Experience

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  CDW

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Manager, Organizational Change - Digital Velocity

    • Dec 2023 - Present

    Primary responsibility as the Digital Velocity Organizational Change Manager includes, driving OCM across multiple business units to provide service consistency across the Digital Velocity Organization. Responsibilities also include managing the development, organization, and communication of process documentation, standard operating procedures, and instructional documents, as well as leading medium to large organizational change management and process related initiatives.

  • Innovation and Strategy Consultant (Enterprise Service Management)

    • Nov 2022 - Dec 2023

    Responsible for the design and the leading of digital transformation consultative interactions with customers. Connecting the solution with the impact on an organizations ability to operate with greater efficiency, effectiveness and less risk is imperative. Works closely with customers to understand their business, establish trust, and provide guidance on their transformational journey. Collaborates with, present relevant information to, and identify persona-based needs at various levels within an organization including executive, sponsor, manager, service fulfiller, end-user, and various support roles for both technology and business groups

  • Advisory Services Consultant (ServiceNow)

    • Apr 2020 - Nov 2022

    The Advisory Consultant applies their industry experience and business acumen to deliver successful CDW ServiceNow Service Management strategy and solutions to meet client needs. Collaborating with stakeholders across all areas and at all levels of the enterprise, the Advisory Consultant leads consultative interactions to guide clients toward transformative process, behavior, and technology solutions that impact the organization’s ability to operate with greater efficiency, effectiveness, and with less risk. The Advisory Consultant fills a strategic role in ServiceNow Solutions, straddling and often supporting technology implementation engagements, while encouraging and enabling clients to architect and adopt longer-term multi-year, cultural and transformative change.

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  University of Phoenix

  • Adjunct Faculty-College of Information Systems and Technology

    • 1994 - 2023

    Online Adjunct Faculty in the College of Information Systems and Technology and the School of Business. Instruct graduate and undergraduate online courses in:IT Project Management/agile and SDLCProject Risk Management and Quality AssuranceIntegrated Project Management (Agile)Information Systems ConceptsInformation Systems Strategy DevelopmentBusiness Systems Development (Agile) Business Information SystemsHealthcare ITIntroduction To Computer Applications And Systems

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  Rapid Technologies

  • Remote

  • Senior Process Architect (ServiceNow)

    • 2018 - 2020
    • Remote

    As a boutique consulting firm since 1996, Rapid Technologies provides expert consulting, support and training services for the industry-leading Service Management software solutions. Focus: delivering the industry's leading Service Management solutions.Longevity: delivering expert consulting services and training since 1996.Experience: our consultants each have a minimum of 5+ years experience.

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  Alcor Solutions Inc.

  • Remote

  • Senior BSA-Solutions Consultant (ServiceNow)

    • 2017 - 2018
    • Remote

    Unlike traditional IT consultants, Alcor’s ITSM philosophy is process based. Instead of trying to take old processes that revolve around your legacy application and wrap ServiceNow around them, we bring our process rigor, ITIL expertise and decades of experience in ITSM to define processes that are effective and can be integrated with the IT service delivery organization.

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  Next 40 Years Consulting

  • Remote

  • Senior Consultant ITSM (ServiceNow)

    • 2016 - 2017
    • Remote

    Develop and implement IT Service Management strategy based on the ITIL framework to assist organizations in the building of an effective IT Service Management organization. Project Manage ServiceNow implementations including requirements gathering, ITSM road-map development and ITSM process development.

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  VMware Professional Services

  • Remote

  • Senior Transformation Consultant

    • 2013 - 2016
    • Remote

    Senior consultant providing professional support and guidance in ITSM, ITIL and ServiceNow process improvements and implementations. Work with IT organizations to enhance or develop ITSM processes and provide ITSM training to assists organizations on their Service Management Journey. Have worked with numerous Multi-National companies and academic institutions; such as Bank of America, Boeing, Honda, DirecTV, TimeWarner, Blue Shield California, Cenovus Energy of Canada, UC Berkeley, Harvard and the University of PhoenixProvide strategic Service Management guidance to Senior IT Leadership Conduct Service Management assessments and create strategic road maps IT Service Management Process Design and DevelopmentFacilitate Service Management process design workshops Document Service Management processes, procedures and work instructions Apply Project Management best practices to customer engagements

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  VMware

  • Third Sky Consulting a VMWare Company

  • Director of Consulting

    • 2012 - 2013
    • Third Sky Consulting a VMWare Company

    Develop and implement IT Service Management strategy based on the ITIL framework to assist organizations in the building of an effective IT Service Management organization. Manage ServiceNow implementations, TIPA Process Maturity Assessments.

