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Gonzalo Candia

Manager of Sales at Quiksol
Intro Book
Seasoned professional with 20+ years of experience in management, leadership, and customer service.
  • Claim this Profile
Location
Tijuana, Baja California, Mexico, MX
Languages
  • English -
Skills
  • Call Centers
  • Telecommunications
  • Contact Centers
  • Wireless
  • Process Improvement
  • Show all
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Bio

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Gonzalo Candia is a seasoned professional with 20+ years of experience in management, leadership, and customer service. He has worked in various industries, including telecommunications, electronics, and manufacturing. Gonzalo holds a Doctor of Business Administration degree from Escuela de Negocios del Pacífico and has certifications in coaching, customer service, and leadership from reputable institutions. He has managed teams, led projects, and developed strategies to improve processes and customer satisfaction. Gonzalo is proficient in Salesforce.com and has experience in call centers, contact centers, and wireless operations.

Credentials

  • Balancing Multiple Roles as a Leader
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Learn the Process of Effective Leadership
    LinkedIn
    Jul, 2019
    - Apr, 2026
  • Leadership Foundations: Leadership Styles and Models
    LinkedIn
    Jun, 2019
    - Apr, 2026
  • Certified Customer Service Leader & Certified Customer Service Trainer
    Service Quality Institute Latin America
    Nov, 2014
    - Apr, 2026
  • Coach Certified by the IAC
    International Association of Coaching
    Aug, 2014
    - Apr, 2026
  • Director Skills
    Tecnológico de Monterrey
    Jan, 2013
    - Apr, 2026
  • Quality and Productivity
    Tecnológico de Monterrey
    Mar, 2012
    - Apr, 2026

Experience

  • Quiksol
    • Manager of Sales
      • Oct 2020 - Present

  • Plantronics
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Raw Material Warehouse Manager
      • Mar 2017 - Mar 2020

      Inventory Accuracy, APICS Certified

    • Assistant Manager
      • Mar 2005 - Mar 2020

      People Management and Strategic Development including business model, policies and structuring the QA and Customer Satisfaction drivers.

  • Venture Electronics
    • Production Manager
      • Feb 2001 - Apr 2002

      Production Superintendent - In charge of Production and all support areas. In charge of the OTS, OTD and managing the talent human to achieve our goals and objectives

  • Sony Computer Entertainment America
    • Parts Quality Assurance - Assistant Manager
      • Mar 1997 - Dec 2001

      I was in charge to the parts quality. Confirming the quality since the supplier process. We understood that we have to be more proactive and do not wait until the material arrives to our company to take any action, we built a partnership with our suppliers and improve the way to make business in a win-win situation.

Education

  • 2018 - 2020
    Escuela de Negocios del Pacifico
    Doctor of Business, Business Administration and Management, General
  • 2018 - 2020
    Escuela de Negocios del Pacifico - Tijuana
    Doctor of Business Administration, Business Administration and Management, General
  • 2017 - 2017
    UC Berkeley Extension International Programs
    Associate's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2015 - 2015
    SQI - Service Quality Institute
    Associate's degree, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
  • 2014 - 2014
    CETYS Universidad
    Coaching, Excellence in Coaching Leadership
  • 2013 - 2013
    Tecnológico de Monterrey
    Associate's degree, Human Resources Management/Personnel Administration, General
  • 2012 - 2012
    Tecnológico de Monterrey
    Associate's degree, Operations Management and Supervision
  • 1998 - 2000
    Instituto Tecnologico de Tijuana
    Master's degree, Business Administration, Management and Operations
  • 1988 - 1992
    Universidad Veracruzana
    Bachelor of Engineering (B.Eng.), mechanical and electrical engineer
  • Escuela de Negocios del Pacífico
    Doctor's Degree, Business Administration and Management, General

Suggested Services

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Industry Focus. “Semiconductor Manufacturing”

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