Bio
Experience
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Joker IT AG
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Goldau, Schwyz, Schweiz
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Collaboration Expert
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Aug 2022 - Present
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Goldau, Schwyz, Schweiz
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Siemens
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Zug
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User Engagement Professional
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Oct 2018 - Sep 2022
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Zug
- Manage user communities- Ensuring IT communication for users- Improve user satisfaction- Analysis and reporting of user requirements- Implementation of user training programs- Optimize processes- Performing Housekeeping Activities- Regular coordination with the business representatives
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Switzerland
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Leisure, Travel & Tourism
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500 - 600 Employee
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System Engineer
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Jan 2015 - Oct 2018
- Technical support for all support levels- Assistance in various computer science projects: Conversion and modernization of the IT structure in the 60 local resorts within Europe and in the Network Team- Administration of the following software andHardware: Active Directory, network peripherals,Telephony Siemens HiPath 3000, Windows Server2003, 2008 and 2012, client Windows XP, 7 and 8,WAN, Sihot / PMS and OSNT, CRM- Recording and processing of service tickets- 24 hours on call service
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Employee training and support
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Mar 2012 - Jan 2015
- Execution and support of transfer trainings, call monitorings, skill monitorings and various trainings as well as preparation of the training documentation- Optimization of application and workflow processes- Optimization of problem solutions- Administration of user permissions
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Education
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2007 - 2010Swiss School of Tourism and Hospitality
Extended basic training as a tourism professional (E-Profile), Tourism and Hospitality
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