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  Amgen

  • Southern California

  • Senior Manager Information Systems

    • 2003 - 2012
    • Southern California

    During my tenure at Amgen was responsible for the following:(2008-2012) Work Stream Project Manager and Process Owner for Incident, Major Incident, Problem and Knowledge Management for ServiceNow implementation. Managed process to gather requirements for ITSM Processes, Configuration and Modification for ServiceNow Implementation.(2005- 2008) Global Systems Owner responsible for managing a validated ERP (JD Edwards) environment during the transformation to SAP. As the Senior Manager of Information Systems supporting ERP was a hands-on manager responsible for Project Management, development, implementation, and use of systems and technology within the organization in a “keep the lights on” environment(2003-2005) Managed a team of senior business systems analysts that supported JD Edwards in the areas of global commercial operations, trade operations, order fulfillment and contracts and pricing.

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  Eastern University

  • Adjunct Faculty: International Masters Program

    • 2001 - 2004

    Tony Campolo Graduate School of International Leadership and DevelopmentLDEV/670 Management of Information Systems for the Non Governmental Organization (NGO), Instructed courses on site in the following locations.Johannesburg, South AfricaBangkok, ThailandLondon, UKJakarta, Indonesia Cape Town, South Africa

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  World Vision International

  • Global

  • Chief Information Officer, Global Operations

    • 2000 - 2003
    • Global

    World Vision is a Christian humanitarian, development and advocacy organisation devoted to improving the lives of children, families and their communities around the world. Our 45,000+ staff members working in more than 90 countries are united through our ethos, mission and shared desire for all individuals, especially children, to overcome poverty, inequality and injustice.Reporting to the Executive Vice President Finance, chartered to bring WVI's systems and processes into the 21st Century by directing the global systems strategy, development and deployment of enterprise wide applications and systems. The organization operates in 90 countries with local and regional offices that support its global operations. Coordinated the activities of the regional IT Directors and their local staff as well as a corporate development and operations staff. Provided leadership to develop and implement strategies for process improvement and strategic information systems development for this 1 billion plus humanitarian organization (NGO)International Responsibility for 375 IT Staff in 90 CountriesMajor Initiatives:Global micro-finance development in 33 international micro-finance co-ops Strategy to implement state of the art technology to support global operationsCentralize global IT to increase service delivery and reduce CapEx and OpEx cost

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  VITA North America

  • Southern California

  • Team Leader/ North American Operations

    • 1989 - 2000
    • Southern California

    Reporting directly to the division president of this German based dental products and implantable device manufacturer, responsible for strategic planning, budgeting and management of Vita's North American Operations. This includes operational units in the United States, Canada and Mexico. Functional departments include: information systems, telecommunications, manufacturing, domestic and international distribution, purchasing, inventory control, customer service, and order management, with additional responsibilities in import/export management.

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  Azusa Pacific University

  • Graduate School of Business and Management

  • Lecturer: Masters Program

    • 1996 - 1997
    • Graduate School of Business and Management

    MAOM/504 Marketing for the Professional Manager

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  Pfizer

  • Pharmacia-Upjohn, Ophthalmic Division

  • Director Sales Administration

    • 1986 - 1989
    • Pharmacia-Upjohn, Ophthalmic Division

    Reporting directly to the Vice President of Sales and Marketing, responsible for sales expense forecasting, budgeting, pricing, and contract negotiation. Operational responsibility for Sales and Marketing Administration, Customer Service, Trade Show Management, Telemarketing, and Contracts Administration.

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  Bristol Myers Squibb

  • Hospital Products Division-Unitek

  • Associate Director Of Customer Service

    • 1979 - 1986
    • Hospital Products Division-Unitek

    Reported to the Director of Marketing, responsible for budgeting, forecasting and management of a staff of 85 employees in the areas of Marketing Administration, Telemarketing, Customer Service and Order Management.