Experience

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  Camco Manufacturing

  • Greensboro--Winston-Salem--High Point Area

  • Accounts Receivable Specialist

    • Aug 2019 - Present
    • Greensboro--Winston-Salem--High Point Area

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  Robert Half

  • Greensboro/Winston-Salem, North Carolina Area

  • Collections and Process Improvement Specialist

    • Jun 2019 - Aug 2019
    • Greensboro/Winston-Salem, North Carolina Area

    Consultant for Gilbarco Veeder-Root– Greensboro, NC· Collections and Process Improvement Specialist

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  Standard Tools and Equipment Company

  • Credit, Collections & Accounts Receivable Manager

    • Apr 2006 - May 2019

    CREDIT & COLLECTIONS MANAGER, 03/2006 to 05/2019 Standard Tools and Equipment – Greensboro, NC· Managed all accounts receivable.· Approved all sales and credit terms.· Developed strategies to improve cash flow and increase revenue.· Successfully resolved 100% of collections-related issues.· Kept fraud and credit losses at 0% for many consecutive years.· Supervised Customer Service functions, accepted escalation calls, and resolved customer issues.· Negotiated favorable payment terms without reducing customer satisfaction.· In depth knowledge of specific state laws and legal techniques.· Responsible for sales tax collection, reporting and documentation of exceptions for audit preparation.· Proven record of success in loss and fraud prevention.· Effectively collected delinquent accounts.· Assisted in the implementation of new Salesforce and Epicor computer systems.· Management reporting to assist directors and controller for forecasting and budgeting.

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  Wheelchair Company

  • Kernersville, NC

  • Outside Sales Representative

    • Nov 2001 - May 2005
    • Kernersville, NC

    • Sales of wheelchairs, medical devices and other in home health care equipment.• Performed patient evaluations, as well as Medicare & Medicaid insurance qualifications.• Developed relationships with assisted living facilities, therapists, and nursing homes to generate ongoing sales leads.

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  Bank of America

  • Greensboro, NC

  • Vice President

    • Jun 1987 - Aug 1999
    • Greensboro, NC

    • Began as an entry level outside adjuster.• Responsible for late stage collections of automobile, manufactured home and mortgage loans.• Repossession of collateral, including industrial machinery, watercraft, as well as vehicles and manufactured homes.• Managed the liquidation of these assets at public and private auctions.• Facilitated successful delinquency resolution and subsequent sale of a one billion dollar high interest, high risk automobile loan portfolio.• Numerous promotions led to managing multiple departments including foreclosure, recovery, and finally a 250 seat call center.