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Gloria Estela Quintanilla Osorio, a seasoned expert with a strong background in IT management and consulting, has spent over 14 years honing her skills in Project Management, IT Service Management, and Business Process optimization. Holding multiple certifications, including Kepner & Tregoe Fundations Certified Instructor, Certified COBIT 5 Instructor, and ITIL Expert v3 on IT Service Management, she has successfully implemented various IT governance and management frameworks in top organizations.

Credentials

  • Kepner & Tregoe Fundations Certified Instructor
    Kepner & Tregoe
    Aug, 2013
    - May, 2026
  • Certified COBIT 5 Instructor
    APMG
    May, 2013
    - May, 2026
  • COBIT 5 Foundations
    APMG
    Jan, 2013
    - May, 2026
  • Kepner & Tregoe Foundations (Resolución de Problemas)
    Kepner & Tregoe
    Sep, 2012
    - May, 2026
  • CGEIT
    ISACA
    Feb, 2010
    - May, 2026
  • ITIL Expert v3 on IT Service Management
    -
    Aug, 2009
    - May, 2026
  • ITIL v3 Service Offerings and Agreements
    -
    Aug, 2009
    - May, 2026
  • ITIL v2 Service Manager
    -
    Nov, 2008
    - May, 2026
  • ITIL v3 Foundation
    -
    Aug, 2008
    - May, 2026
  • •Certified Rational Unified Process Consultant (RUP v7)
    IBM
    Jul, 2008
    - May, 2026
  • COBIT 4 Foundation
    ISACA
    Oct, 2007
    - May, 2026
  • Certified Microsoft Software Framework Practitioner
    Microsoft
    Jul, 2004
    - May, 2026
  • Project Manager Professional
    PMI
  • Consultor Líder GPR (Gobierno por Resultados)
    e-Strategia Cosnulting Group
    Jan, 2010
    - May, 2026
  • Auditor de Calidad ISO 9001
    IRCA, England, 1998 (LA/ 98/ MX 200)

Experience

  • Actio Tecnología SC
    • Ciudad de México y alrededores, México
    • Operations Manager
      • Feb 2010 - Present
      • Ciudad de México y alrededores, México

      Consulting services and training in IT governance and management best practices.

    • Senior GPR Consultant, Programme Manager
      • Nov 2010 - Dec 2015
      • Quito, Ecuador

      Project and senior consultant for the implementation of GPR in the federal government of Ecuador. The project include:-Over 100 public agencies.-Over 20,000 public servers trained-Integration of a hierarchy of over 2,500 strategic and operational plans

    • Director of Innovation and Development
      • Sep 2005 - Feb 2010

      Manage the innovation and development department including:-Designing the solution portfolio and services methodologies regarding the implementation of the IT governance and management frameworks and best practices.-Working with clients to design the solution proposals.-Responsible of services delivery and customer satisfaction.-Designing the services to implement best practices based on reference models such as COBIT, CMMI, MoProSoft, ITIL and PMBOK. -Designer and instructor of courses in Project Management, COBIT, and ITIL.

    • VP of Customer Satisfaction
      • Feb 2004 - Aug 2005
      • Galway, Irlanda

      Manage the services department including:-Delivering five projects for Microsoft in Redmond related to the implementation of collaborative sites to manage the product planning of their Mobile Solutions.-Deployment of sites for IT Project Management based on the BrightWork product line.-Managing the customer support desk.-Designing the solutions and templates for the MSF methodologies.

  • ITERA
    • D.F., Mexico
    • Consulting Manager
      • Apr 2003 - Dec 2004
      • D.F., Mexico

      Director of the consulting division including:-Designing the solution portfolio and services methodologies regarding the implementation of the Rational Unified Process and Rational tools in software process improvement projects.-Working with clients to design the solution proposal.-Responsible of services delivery and customer satisfaction.-Designing the services to implement CMMI based on the Rational’s processes and tools.

    • Senior Consultan
      • Jan 2001 - Feb 2003
      • D.F., Mexico

      Product Manager of the IT Performance Management Solutions Portfolio, including:-Design and product development of digital methodologies to perform IT Alignment, IT project portfolio prioritization, IT project valuation and IT project planning.-Leader of a program to deploy an IT Strategic planning Methodology to all IT units within the Mexican Federal Government.

  • aimware inc
    • DF., Mexico
    • Business Consultant
      • Jan 1998 - Dec 2000
      • DF., Mexico

      Business Consultant:-Identify and qualify aimware’s potential customers,-Analyse customers requirements and needs,-Define the evaluation process,-Design solution,-Provide deployment services and training,-Obtain customer satisfaction.-Evaluate potential partners,-Develop partner business plans,-Manage partner contracts.-Member of the Product Vision team.

  • TECNOSYS
    • D.F., Mexico
    • Quality Manager
      • Jan 1995 - Dec 1996
      • D.F., Mexico

      Leader of the Software Process Improvement Program. The purpose of this program was to establish an organisational process culture to continuously improve performance and client satisfaction. Under her leadership the company achieved the ISO 9001 certification of the firm's quality assurance system. Duties included to manage the quality program, being responsible of the design and definition of the software development and project management process, design and provide the training program related to software management and act as the quality representative of the company.

    • Consultor de Procesos de Negocio
      • Jun 1992 - Dec 1994
      • D.F., México

      • Socio y consultor líder, Responsable de la administración de proyectos y diseño de soluciones de proyectos en tecnología Cliente/Servidor, Orientados a Objetos, Reingeniería de Procesos y Automatización de Flujos de Trabajo.

  • Laboratorio Nacional de Informática Avanzada, A. C.
    • Jalapa Enríquez y alrededores, México
    • Investigador
      • Jan 1990 - May 1992
      • Jalapa Enríquez y alrededores, México

      Investigador del instituto. Los tópicos de investigación incluían: especificación formal de sistemas computacionales, semántica denotativa de lenguajes de programación.

  • Universidad de Las Americas Puebla
    • Puebla de Zaragoza y alrededores, México
    • Investigador y profesor
      • Jan 1989 - Dec 1990
      • Puebla de Zaragoza y alrededores, México

      • Investigador y profesor en diversos tópicos y disciplinas de TI, incluyendo: Fundamentos de lenguajes de programación, matemáticas finitas e ingeniería de software. Profesor a nivel licenciatura y posgrado. • Me fue otorgado el premio al mejor profesor de 1990 por la Asociación de alumnos.

    • Investigador Asociado
      • Nov 1984 - May 1989
      • D.F., México

      • Investigador y profesor de la Maestría en Ciencias de la Computación de la UNAM. Los tópicos de investigación incluían: especificación formal de sistemas computacionales, semántica denotativa de lenguajes de programación.

    • Investigador
      • Jan 1981 - Mar 1983
      • Cuernavaca, México

      • Desarrollo de sistemas de simulación. Programación de sistemas en tiempo real. Becada para hacer la Mestría en Ciencias de la Computación en la Universidad de Oxford en Inglaterra.

Education

  • 1982 - 1983
    Oxford, Inglaterra
    Master of Science (M.Sc.), Computer Science
  • 1977 - 1983
    Universidad Nacional Autónoma de México
    Bachelor of Science in Applied Mathematics, Mathematics and Computer Science

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Industry Focus. “IT Services and IT Consulting”

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