Experience

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  SAG

  • Dar es Salaam, Tanzania

  • Talent Manager

    • Jan 2022 - May 2024
    • Dar es Salaam, Tanzania

    Developed and implemented comprehensive HR policies and procedures in compliance with labor laws, fostering a workplace culture aligned with the company's values and goals.Managed end-to-end recruitment and onboarding processes, ensuring a seamless and positive experience for candidates and new hires.Provided guidance and support to managers and employees on performance management and employee relations, fostering a collaborative and high-performance work environment.Administered competitive employee benefits and compensation plans, ensuring compliance with industry standards and regulations.Maintained accurate employee records and ensured compliance with data protection regulations, safeguarding employee information and privacy.Designed and implemented innovative talent development programs that supported employee growth and career advancement, contributing to a skilled and engaged workforce.Identified training needs and opportunities for skills development, both at the individual and team levels, enhancing overall team performance and productivity.Collaborated with department heads to create personalized learning paths and development plans for employees, aligning with organizational goals and individual aspirations.Promoted a culture of diversity, equity, and inclusion, ensuring all employees felt valued and respected, leading to a more inclusive and innovative work environment.Developed initiatives to enhance employee engagement and morale, including team-building activities and recognition programs, fostering a positive and collaborative workplace culture.Drove initiatives to improve work-life balance and employee well-being, enhancing overall job satisfaction and retention rates.Championed a culture of continuous improvement, encouraging feedback and suggestions from employees, leading to enhanced processes and efficiencies.

• 

  Computer Centre Tanzania Ltd

  • Dar es Salaam, Tanzania

  • Account Manager

    • Jul 2020 - Nov 2021
    • Dar es Salaam, Tanzania

    -Main point of contact in all matters relating to client concerns and needs-Building and strengthen client relationships to achieve long-term partnerships -Maintaining accurate client records, keeping track of any contract updates and renewals-Working with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met-Developing a thorough understanding of our products and service offerings to better upsell and cross-sell to clients-Taking inquiries and requests from customers and address their needs-Staying on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs-Meeting regularly with other members of the team to discuss progress and find new ways to improve business-Generating progress reports to give to clients and higher-ups within the organisation-Identifying upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

• 

  Spotlight (T) Ltd

  • Dar es Salaam, Tanzania

  • Administrative and Marketing Coordinator

    • Mar 2016 - Jul 2020
    • Dar es Salaam, Tanzania