations Analyst

    • Feb 2013 - Nov 2015
    • India

    Worked as a Senior practitioner Amazon.com kindle chat process as a technical support and sales officer. Worked as a Temporary Lead, Handling a team of 50 members, providing training, instruction, guidance and direction about process. Developing strategy the team will use to reach the daily, weekly and monthly Goal. Monitoring team performance. Creating reports to update Manager and appropriate personnel about daily team performance.