Experience

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  First PREMIER Bank/PREMIER Bankcard

  • North Sioux City, SD

  • Customer Service Specialist

    • Jul 2016 - Present
    • North Sioux City, SD

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  Medicap Pharmacy #8251

  • Gillette, Wyoming

  • Front Desk Clerk

    • Mar 2015 - Present
    • Gillette, Wyoming

    • Face to face contact with customers providing customer service and ringing up their prescriptions. • Receive payments from customers.• Count money in register draws and get deposit ready to take to bank.• Deliver prescriptions to customers.

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  Marathon Oil Corporation

  • Cody,Wy

  • HES Technician

    • Mar 2007 - Mar 2015
    • Cody,Wy

    • Data entry on quarterly basis to complete Discharge Monitoring Report.• Record coordinator for all documents within the Environmental group.• Filed and scanned all documents for the department.• Systems contact for various software programs.• Delivered HES Orientation to new employees.• Support HES Professionals with compliance tasks.• Performed administrative duties as needed.

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  Hirschbach Motor Lines

  • South Sioux City, Nebraska

  • Orientation Trainer

    • Sep 2005 - 2007
    • South Sioux City, Nebraska

    - Complete all Human Resources paper associated for all new employment.- Coordinate and deliver training to new drivers.- Train Compliance and Safety regulations to drivers.

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  MCI Group

  • Sergeant Bluff, Iowa

  • Trainer/Supervisor

    • Jan 1987 - Jul 2005
    • Sergeant Bluff, Iowa

    Project Manager/ Sr. Staff Specialist: MCI Call Center,Sergeant Bluff, Ia• Addressed and resolved customer product complaints empathetically and professionally.• Gathered and verified all required customer information for tracking purposes. • Created schedules for team members,• Managed and organized all training services and procedures for company website,• Oversaw call center employees to ensure customer satisfaction goals were consistently met.• Supervised a team of twelve to fifteen associates to obtain Sales Goals and ensure customer satisfaction. • Provided timely, accurate and effective information and assessment to meet goals. • Managed Quality Department to insure accuracy,• Monitored associates for accuracy and coached for improvement using ECHO system,• Responsible for payroll for all Associates.• Answered phone calls from customers

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  Younkers

  • Sioux City, Iowa Area

  • Personnel Assistant

    • 1972 - 1986
    • Sioux City, Iowa Area

    Human Resource Department Assistant: Years 5- Managed Personnel and Payroll Records- Inventory Control and Count - Communicate excitement and enthusiasm with store personnel-Interview applicants for new positions within company