Experience

• 

  Joker IT AG

  • Goldau, Schwyz, Schweiz

  • Collaboration Expert

    • Aug 2022 - Present
    • Goldau, Schwyz, Schweiz

• 

  Siemens

  • Zug

  • User Engagement Professional

    • Oct 2018 - Sep 2022
    • Zug

    - Manage user communities- Ensuring IT communication for users- Improve user satisfaction- Analysis and reporting of user requirements- Implementation of user training programs- Optimize processes- Performing Housekeeping Activities- Regular coordination with the business representatives

• 

  Hapimag

  • Switzerland
  • Leisure, Travel & Tourism
  • 500 - 600 Employee

  • System Engineer

    • Jan 2015 - Oct 2018

    - Technical support for all support levels- Assistance in various computer science projects: Conversion and modernization of the IT structure in the 60 local resorts within Europe and in the Network Team- Administration of the following software andHardware: Active Directory, network peripherals,Telephony Siemens HiPath 3000, Windows Server2003, 2008 and 2012, client Windows XP, 7 and 8,WAN, Sihot / PMS and OSNT, CRM- Recording and processing of service tickets- 24 hours on call service

  • Employee training and support

    • Mar 2012 - Jan 2015

    - Execution and support of transfer trainings, call monitorings, skill monitorings and various trainings as well as preparation of the training documentation- Optimization of application and workflow processes- Optimization of problem solutions- Administration of user permissions