Information Technology Support Specialist

• Feb 2019 - Present

Solutions Tech / Web Master

• Feb 2013 - Present

-

Technician

• May 2012 - Sep 2012

• Stock consumable materials within Intel Fabrication Facilities • Maintain accurate inventory stock and ordering • Stock consumable materials within Intel Fabrication Facilities • Maintain accurate inventory stock and ordering

Red Zone Specialist

• Sep 2011 - Apr 2012

• Assist customers with the right Apple solutions • Conduct weekly workshops and presentations to Apple customers ( Iphone, Ipad, OSX, Itunes, ICloud, etc.) • Troubleshoot basic issues with ITunes and email synchronization. • Implement new window and store displays. • Reimage devices at each closing. • Conduct sales, exchanges and returns • Assist customers with the right Apple solutions • Conduct weekly workshops and presentations to Apple customers ( Iphone, Ipad, OSX, Itunes, ICloud, etc.) • Troubleshoot basic issues with ITunes and email synchronization. • Implement new window and store displays. • Reimage devices at each closing. • Conduct sales, exchanges and returns

Virtual Customer Account Executive

• Aug 2010 - Nov 2011

• Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services • Provided Sales and Billing solutions for residential customers. • Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting. • Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services • Provided Sales and Billing solutions for residential customers. • Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting.

Senior Client Advocate III

• Mar 2008 - Aug 2010

• Provided customer service support on services provided for our small business department • Provided Web Hosting, Ecommerce and billing issues. • Assisted Web Hosting customers with design and implementation of personal websites • Assisted Ecommerce customers with the design, implementation and management of there Store websites. • Assisted with Email support with either POP/IMAP email software or Exchange email software • Submitted Help Desk escalation tickets to Tier 3 team… Show more • Provided customer service support on services provided for our small business department • Provided Web Hosting, Ecommerce and billing issues. • Assisted Web Hosting customers with design and implementation of personal websites • Assisted Ecommerce customers with the design, implementation and management of there Store websites. • Assisted with Email support with either POP/IMAP email software or Exchange email software • Submitted Help Desk escalation tickets to Tier 3 team for further resolution. • Assisted with the design, implementation and management of customers SQL, PHP and inventory databases. Show less • Provided customer service support on services provided for our small business department • Provided Web Hosting, Ecommerce and billing issues. • Assisted Web Hosting customers with design and implementation of personal websites • Assisted Ecommerce customers with the design, implementation and management of there Store websites. • Assisted with Email support with either POP/IMAP email software or Exchange email software • Submitted Help Desk escalation tickets to Tier 3 team… Show more • Provided customer service support on services provided for our small business department • Provided Web Hosting, Ecommerce and billing issues. • Assisted Web Hosting customers with design and implementation of personal websites • Assisted Ecommerce customers with the design, implementation and management of there Store websites. • Assisted with Email support with either POP/IMAP email software or Exchange email software • Submitted Help Desk escalation tickets to Tier 3 team for further resolution. • Assisted with the design, implementation and management of customers SQL, PHP and inventory databases. Show less

Tier 3, Communication Tech

• Jun 2006 - Feb 2008

• Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services • Provided commercial/hospitality customers with PC/MAC technical support for their High-Speed Business Class services • Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting. • Opened/closed escalated tickets done via email. • Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services • Provided commercial/hospitality customers with PC/MAC technical support for their High-Speed Business Class services • Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting. • Opened/closed escalated tickets done via email.

IT Assistant

• Apr 2006 - Jun 2006

• Assisted students with login issues and active directory. • Assisted Network Administrator with monitoring and maintaining of computers at the school • PC and laptop imaging and configuration • Desktop hardware/software/OS support • Assisted with imaging and maintenance with school servers. • Troubleshoot student logins with Active Directory • Troubleshoot faculty access of Token Rings. • Assisted students with login issues and active directory. • Assisted Network Administrator with monitoring and maintaining of computers at the school • PC and laptop imaging and configuration • Desktop hardware/software/OS support • Assisted with imaging and maintenance with school servers. • Troubleshoot student logins with Active Directory • Troubleshoot faculty access of Token Rings.

System Analyst

• May 1998 - Nov 2005

• Developed and Implemented Databases used for Government Contract, data tracking for 800 or more clients • Assisted Systems Resource Specialist with the development and implementation of Web Site, Network and Lab • Created and distributed weekly and monthly reports with agency database • Developed and maintained Database for government contracts • Developed and presented forms and documents to counseling staff • Populated and maintained government provided POS… Show more • Developed and Implemented Databases used for Government Contract, data tracking for 800 or more clients • Assisted Systems Resource Specialist with the development and implementation of Web Site, Network and Lab • Created and distributed weekly and monthly reports with agency database • Developed and maintained Database for government contracts • Developed and presented forms and documents to counseling staff • Populated and maintained government provided POS System. • Implemented internal network. • Assisted with network cabling and computer lab imaging. Show less • Developed and Implemented Databases used for Government Contract, data tracking for 800 or more clients • Assisted Systems Resource Specialist with the development and implementation of Web Site, Network and Lab • Created and distributed weekly and monthly reports with agency database • Developed and maintained Database for government contracts • Developed and presented forms and documents to counseling staff • Populated and maintained government provided POS… Show more • Developed and Implemented Databases used for Government Contract, data tracking for 800 or more clients • Assisted Systems Resource Specialist with the development and implementation of Web Site, Network and Lab • Created and distributed weekly and monthly reports with agency database • Developed and maintained Database for government contracts • Developed and presented forms and documents to counseling staff • Populated and maintained government provided POS System. • Implemented internal network. • Assisted with network cabling and computer lab imaging. Show less