Experience

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  Advantage Webco Hawaii

  • United States
  • Transportation, Logistics, Supply Chain and Storage
  • 100 - 200 Employee

  • Information Technology Support Specialist

    • Feb 2019 - Present

  • Solutions Tech / Web Master

    • Feb 2013 - Present

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• 

  VWR

  • Hillsboro, Oregon

  • Technician

    • May 2012 - Sep 2012
    • Hillsboro, Oregon

    • Stock consumable materials within Intel Fabrication Facilities• Maintain accurate inventory stock and ordering

• 

  Apple Inc.

  • Tigard, Oregon

  • Red Zone Specialist

    • Sep 2011 - Apr 2012
    • Tigard, Oregon

    • Assist customers with the right Apple solutions• Conduct weekly workshops and presentations to Apple customers ( Iphone, Ipad, OSX, Itunes, ICloud, etc.)• Troubleshoot basic issues with ITunes and email synchronization.• Implement new window and store displays.• Reimage devices at each closing.• Conduct sales, exchanges and returns

• 

  Comcast Communications

  • Beaverton, Oregon

  • Virtual Customer Account Executive

    • Aug 2010 - Nov 2011
    • Beaverton, Oregon

    • Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services• Provided Sales and Billing solutions for residential customers.• Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting.

• 

  Yahoo!

  • Hillsboro, Oregon

  • Senior Client Advocate III

    • Mar 2008 - Aug 2010
    • Hillsboro, Oregon

    • Provided customer service support on services provided for our small business department• Provided Web Hosting, Ecommerce and billing issues.• Assisted Web Hosting customers with design and implementation of personal websites• Assisted Ecommerce customers with the design, implementation and management of there Store websites.• Assisted with Email support with either POP/IMAP email software or Exchange email software• Submitted Help Desk escalation tickets to Tier 3 team for further resolution.• Assisted with the design, implementation and management of customers SQL, PHP and inventory databases.

• 

  Oceanic Time Warner Cable

  • Mililani, Hawaii

  • Tier 3, Communication Tech

    • Jun 2006 - Feb 2008
    • Mililani, Hawaii

    • Provided residential customers with PC/MAC technical support for their Cable, High-Speed, and Digital Phone services• Provided commercial/hospitality customers with PC/MAC technical support for their High-Speed Business Class services• Submitted escalated tickets using Remedy to Tech-Ops or engineering for further troubleshooting.• Opened/closed escalated tickets done via email.

• 

  Heald College

  • Honolulu, Hawaii

  • IT Assistant

    • Apr 2006 - Jun 2006
    • Honolulu, Hawaii

    • Assisted students with login issues and active directory.• Assisted Network Administrator with monitoring and maintaining of computers at the school• PC and laptop imaging and configuration• Desktop hardware/software/OS support• Assisted with imaging and maintenance with school servers.• Troubleshoot student logins with Active Directory• Troubleshoot faculty access of Token Rings.

• 

  Kalihi YMCA

  • Honolulu, Hawaii

  • System Analyst

    • May 1998 - Nov 2005
    • Honolulu, Hawaii

    • Developed and Implemented Databases used for Government Contract, data tracking for 800 or more clients• Assisted Systems Resource Specialist with the development and implementation of Web Site, Network and Lab• Created and distributed weekly and monthly reports with agency database• Developed and maintained Database for government contracts• Developed and presented forms and documents to counseling staff• Populated and maintained government provided POS System.• Implemented internal network.• Assisted with network cabling and computer lab imaging.