Experience

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  DeltaTrak

  • Modesto, California, United States

  • Quality Assurance Manager

    • Jun 2015 - Apr 2021
    • Modesto, California, United States

    • Manage all aspect of Quality Assurance. Responsible for obtaining and maintaining ISO9001:2105 and ISO 17025.• Actively manage QA team with the lowest turn-over rate in the company.• Provide feedback and requirements to our internal supplier in China including customer complaints for which they had ownership in the issue. • Provide leadership in implementing processes to improve quality. Developed training modules for QMS requirements. • Foster a culture of continuous improvement through lean principles• Develop and maintain the calibration lab and its processes including the award of ISO 17025 certification.• Support Customer Service/Sales in resolution of customer issued complaints, by issuing Corrective Action Reports and log, interacting with the customer as necessary, and reporting trend to the company for process improvement. • Oversee corrective action processes and activities.• Maintain and develop KPIs• Write Standard Operating Procedures

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  The Scotts Miracle-Gro Company

  • Auditor. Quality Specialist

    • Jan 1997 - Jan 2014

    Managed Quality compliance at Western region manufacturing facilities; contract manufacturing and warehousing locations; Lawn Service branches and component suppliers. Performed Compliance/Operational Audits – resulting in customers’ satisfaction and allowing the company to maintain its 80% market place share.Developed Grass Quality Programs – assuring product consistency and adherence to regulatory requirements thus minimizing market place fines levied by the various compliance agencies. Authored Standard Operating Procedures – reducing variability in operations.Collaborated with Essential Departments to Establish Trial Protocols for New Products – resulting in consistent manufacturing of products/services. Analyzed Process Capability Data - providing performance information to plants not having SPC capability.Integrated Quality Policy; developed quality procedures and provided quality training to all new business acquisitions- enabling the new facility to mesh into the parent company more quickly.Provided Associate Training at all Facilities –enhancing policy compliance and employee involvement.Served as World Class Liaison to Facilities – to move facilities more quickly and efficiently to the world class level.Implemented use of AOSA tolerance guidelines resulting in significant monthly savings of over 100 K annuallyFunctioned as Quality Manager at the Injections Molding Facility–(while position was being filled) allowing for upgrade of procedures and insuring a seamless transition.

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  CHEMICAL WASTE MANAGEMENT/CALIFORNIA WATER LABS

  • Quality/Health and Safety Manager

    • Jul 1985 - May 1995

    Established and updated Quality Assurance Protocols; oversight of Quality Control statistical assessment and administration of all laboratory accreditations. Provide new employee orientation and operational procedures training. Performed data validation for remediation projects. Responsible for administration of blind duplicate, parallel standard reference material and Round Robin quality control programs Performed technical interpretation and execution of the USEAP Statement of work for Contract Laboratory Program resulting in contract award of over $1,000,000. Served as USEPA Contract Laboratory Project Manager overseeing adherence to contract terms to insure data payment.Provided Total Quality management Training (Pillar Philosophy) to over 500 employees enhancing stock holder; employee and customer satisfaction.Analytical Quality Control Officer for CWMI Remedial Services group on a superfund project complying with EPA Statement of Work and various clean up levels. Conducted laboratory audits for CWMI laboratory approval program insuring the use of credible laboratories and accurate data.